Challenges Encountered by the

Hospitality Management
Students and their Academic
Performance in the Online
Mode of Learning

Presenter 12
Bachelor of Science in
Hospitality Management

MADEL T. MATEO
MARYGRACE B. TUGON
MARIEL F. SANGALANG
QUEENIE LEAN S. CUDEN
KATE ANGEL C. REJOTO
HANNAH MAE B. SUPETRAN
INTRODUCTION

 Today, our own country, the Philippines, is at the

verge of a great challenge brought by Covid-19
pandemic. Everything has changed starting from
living to education. Due to the pandemic situation
globally, all the colleges and universities were shifted
to online mode by their respective governments. No
one has the information on how long this pandemic
will remain, and hence the teaching method was
shifted to online mode.
 But amidst the global pandemic, education must go on.
According to Lagua (2020) , the education sector is one
of the sectors most affected by the crisis because of the
lockdowns it caused. As a result, the online learning
platform began to operate as the best way to pursue
one’s education.

 Study says this pandemic has brought a dilemma to

educational institutions especially when the government
announced and ordered not to open face to face classes
for Academic Year 2020-2021 until the Covid-19
vaccine is administered to everyone. The sudden shift to
online learning created a hot debate in the Philippines
citing the poor living conditions of the learners.
 Academically, while students can essentially learn anything online, learning

may be less than optimal particularly in courses like Hospitality Management,

which involve face to face contact and direct interactions (Franchi, 2020).

 Given the circumstances, the researchers will conduct this study to see how

problem in online learning such as skill execution, actual knowledge

acquisition, and industrial experience, affect student’s academic achievement

as measured by their General Weighted Average.

 STATEMENT OF THE PROBLEM

1. What is the degree of difficulty of the challenges encountered by the

Hospitality Management Students in terms of;

a. Skills executive;
b. Actual knowledge acquisition; and
c. Industry experience

2. What is the academic performance of the Hospitality Management

Students on an online mode of learning based on General Weighted
Average, AY 2021-2022?

3. Is there a significant effect between the challenges encountered by the HM

students on an online mode of learning and academic performance based on
their General Weighted Average?
 INDEPENDENT VARIABLE DEPENDENT VARIABLE

1.) Challenges encountered

on an online mode of
learning by the Hospitality
Management

a. Skills executive Academic Performance

b. Actual knowledge
acquisition

c. Industry experience

FIGURE 1. REASEARCH PARADIGM.

SCOPE AND LIMITATIONS
 This study will conducted during the new mode of education,
online learning. Questions will be asked to the Hospitality
Management, 1st year, 2nd year, 3rd year and 4th year college
students from the Hospitality Management Department of
Occidental Mindoro State College for AY 2021-2022. Questions
are limited only to the challenges they experience /encountered
during online mode of learning.
 METHODOLOGY
Research Design
This research is a descriptive-correlational focusing on different
challenges of students during online-learning. The narration of significant
data discussed different strategies on how to overcome the stated
challenges and their strategies they will use to improve their academic
performances.

Locale of the study

This study will be conducted from April to December 2021 at San
Jose, Occidental Mindoro with participation of students of Bachelor of
Science in Hospitality Management, Department of College of Business,
Administration, and Management of Occidental Mindoro State College.
Respondents of the Study

The respondents involved in this study are the

following;
fifteen (15) first year students, fifteen (15) second
year students, fifteen (15) third year students,
fifteen (15) fourth year students from the course
of Hospitality Management of Occidental
Mindoro State College for AY 2021-2022.
Purposive sampling will be used to select the
respondents of the study. 
• Research Instrument
The research instrument is adapted from the CHED
(Commission on Higher Education, 2021). Part I of the
questionnaire asks about the profile of the respondents. Part II
ask about the challenges encountered where skills execution (7
items), actual knowledge acquisition (5 items), and industry
experience (7 items). The respondents will use 4-point Likert
scale where 4 means strongly agree, 3 means agree, 2 means
strongly disagree, 1 means disagree to rate the challenges
encountered during in the online mode of learning. Part III ask
about the General Weighted Average of the Hospitality
Management student. Due to the protocols, the survey
questionnaire will be given thru online form such us (Google
form and Facebook messenger).
Data Gathering Procedure
Before the interview, letters will be sent to the Dean of CBAM
Department, coordinator, and advisers, as well as to the various officers
and respondents to inform them of the purpose and importance of this
study. Upon approval, the researchers will interview the sixty (60)
hospitality management students from first year (1st) to fourth year (4th)
students of the program. Information will be gathered about the
challenges they encountered and effects of it in their academic
performance.

Data Analysis
The researchers will utilize  the descriptive-correlational method 
of research for this study. All collected documents will be  subjected to
verification and cross checking to ensure the validity of the data gathered.
Findings will be presented in tabular form and to be able to analyze the
interview results, information gathered were  transcribed. Interviews will
be coded to come up with the themes of the study.