Function Statement

QC&A
QC&A Department
Department

VQA/IQC
VQA/IQC IPQC
IPQC OQC
OQC QE
QE

•Incoming •First article •Final •Calibration

inspection inspection inspection •Reliability
•Vendor survey •Roving •Line audit test
•Vendor inspection •Ongoing •Life test
evaluation •Tollgate reliability test •Vibration test
•Vendor inspection •Outgoing quality •Dropping test
surveillance control •Quality system
audit
Quality Control Flow Chart
Incoming material

IQC

Stocks
SORTING

Producting

IPQC Self-inspection
Sampling
inspection Each Station Working According to SOP

100% In line Functional Check

Reject NG
area FQC
OK
Products Warehouse
Check
OQC
Shipping Out
Feedback Flow Chart for Customer Complaint

Customer complaint Sales

Sales

NO
Preliminary analysis Sales
Sales

Decide the responsibility QA

Inform customer QA
YES
Describe the root cause Responsibility Dept.
Responsibility Dept.

Permanent Check / Action plan Responsibility Dept.

Responsibility Dept.

NG
Verification of effectiveness QA
QA
OK
Reply customer Sales
Sales

NG
Customer confirm

OK
Standardize and finish