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QUALITY ASSURANCE PROCEDURE

Doc. No. UMC-QHSE-QA-CNC
CONTROL OF NONCONFORMANCE Issue/Rev 02/00
PROCEDURE Issue Date 01/01/2020

INTEGRATED MANAGEMENT SYSTEM

QUALITY ASSURANCE PROCDEURE

Amendment List

Rev. Date Page Description of Change/s Reviewed by Approved by

CONTROL OF NONCONFORMANCE
PROCEDURE
UMC-QHSE-QA-CNC
Issue No.: 02/00
Issue Date: 01/01/2020
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QUALITY ASSURANCE PROCEDURE
Doc. No. UMC-QHSE-QA-CNC
CONTROL OF NONCONFORMANCE Issue/Rev 02/00
PROCEDURE Issue Date 01/01/2020

CONTENTS

1. 3
PURPOSE …………………………………………………………………

2. 3
SCOPE …………………………………………………………………

3. 3
REFERENCES ………………………………………………………………

4. 3
ABBREVIATIONS & DEFINITIONS ……………………………………………

5. 3
RESPONSIBILITIES & AUTHORITIES …………………………………………

6. 3
INPUTS & OUTPUTS ………………………………………………………..………

7. 4
PROCESS SEQUENCE/STEPS ………………………………………….……

7.1. 4
IDENTIFICATION OF NON-CONF………………….……………………..
7.2. 4
NC INVESTIGATION AND REPORTING………………………………….
7.3. CORRECTION AND FOLLOW-UP……………………………………………. 4

8. 5
PROCESS KPIS …………………………………………………………………

9. 5
INTERSECTIONS WITH OTHER PARTIES ………………………………..
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QUALITY ASSURANCE PROCEDURE
Doc. No. UMC-QHSE-QA-CNC
CONTROL OF NONCONFORMANCE Issue/Rev 02/00
PROCEDURE Issue Date 01/01/2020

10. 5
EXCLUSIONS ……………………………………………………………

11. 5
RELEVANT FORMS ……………………………………………………………

1. Purpose

Ensures that all non‐conformities are identified and recorded, and that the appropriate corrective
action is taken to rectify all identified non‐conformances, preventing their reoccurrence in the future

2. Scope

- All deliverables of the Umdurman Mining Company (UMC) and Rida Mining Company (RMC) activities and
processes prior and after delivery to the internal customer according to procedures.
- Any non- conformities affecting IMS.

3. References

ISO 9001:2015, Clause No. 10.2

ISO 14001:2015, Clause No. 10.2
ISO 45001:2018, Clause No. 10.2

4. Abbreviations & Definitions

4.1. Conformity Fulfillment of a requirement

4.2. Nonconformity (NC) Failure to comply with a requirement

4.3. Correction Action to eliminate a detected non-conformity.

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QUALITY ASSURANCE PROCEDURE
Doc. No. UMC-QHSE-QA-CNC
CONTROL OF NONCONFORMANCE Issue/Rev 02/00
PROCEDURE Issue Date 01/01/2020

4.4. Corrective Action (CA) Action to eliminate the cause of a non-conformity

and to prevent recurrence.
4.5. SA Semi-annually

4.6. RMC Rida Mining Company

5. Responsibilities & Authorities

5.1. All members of staff are responsible for notifying the QHSE manager of any

identified non‐conformances. 
5.2. The QHSE Manager is responsible for the completion of Non‐Conformance Reports
and for determining and implementing corrective action. 

6. Inputs & Outputs

INPUT OUTPUT
INPUTS - NC Report Closed NC OUTPUTS

1.

7. Process Sequence/Steps

7.1. IDENTIFICATION OF NON-CONFORMITY

7.1.1. Non-conformity against process, product or service requirements, workplace environment may
be detected through or as a result of the following:
 Statuary and regulatory requirement.
 Client feedback.
 Internal complaint.
 Product/service realization.
 Audit activities.
 Management review.
 Benchmarking.

7.2. NC INVESTIGATION AND REPORTING

7.2.1. Once notified, QHSE staff shall document the detected case using Non‐Conformity
Corrective Action Request (UMC-QHSE-QA-CNC/01).

7.2.2. All identified non‐conformance shall be raised to QHSE Manager.

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QUALITY ASSURANCE PROCEDURE
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CONTROL OF NONCONFORMANCE Issue/Rev 02/00
PROCEDURE Issue Date 01/01/2020

7.2.3. The non-conformance shall then investigated with the relevant staff and respective
department, section or Manager. source or cause of the non-conformance shall be identified
, allowing for the development of appropriate and effective corrective action

7.2.4. The Corrective Action Request shall include the following:

 Detected Problem/ Defect / Complaint;

 Root cause of the non-conformance;
 Proposed Corrective action and
 Expected Date for Corrective Action.

7.2.5. Where the corrective action identifies new or changed Health/Safety hazards or environmental
aspects or the need for new or changed controls, the proposed actions shall be taken through
a risk/ impact assessment prior to implementation

7.3. CORRECTION AND FOLLOW-UP

7.3.1. Identified non‐conformances and agreed corrective actions shall to be recorded by QHSE
Supervisor in the Non-conformance Corrective actions Status Log
(UMC-QHSE-QA-CNC/02).

7.3.2. A review of the effectiveness of the corrective action will be undertaken by the QHSE Manager.

7.3.3. If the non-conformance persists after the implementation of corrective action alternative

solutions are to be examined until the closure of the non‐conformance can be successfully
achieved. 

7.3.4. In the successful closure of the non-conformance, the Non-Conformance Report will be signed 
off by the QHSE Manager and corrective action Status log shall be updated by QHSE
Supervisor.

7.3.5. Reoccurring non-conformances, significant deviations from legislation, procedures or QHSE
policy or non-conformance that pose a QHSE risk will be reported to senior management
for further investigation.

8. Process KPIs

Sr. KPI Measure Frequency Target

No. of closed CAs
8.1 Closure of CA Monthly 90%
Total No. of CAs
No. of repeated/similar NC
8.2 % of NC repetition SA Zero %
Total No. of detected NCs

9. Intersections with other parties

- All staff: Can raise NC Report.

-
10. Exclusions

10.1.Process, product or services discrepancies identified during planned inspections,

verification tests and reviews which can be corrected without any adverse effects on
Completed product/service not subjected to this procedure.
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CONTROL OF NONCONFORMANCE Issue/Rev 02/00
PROCEDURE Issue Date 01/01/2020

10.2. Non-conforming procured product and goods shall be raised by the relevant
employee and processed according to procurement processes

11. Relevant forms

1. Form Code

2. Non-conformity Corrective Action request UMC-QHSE-QA-CNC/01

3. Non-conformance Corrective Actions Status Log UMC-QHSE-QA-CNC/02