Doc No EPC/O&G/QA,/SOP-04

PDII7' CORRECTIVE & PREVENTIVE ACTION Rev : 00

Date ot Rev: July 01, 2016
Page: 1 of 6

CONTENTS

1. OBJECTIVE,, 3
2. SCOPE.,,,.,,,,,,, 3
2 RESPONSIBILITIES,,,,,.,,,,..,,,. 3
4. ABBREVIATION / DEFINITIONS,. 3
4,1, ABBREVIATION , 3
4,2, DEFINITIONS..,, 3
5. PROCEDU RE 4
5.1. PREVENTIVE ACTIONS REQUEST .... 4
5,2, CORRECTIVE ACTIONS REQUEST ...
5,3, MONITORING OF CORRECTIVE AND PREVENTIVE ACTION 6
6. RELATED DOCUlv'lENTS.... 6

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DATE
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M+/01 /o1/2016 o1/o7/2076 d)lorlzorc
NAME Muhammad Saleem Nowshad Ali Khan Ahmad M u been Awan
PosrroN Executive QMS ManaBer QAQC
Dept. Head /
Head Ops.
/ BU Head
RoLE PREPARED BY REVIEwED BY APPRovED BY

This document is the intellectual property of PDIL (A Descon Company) Any unauthonzed use. including the modrficatron
and
reproduction ot the content is stric y prohibited O Copyrights Ordinanc€ 2002, All righls reserved
 Doc. No.r EPC/O&G/OAJSOP-04

PDIIf' CORRECTIVE & PREVENTIVE ACTION

Rev.: 00
Date of Rev: July 01, 2016
Page: 2 of 6

Document Revision/Review Historv

REVISION REVIEW Reviewed by

No. Date Description No Date

Development of the ISignature]

00 07to1t2016 document as per new # Imm/dd/yy] lNamel
divisional structure IPosition]

00
L

01

This documenl is the intellectual property of PDIL (A Descon Company). Any unaulhorized use, including lhe modificalion and
reproduction oflhe content is slricly prohibited. @ Copyrights Ordinanca 2002, A rights reserved
 Doc. No : EPC/O&G/QAJSOP-04

PDIIJ' CORRECTIVE & PREVENTIVE ACTION

Rev : 00
Dale of Rev: July 01, 2016
Page: 3 of 6

1 OBJECTIVE
The objective of this SOP is to define a system for taking appropriate actions to eliminate
the causes(s) of actual or potential non-conformities that might lead to compromise the
company's IMS and in order to prevent their recurrence.

To provide a platform for handling customer complaints and ensure that corrective/
preventive actions taken against the non conformities raised during audits internal/
external.

2 SCOPE
This SOP is applicable to all departmenls and project sites involved in the activities related
to lntegrated l\/anagement System.

3 RESPONSIBILITIES
MR / lncharge OA/QC / PM / SM reviews problems for rectification and implement changes
through the concerned Department / Project Site

4. ABBREVIATION / DEFINITIONS

4,1 . ABBREVIATION

BU Head Business Unit Head

HOD Head of Department
MR Managemenl Representative
tMs lntegrated Management System
IM lntegrated Manual
soP Standard Operating Procedures
FRM Forms / Formats
MS Method Statement
MOM Minutes of Meeting
MRM Management Review Meeting
tMsc lntegrated Management System Council
CAR Corrective Action Request
PAR Preventive Action Request

4.2. DEFINITIONS
4.2.1 Company
Company means Presson Descon lnternational private Limited. (pDlL)
4.2.2 lntegrated Management System (lMS)
IMS is a system adopted by the Company to form and implement a
management system covering all company activities and also covers the
requirements of lSO9001:2015, tSO 1400'l :2015 and OHSAS 18001:2007.
4.2.3 Management Representative (MR)

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 Doc No : EPC/O&G/OAJSOP (x
PDil,f' CORRECTIVE & PREVENTIVE ACTION
Rev.: 00
Dale oI Rev: July 01, 2016
Page: 4 of 6

MR is a person appointed by the Top Management to maintain on sustainable

basis and monitor the implementation of the IMS within the Company and its
Project sites.
4.2.4 Head of Department (HOD)
HOD is a person responsible for the implementation of the IMS within his
respective department.
4.2.5 lntegrated Manual (lM)
lM is the document prepared for the Company to define the requirements of
the IMS and define the responsibilities for the fulflllment of these
requirements. The lM comprises of Company QHSE Policy and provides
overall view of the SOPs, MS, Wl and Formats where applicable.
4.2.6 Standard Operating Procedure (SOP)
SOP is a document which describes the work flow through which a business
process is conducted in compliance with the requirements of the IMS and
states the roles and responsibilities of rndividuals for that process.
4.2.7 Form/Format (FRM)
FRM is a document which is filled-in to report or to record activities to meet
the requirements of the SOP, MS and/or Wl.
4.2.8 Master List of Documents (MLD)
MLD is the complete list of documents falling under the preview of lMS,
indicating the Name, Doc. Number and Revision status.
4.2.9 Process
Process means lhe course of action which uses resources lo transform inputs
into outputs.
4.?.10 Shall: mandatory
4.2.11 Should: recommended

