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  • Report Upgrade Cos 8: Oktober - Desember 2017

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    This document is a report on upgrading the COS 8 at Sat. Anwar Sastro 1 / P038 store from October to December 2017. It was created by Noer Aisyah, a COS 7. The store is located in Palembang, operates 24 hours, has 9 staff and a sales target of 15 million. The report includes an analysis of factors affecting performance using a fishbone diagram, an action plan, performance metrics for speed, staffing, average cart value and more. It also includes breakdowns of redemption rates for promotional vouchers and daily performance charts.

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    This document is a report on upgrading the COS 8 at Sat. Anwar Sastro 1 / P038 store from October to December 2017. It was created by Noer Aisyah, a COS 7. The store is located in Palembang, operates 24 hours, has 9 staff and a sales target of 15 million. The report includes an analysis of factors affecting performance using a fishbone diagram, an action plan, performance metrics for speed, staffing, average cart value and more. It also includes breakdowns of redemption rates for promotional vouchers and daily performance charts.

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    14 views12 pages

    Report Upgrade Cos 8: Oktober - Desember 2017

    Uploaded by

    Mon Key
    This document is a report on upgrading the COS 8 at Sat. Anwar Sastro 1 / P038 store from October to December 2017. It was created by Noer Aisyah, a COS 7. The store is located in Palembang, operates 24 hours, has 9 staff and a sales target of 15 million. The report includes an analysis of factors affecting performance using a fishbone diagram, an action plan, performance metrics for speed, staffing, average cart value and more. It also includes breakdowns of redemption rates for promotional vouchers and daily performance charts.

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    © All Rights Reserved
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    of 12

    REPORT UPGRADE COS 8

    Oktober – Desember 2017


    Dibuat oleh :
    NAMA : NOER AISYAH
    NIK : 16080007
    JABATAN : COS 7
    TOKO : SAT. ANWAR SASTRO 1 / P038
    Learning & Development Department

    Februari 2015

    Confidential - Do not duplicate or distribute without written permission | @Alfamart 2015 member of
    ANWAR SASTRO1/ P038

    Jalan kapten anwar sastro palembang (30129)

    Tipe 45
    Jam opr : 24 jam
    SPE : 9 personil
    Sales 15 jt
    Store Fokus
    Lingkungan hotel
    Jumlah kk 396
    Learning & Development Department All Rights Reserved. @Alfamart 2015
    ANALISIS FISHBONE
    PEOPLE PROSES
    Belum ada pasword
    Jumlah personil /spe etrans/pln bris

    Kurangnya pengetahuan di toko Belum mengerti cara


    penggunaan web portal
    Personil toko yang cuek
    Belum mengerti penggunaan
    E-Money
    4P
    Pemajangan barang Prontlook yang
    tidak menarik berantakan
    Shitting Area
    Tidak full display/fifo Berantakan

    PRODUCT PLEACE
    Learning & Development Department All Rights Reserved. @Alfamart 2015
    ACTION PLANE

    TSS serta Penawaran Keranjang ke Display Ambalan full serta semenarik


    konsumen sebagai pelayanan mungkin agar menarik konsumen
    prima. untuk membeli.

    Harga Lengkap. Dan Full Display


    disetiap Akhir Shift.

    Learning & Development Department All Rights Reserved. @Alfamart 2015


    PERFORMANCE
    SAT ANWAR SASTRO / P038
    Indi Oktober November Desember

    TARGET Avg Acv Growt target Avg Acv Growth Target Avg Acv Gro
    h wth

    101 101
    Spd 14.410 14.564 % +2% 14.660 14.879 % +2% 16.346 14.485 88% -2%

    100
    Std 522 520 +2% 522 536 97% +3% 575 509 88% -5%
    %

    100 100
    Apc 27.585 27.991 % 0% 28.729 27.741 96% -0.8% 28.452 28.470 % +2%

    Gm
    17.75% 18.35% 102 +1.8% 17.85 18.22% 102 -0.7% 18.18% 18.06% 99% -
    % % % 0.8%

    126
    PL -648.888 -648.874 69% 100% -666.780 -647.725 97% -0.1% -457.024 -578.052 % -10%

    Learning & Development Department All Rights Reserved. @Alfamart 2015


    BR & BKE
    INDI Oktober November Desember

    target ACV Target ACV Target ACV

    BR 89.342 66.407 93.856 64.235 147.114 130.808

    BKE 223.355 332.467 234.664 986.672 245.190 2.111.081

    Learning & Development Department All Rights Reserved. @Alfamart 2015


    Daily Performance

    Learning & Development Department All Rights Reserved. @Alfamart 2015


    Daily Performance

    Learning & Development Department All Rights Reserved. @Alfamart 2015


    TEBUS MURAH
    Rp. 5.000 & Rp. 10.000
    TEBUS Oktober November Desember

    Target Redeem ACV % Target Redeem ACV % Target Redeem ACV %

    5.000 255 179 70% 251 246 98% 276 139 50%

    10.000 164 134 81% 170 138 81% 193 128 66%

    Learning & Development Department All Rights Reserved. @Alfamart 2015


    EVALUASI
    TEBUS MURAH 5.000 & 10.000

    Learning & Development Department All Rights Reserved. @Alfamart 2015


    EVALUASI TEBUS MURAH
    5.000 & 10.000

    Learning & Development Department All Rights Reserved. @Alfamart 2015


    Learning & Development Department All Rights Reserved. @Alfamart 2015

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