CUSTOMER COMPLAINT SYSTEM

PRESENTATION BY
ROHIT PUROHIT
ROHITB IJILWAN
 Working with any companyorganization or any
other group. There is always a small gap between
the perfect system and the worker or any other
user. They might have some problem with the
system or against any person or with the whole
system. So, there must be some system that could
make it easy to register their problem with the
system which could be transferred to the particular
person who can resolve this issue. The token of
the complaint is generated with can be seen by the
complainer and the claim is decided to transfer
from here to a given department.
 OBJECTIVES
 
 
1.The main objective of the project is to develop software that facilitates the
data storage, data maintenance.
 
2.To store the record of the customers, the staff that has the privileges to
access, modify and delete any record and finally the service.
 
3.Also only the staff has the privilege to access any database and make the
required changes, if necessary.
 
4.To develop easy to use software which handles the customer staff
relationship in an effective manner.
 
5.To develop a user friendly system that requires minimal user training. Most
of features and function are similar to those on any windows platform.
 The module of customer complaints management
Complaint:
This interface is made for the users who want to make a complaint against some person or some
problem they are facing and to get rid of it. The interface allows them to give them a description of the
problem, that is when they were facing the problem where it was. the name of the person responsible
for that and here space for describing it properly is given.
Notice:
This interface is critical regarding making the person aware of the problem and notice to the individual
if the responsible person is part of the organization. Here the staff has the option to send a notice after
or during to resolving of problem complaint of the users. Here users also get notice of the problem
solved status.
Login:
After registration one will register within the system because the operator of the system either on the
behalf of the user. when this he has the opposite helpful interfaces accessible for any actions. Here
either bride or groom both have to log in with their unique identity and passwords. After this, they will
be directed to the primary user interface from where they have further options
 
Admin:
Admin has the official powers to control the flow of the data from one part of the system to the other.
He can manipulate the access of the users to the data. The primary purpose of this account is to make
the user data relevant and then giving the inputs to the other an interface module and make it work
optimistically and get the timetable according to the wish we want to create for a particular type, of
inputs. Hence all the data will be reflected in clean and well data in the interface
 ADVANTAGES:
1.Staff will know what to do, which results in
issues being resolved effectively
2.There will be a consistent approach when
handling complaints.
3.Staff will feel confident and able to
demonstrate a high level of professionalism
4.Recording complaints provides evidence
for the business to monitor the quality of
service and identifies any areas of concern
 DISADVANTAGES

1.It can be a time consuming process to collate

complaints and identify action
2.Some staff may be unsure of the complaints
procedure and will not handle complaints effectively
3.It will take time to train all staff in the correct
procedure when handling complaints
4.Customers may not be truthful about their
experience or have a hidden agenda, like looking some
form of compensation and therefore complaints that
have been logged may not be justified
 SCOPE OF THE PROJECT

1.Storing information of members,

employees.
2.Check validity of information provided by
user.
3.Storing information of members according
to their id.
4.Generating reports for different id.
 SYSTEM REQUIRMENT

HARDWARE:
Minimum 512 GB SSD space
4GB RAM
Pentium based processor
Printer (any)
Power Supply For Backup
 
SOFTWARE:
Microsoft Windows 7,8,10
TURBO C, C++
THANK
YOU