5. PROCEDURE
5.1. PREVENTIVEACTIONS REQUEST
5.'1.1. PAR is raised to eliminate the causes of potential non-conformities in order
to prevent lheir occurrence. Preventive Actions are appropriate to the
effects of the potential problem.
5.1.2. Any person within the company can identify a problem(s) relating to the
services, products, processes, IMS to MR on pAR Form
(EPC/O&G/QA/FRM-11), with a copy to his respective HOD or
lncharge/Pro.1ect Manager, which in his opinion has not been adequately
addressed ln the system and elimination of that potential non-conformity will
definitely improve the IMS system.
5.1.3. The MR / DMR / Incharge QA/QC will log the pARs on Log of pAR Form
(EPC/O&G/QtuFR|V-10) and send it to lhe concerned HOD or lncharge /

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reproduction of the content is stricly prohibited. @ Copyrights Ordinance 2002, A rights reterved.
 Doc. No.: EPC/O&G/OAJSOP-M

PDII7' CORRECTIVE & PREVENTIVE ACTION

Rev.: 00
Date of Rev: July 01, 2016
Pager 5 of 6

Project lvlanager who will give the target date for action and completion of
recommended action plan.
5.1 .4. Preventive Actions may be undertaken when one of the following inputs is
received:-
A suggestion by an individual on the basis of his observation of the
product / process or IMS system.
Initiated by the top management or MR on the basis of trends, customer
complaints, and analysis of data or any other matter brought up in the
MRM.

5.1.5 The concerned HOD or lncharge / Project Manager is asked to:

. Determine and implements preventive action and obtain approval from
Head Ops./BU Head where necessary for the resource allocation
. Records are maintained on PAR format.
o MR reviews the effectiveness of the prevenlive actions taken against
audits.

5.1 .6 The concerned HOD or lncharge/ Project Manager may disagree to the
problem raised and write his remarks for disagreemenl. He will return duly
fllled PAR Form (EPC/O&G/QA/FR|VI-1 1) to NilR. For PARs containing
disagreement, MR may raise the level.
5.1.7 Where appropriate, MR will make sure through audits, that the
recommended action plan is completed and made effective within the target
date.
5.1.8 MR will arrange discussion on the preventive actions in the IvlRMs; this
review may also include those PARs on which a disagreement exists. Head
Ops. / BU Head will then act as an arbitrator for disputed CARS.

5.2. CORRECTIVE ACTIONS REQUEST

5.2.1. CAR is raised to eliminate the cause of non-conformity in order to prevent
recurrence. Such actions shall be appropriate to the impact of the problem
encountered.
5.2.2. To control non-conforming products/system and customer complaints CAR
(EPC/O&G/OA/FRM-14) will be raised. QA&QC inspector raises CAR during
inspection, Auditors raise CAR during audits and concerned HOD raise CAR
on receipt of customer complainl.
5.2.3. CAR may also be raised by any one and at any stage to address the
existing non conformity for improvement purpose. The initiator will provide
the detailed description of problem on the CAR Form (EpC/O&G/QAJFR|VI-
14).
5.2.4. /
lvlR lncharge QfuQC are responsible to assign the CAR No. identified
during internal audit / inspection and keep an updated record of all CARs in
the form of a Log. CARs closing authority lies with concerned MR / Auditor /
lnspector.

This document is the inlellectual prope(y of PDIL (A Descon Company). Any unauthorized use, including the modiflcation and
reproduction ofthe content is strict,y prohjbited. O Copyrights Ordinance 2002, All rights reserved.
 Doc No : EPC/O&G/QA/SOP.O4
PDII7' CORRECTIVE & PREVENTIVE ACTION
Rev.: 00
Date of Rev: July 01, 2016
Page: 6 of 6

5.2.5 The concerned HOD or lncharge/PM may disagree to the problem raised
and write his remarks for disagreement.
5.2.6 HOD/PM will return duly filled CAR form (EPC/O&G/QAJFRIVI-14) to initiator.
MR / Incharge QAQC may raise the level.
5.2.7 Where appropriate, NIR will make sure through audits, that the described
corrective actions are completed and made effective within the target date.
5.2.8 lf a non-conformance is repeated second time then a training session shall
be arrange for concerned person/section/department.
5.2.9 R will arrange discussion on the correclive actions in the MRM; this review
l\4

may also include those CARS on which a disagreement exists. Head Ops. /
BU Head will then act as an arbitrator for disputed CARS.

5.3. ilIONITORING OF CORRECTIVE AND PREVENTIVE ACTION

5.3.1. MR i DMR keep records of Corrective and Preventive Actions. The status of
Corrective and Prevenlive Actions is circulated to all concerned HODS/
lncharges through email.
5.3.2. lncharge QAJQC will maintain records of CARS related to inspection and
customer complaints at site.

6. RELATED DOCUMENTS

SOP or Format Number Description

EPC/O&G/QfuSOP-03 SOP for IMS lnternal Audits
EPC/O&G/QA/SOP.O5 SOP for Non-Conforming Products
EPC/O&G/QA/FRl\il-10 Log of Preventive Action Request
EPC/O&G/OA/FRl\il-1 1 Preventive Actlon Request (PAR)
EPC/O&GiOA/FRl\il-13 Log of Corrective Action Request
EPC/O&G/OAJFRIVl-14 Corrective Action Request (CAR)

This documenl is the intellectual property of PDIL (A Descon Company) Any unauthorized use, including the modilication and
reproduclion oflhe conlent is strictly prohibited O Copyrights Ordinance 2002, All riqhts reserved