ORGANISATIONAL

BEHAVIOR

LECTURER: NGAN TUYET

TRUONG
<SEM 3 - 2021>
  Demonstrate the importance of interpersonal
skills in the workplace.
 Define organizational behavior (OB).
 Show the value to OB of systematic study

Chapter  Identify the major behavioral science disciplines

that contribute to OB.

Objectives  Demonstrate why few absolutes apply to OB

 Identify the challenges & opportunities managers
have in applying OB concepts
 Compare the three levels of analysis in this text’s
OB model.
Instructor’s
introduction
Lecturer-in-charge: Ngan Thi Tuyet Truong (PhD
Candidate, MSc, BA Hons)
PhD degree in Business and Management
from RMIT University, Vietnam – Aus.
MSc. in International Management from
University of West of England, UK.
BA (Hons) in Business Studies from
University of West of England, UK.

Email: nganttt@ueh.edu.vn

Consultation Times – appointment by email

What do you expect to gain from this course?
 RMIT Classification: Trusted

Assessment and Class’s rules

Assessment Task Note Weighting Learning Outcomes Assessed Length Due Date
Self-Reflection 40% 1,2,3,4,5,6,7,8 1,000 words 11:59 Sunday,
(+/- 10% of Week 4
(4points)
words for min
and max)
“Qua Trinh”
Course Citizenship +/-10% 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17 Every week Week 1 – Week 9
Behaviour
(+/-1 point)  

 
Teamwork: 20% 9,10,11,12,13,14,15,16 30 minutes + 60 Week 5/session 5
Presentations + Peer minutes Q&A – week 8/session
(2 points)
Assessment 8
Teamwork: 30% 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17 2,000 words Week 12/Session
“Ket Thuc Hoc Phan” (+/- 10% of 12
Case Study (3 points)
words for min
(29 and 30 Dec
(Final Assignment) and max)
2021)
 
Total   100%      

(10 points)
 Disciplines that
contribute to OB

The Importance
Implications for
of Interpersonal
Managers
skills

Organisational
Behaviour

Challenges and Management

Opportunities and OB

Complementing
Intuition with
Systematic Study

1-
 RMIT Classification: Trusted

THREE LEVELS OF OB ANALYSIS

Chapters 16 - 17

Chapters 9 - 15

Chapters 1 - 8

Plan
Plan of
of the
the Book
Book

1-26
 RMIT Classification: Trusted

CONTRIBUTING DISCIPLINES
TO THE OB FIELD

Behavioral of human
Micro: PSYCHOLOGY
(and/or animal)
The Individual

SOCIAL Peoples’ influence on

PSYCHOLOGY one another

People and their

SOCIOLOGY environment/culture
Macro:
Groups &
Different countries or
Organizations ANTHROPOLOGY
different organizations

1-13
Quick  Regarding your knowledge, can you compare and
contrast the similarities and differences of Asian
question working culture versus Western working culture?

9
 FEW
Contingency
ABSOLUTES IN Variable (Z)
Independent
Variable (X)
Dependent
Variable (Y)

OB
In American Boss Gives
Understood as
Impossible to make simple “Thumbs Up”
Culture Sign
Complimenting
and accurate generalizations
Human beings are complex In Iranian or Boss Gives Understood as
& diverse Australian “Thumbs Up” Insulting - “Up
Sign Yours!”
Cultures
OB concepts must reflect
situational conditions:
CONTINGENCY VARIABLES

1-15
 Disciplines that
contribute to OB

The Importance
Implications for
of Interpersonal
Managers
skills

Organisationa
l Behaviour

Complementing
Challenges and
Intuition with
Opportunities
Systematic Study

1-
 Question: Regarding your
The importance understanding and knowledge, what
of interpersonal are interpersonal skills? Provides the
skills benefits of having good interpersonal
skills in real life and in organisation?
Discussions
10 minutes: In
group, mind-map 2 minutes:
your opinions (real presentation of
life, organisation: each group for
co-workers, opinions.
managers – staff)

Link to Miro Board

 RMIT Classification: Trusted

Management and Organisational

Behaviour

Organisation: a consciously coordinated social unit, composed of two or more

people, that functions on a relatively continuous basis to achieve the common
goal or set of goals.

Manager: The one who plans, organises, leads, and controls other people to
accomplish organisational goal.
 RMIT Classification: Trusted

Manager’s Role
Interpersonal Role: Figurehead, Leader, Liaison

Informational Role: Monitor, Disseminator, Spokesperson

Decisional Role: Entrepreneur, Disturbance handler, Resource

allocator, Negotiator
Management
Skills
Technical skills: The ability to apply
specialised knowledge or expertise

Human skills: The ability to work

with, understand, and motivate
other people, both individual and in
groups

Conceptual skills: The mental ability

to analyse and diagnose complex
situations
 THE IMPORTANCE OF
INTERPERSONAL SKILLS
Attract and keep high-performing employees

Enhance job satisfaction + reduce stress

Gain superior financial performance

Foster social responsibilities awareness

1-3
 THE FIELD OF
ORGANIZATIONAL BEHAVIOR

Improving an organization’s
Studies the influence that effectiveness
individuals, groups, and
structure have on behavior
within organizations

1-5
 RMIT Classification: Trusted

FOCAL POINTS OF ORGANISATIONAL

BEHAVIOUR
 Work
 Absenteeism
 Jobs
 Employment turnover
 Productivity
 Human performance
 Management

