COMMUNICATION

IN
ORGANIZATIONS

PRESENTED BY:
VANESSA S. SAJI
is theprocess of transmitting information
from one person to another.
Communication Process

FEEDBACK

Decoding
SENDER Encoding MESSAGE RECEIVER

NOISE
 is agroup of people who
work together.

 is also the act of forming or

establishing something.
 is the process by which activities of an
organization are collected and coordinated to
reach the goals of both individuals and the
organization.
Forms
 of Communication in Organization
1.Interpersonal Communication

2.Communication Network

3.Organizational Communication

4.Digital Communication
Interpersonal Communication


1. Oral Communication
- group discussions
- promotes prompt feedbacks
- also has drawbacks

2. Written Communication

- putting it in writing (letter, report, handwritten note etc.)

- provides a permanent record
- inhibit feedback and interchange
Communication Network
- is a pattern through which the members of a
group or team communicate.
Types of Communication Networks
1. Chain Pattern

2. Y Pattern

3. Wheel Pattern

4. Circle Pattern

5. All-Channel Pattern
ORGANIZATIONAL
COMMUNICATION
-Flow among and between organizational units or
groups.

 Extends to broad pattern of communication across

the organization.

 2 types – Formal and Informal Communication

Types of Organizational Communication
1. Formal Communication
- Chain of command
- Written word
- Representative system

2. Informal Communication
- Gossips
- Grape vine talks
- Chit chats
 TYPES OF FORMAL COMMUNICATION
- flows up and down the
organization.
- may involve two people or
through several different
organizations level.

- Upward Communication
and Downward Communication.
 - involves colleagues and peers at the
same level of the organization.
 D
U O
P W
W N
LATERAL LATERAL W
A A
R R
D D
Upward Communication
- is the vertical communication flows form lower level to one or more higher
levels in the organization.

 Downward Communication
- Communication that flows from upper to lower (such as manager to employer
or superior to subordinate).

Lateral/Horizontal Communication
- Flow of messages across functional areas at a given level of an organization.
 Forms of Informal
Communication
- Grapevine
- Management by wandering around
- Nonverbal communication
Grapevine Chains
Digital Communication
 - relies on digital communication technology.

 - Information Technology (IT) used to manage information.

 - consist of computers, telephones, fax machines etc.

 - IT involves software that facilitates the system.

 Form of Digital Communication
1. Information System
2.Management Information Systems (MISs)
3. Decision Support Systems (DSSs)

4.Executive Support System (ESS)

5. Artificial Intelligence (AI) 6. Intranets

7. Extranets
 - the most used by the
businesses today.
 -Transaction processing
system (TPSs)- are
application of information for
basic day-to-day business
transactions.
 - provides assistance for data
processing and other office
activities.
 - support an organization by
providing daily reports,
schedules plans and budgets.
MIS
 - are interactive system that locate
and present information needed to
support the decision-making
process.
 - also known as Executive
information system (EIS)
 - is a quick-reference and
easy-access application.
 - used wide range of both
internal and external sources.
 - it helps turn enterprise data
into  accessible summarized
reports.
 also helps identify long-term
trends and plan proper
course of action.
 - is the simulation of human intelligence
processes by machines especially computer
systems.
 - include expert systems, natural language
processing, speech recognition and machine
vision.
- Private Internet Networks

 Accessible only to employees via

entry through electronic firewalls.

- is
a controlled private
network that allows
access to partners,
vendors and suppliers
or an authorized set of
customers
 IMPORTANCE OF COMMUNICATION
IN AN ORGANIZATION

 promotes motivation
 source of information
 Altering individual’s attitudes
 helps in socializing
 assists in controlling process