1-6
 Disciplines that
contribute to OB

The Importance
Implications for
of Interpersonal
Managers
skills

Organisationa
l Behaviour

Complementing
Challenges and
Intuition with
Opportunities
Systematic Study

1-
 RMIT Classification: Trusted

COMPLEMENTING INTUITION
WITH SYSTEMATIC STUDY
INTUITION: your “gut feeling”, individual
observation + common sense to explain
the behavior
SYSTEMATIC STUDY: improves ability to
accurately predict behavior
 Assumes behavior is not random
 Fundamental consistencies underlie
behavior
 These can be identified and modified
to reflect individual differences

1-8
 RMIT Classification: Trusted

SYSTEMATIC STUDY
Examines relationships

Attempts to attribute causes & effects

Data is gathered under controlled conditions

Bases conclusions on scientific
Data is measured and interpreted in a
evidence: reasonably rigorous manner

1-9
EVIDENCE-
BASED
MANAGEMENT
EVIDENCE-BASED
MANAGEMENT: Bases
decisions on the best available
scientific evidence
Complements systematic
study
Forces managers to
become more scientific in
their thinking

1-10
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BIG DATA

BIG DATA: the extensive use of
statistical compilation & analysis
Identify persistent & predictive statistics
Create targeted marketing strategies
USING BIG DATA FOR MANAGERIAL
PRACTICES:
Define objectives, develop theories of
causality, test the theories to see which
employee activities are relevant to the
objectives

1-11
 Disciplines that
contribute to OB

The Importance
Implications for
of Interpersonal
Managers
skills

Organisationa
l Behaviour

Complementing
Challenges and
Intuition with
Opportunities
Systematic Study

1-
 CHALLENGES AND
OPPORTUNITIES FOR OB
Responding to economic pressures

Responding to globalization

Managing workplace diversity

Improving customer service

Improving people skills

Working in networked organizations

Enhancing employee well-being at work

Creating a positive work environment

Improving ethical behavior

 RMIT Classification: Trusted

RESPONDING TO
ECONOMIC PRESSURES

Effective management can be just Good management can be the

as hard, if not harder, difference between survival & failure
-‘GOOD’ economic times: Rewarding, satisfying,
retaining employees
-‘BAD’ economic times: address stress, decision
making, coping

1-18
 RMIT Classification: Trusted

RESPONDING TO GLOBALIZATION

Working
Increased with people
foreign from
assignments different
cultures

Overseeing
Adapting
movement of
to differing
jobs to
cultural and
countries
regulatory
with low-cost
norms
labor

1-19
 WORKFORCE DIVERSITY:
MANAGING organizations are becoming a more
WORKFORCE heterogeneous mix of people in
terms of gender, age, race,
DIVERSITY ethnicity, and sexual orientation

1-20
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IMPROVING CUSTOMER
SERVICE AND PEOPLE SKILLS

The majority of employees in developed nations work in

service jobs  must know how to please their customers

People skills are essential to success in today’s organizations

1-21
WORKING IN
NETWORKED
ORGANIZATIONS
Managers must adapt their
skills and communication
styles to succeed in a
networked organization

1-22
 RMIT Classification: Trusted

ENHANCING EMPLOYEE WELL-BEING AT

WORK
The line between work & non-work has
blurred and managers are increasingly
dealing with conflicts that arise between
work & life away from work

1-23
CREATING A
POSITIVE
WORK
ENVIRONMENT
POSITIVE ORGANIZATIONAL
SCHOLARSHIP: how
organizations develop human
strengths, foster vitality and
resilience, and unlock
potential
Focus on what’s good
about an organization, not
what’s bad

1-24
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IMPROVING ETHICAL BEHAVIOR

Managers facing ethical dilemmas or
ethical choices are required to identify right
& wrong conduct
 -This can be difficult in a global economy
where different cultures approach
decisions from different perspectives
Companies promoting strong ethical
missions:
 -Encourage employees to behave with
integrity
 -Provide strong leadership that influence
employee decisions to behave ethically

1-25
 Disciplines that
contribute to OB

The Importance
Implications for
of Interpersonal
Managers
skills

Organisationa
l Behaviour

Complementing
Challenges and
Intuition with
Opportunities
Systematic Study

1-
 Don’t rely on generalizations

IMPLICATIONS Use metrics and situational variables rather than

FOR “hunches” to explain cause-and-effect relationships

MANAGERS Increase leadership potential by improving

interpersonal skills

Improve technical and conceptual skills by staying

current with trends like big data

Recognize the role of organizational behavior on

employee work quality and productivity

Use organizational behavior to help design and

implement change programs, improve customer
service, and address the work-life balance conflict

1-27
 OB’s goal is
to understand
& predict Fundamental
human consistencies
KEEP IN behavior in
organizations
underlie
behavior
MIND…
It is more Both managers
important than and employees
ever to learn OB must learn to cope
concepts with temporariness

1-28
Wrap Up
 RMIT Classification: Trusted

The importance of interpersonal The major behavioral science Identify the challenges &
skills in life and in workplace? disciplines that contribute to opportunities managers have in
OB? applying OB concepts?

1-
1-29
 RMIT Classification: Trusted

End of Lecture 1
QUESTIONS?