University of Bahrain

Quality Assurance and Accreditation Center

Course Syllabus Form

OMA160/
1. Course code: MGTA160 2. Course title: Interpersonal Skills

3. College: College of Applied Studies

4. Department: Administrative Programs

5. Program:
Associate Diploma in Office Management
Associate Diploma in Business Administration
6. Course credits: 3

7. Course NQF Level

8. NQF Credits

9. Prerequisite: ENGLA112
10. Lectures Timing & Location:
Section 1, UT – 11:00 – 12:15, B20/108
Section 2, UT – 13:00 – 14:15, B20/119
Section 3, MW – 8:00 – 9:15, B20/102
Section 4, TH – 11:00 – 12:15, B20/104
Section 5, MW – 9:00 – 9:15, B20/104
11. Course web page: −
12. Course Instructor:
Section 1, Mr. Ahmed Buong
Section 2, Mr. Ali Ahmed
Section 3, Mrs. Fatema Ahmed AlBinAli
Section 4, Mrs. Fatema Ahmed AlBinAli
Section 5, Mrs. Anwaar Abdulla Khalil
13. Office Hours and Location:
Office Hours: (U) from 12:40PM to 2:40PM, (M) from 10:45AM to 12:45PM, (T) from
12:00PM to 2:00 PM, (W) from 10:45AM to 12:45PM, (H) from 9:00AM to 11:00AM
Office: S20B-31
Email: Falbinali@uob.edu.bh
14. Course coordinator: Mrs. Fatema Ahmed AlBinAli

15. Academic year: 2019/2020

University of Bahrain – Quality Assurance& Accreditation Center - Course Syllabus Form

1 Note: Additional information could be added as required by the Instructor, (eg,
Policies)
Note: Items shown underlined cannot be changed without the department consent.

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 16. Semester: √ First Second Summer
17. Textbook(s):
Human Relations in Organizations, Applications and Skill Building –Lussier McGraw Hill
18. References: SKILLS YOU NEED: Interpersonal Skills (Explanations, Exercises, and
Tips)
http://www.skilslyouneed.com/interpersonal-skills.html
19. Other learning resources used (e.g. e-Learning, field visits, periodicals, software, etc.):
Listening Tips and Exercises:
http://www xommunicatebetter.blogspot.com/2009/01/three-different-levels-of-
listening.html.
20. Course description (as per the published):
An introduction to behavioral variables relevant to the work place. Reference will be
made to such areas as communications and perception. Role-playing and simulation
activities will play an important part in this course.

21. Course Intended Learning Outcomes (CILOs):

Mapping to Associate Diploma in Office Management
Program’s PILOs
CILOs 1 2 3 4 5 6 7 8 9 10 11
1. Recognize the importance of a. b. c. d. e. f. g. h. i. j. k.
human relation skills to employ 1
its principles in the workplace.
2. Describe personality dimensions, l. m. n. o. p. q. r. s. t. u. v.
stress, learning style and the 1
principles of projecting a positive
image.
3. Define attitude, values and self – w. x. y. z. aa. bb. cc. dd. ee. ff. gg.
concept and explain how they 1
affect behavior and be able to
change oneself and others.
4. Understand the communication hh. ii. jj. kk. ll. mm. nn. oo. pp. qq. rr.
process, negotiation, and 1
resolving conflicts to employ these
processes in real life situations.
5. Recognize the value of diversity ss. tt. uu. vv. ww. xx. yy. zz. aaa. bbb. ccc.
and team work in the work place 1
to demonstrate fruitful
cooperation with coworkers.

22. Course Intended Learning Outcomes (CILOs):

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 Mapping to Associate Diploma in Business
Administration Program’s PILOs
CILOs 1 2 3 4 5 6 7 8 9 10 11
1.Recognize the importance of k.
human relation skills to employ its 1
principles in the workplace.
2.Describe personality dimensions, v.
stress, learning style and the 1
principles of projecting a positive
image.
3.Define attitude, values and self – gg.
concept and explain how they affect
behavior and be able to change 1
oneself and others.
Understand the communication rr.
process, negotiation, and resolving 1
conflicts to employ these processes in
real life situations.
5.Recognize the value of diversity ccc.
and team work in the work place to 1
demonstrate fruitful cooperation
with coworkers.

2. Course assessment:
Assessment Type Details/ Numbe Weight Date(s)
Explanation of r
Assessment in
relation to CILOs
Quizzes Quiz 1 (Chapter (3) 10 % Quiz 1 (Oct. 2)
1) Best 2 Quiz 2 (Nov. 20)
Quiz 2 (Chapter Quiz 3 (Dec. 11)
5)
Quiz 3 (Chapter
12)
Examinations Midterm 1 2 40 % Midterm 1 (Oct.21)
(Chapters 2,3) 12:00 – 1:00
Midterm 2 Midterm 2 (Nov.
(Chapters 7,12) 25)
12:00 – 1:00
Laboratory/Practic − − −% −
al
Assignments Assignment 1 % Assignment 1
(Chapter 2) (Oct.16)
Assignment 2 (3) Assignment 2
(Chapter 5) Best 2 (Oct. 30)
Assignment 3 Assignment 3
(Chapter 12) (
Projects/Case − − −% −
Studies
Final Examination Chapters 1 40% 09/Jan/2020
(1, 5, 12, 13, 15) 11:30AM – 1:30PM
Total 8 100%
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 3. Description of Topics Covered
Topic Title
(e.g. chapter/experiment Description
title)
Chapter 1 Understanding Behavior, Human Relations, and
Performance
Chapter 2 Personality, Stress, Learning, and Perception
Chapter 3 Attitudes, Self-Concept, Values, and Ethics
Chapter 5 Interpersonal Communication
Chapter 7 Dealing with Conflict
Chapter 12 Team Dynamics and Leadership
Chapter 13 Teams, Creative Problem Solving, and Decision Making
Chapter 15 Valuing Diversity Globally

4. Weekly Schedule
Wee Teaching
Date Topics covered CILOs Assessment
k Method
 Course Outline
 Course
Introduction
Chapter 1:
Understanding
Behavior, Human
Relations, and
15/09/2019
Performance Quiz 1,
1 – 1 Lecture
 Why are human Final Exam
19/09/2019
relation skills
important?
 Myths of human
relations, Human
Relation Goals,
Total Person
Approach
2 22/09/2019 Chapter 1: 1 Lecture, Self- Quiz 1,
– Understanding Assessment, Final
26/09/2019 Behavior, Human Skill Building
Relations, and Exercises
Performance
(Continued)
 Behavior, Human
Relations and
organizational
performance
 Developing
Human
Relations,
Human Relations

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 Guidelines, and
Psychological
Contract
Chapter 2: Personality,
Stress, Learning, and
29/09/2019 Perception Assignment
Lecture, Role
3 – 2 1,
 Personality Play
03/10/2019 Midterm 1
 Stress
 Intelligence
Chapter 2: Personality,
Stress, Learning, and
Perception (continued)
 Emotional
06/10/2019 Assignment
Intelligence
4 – 2 Lecture 1,
 Learning Styles
10/10/2019 Midterm 1
 Perception
 Developing
Positive First
Impression
Chapter 3: Attitudes,
Self-Concept, Values,
13/10/2019 and Ethics:
5 – 3 Lecture Midterm 1
 Attitudes
17/10/2019
 Job Satisfaction
Self-Concept
Chapter 3: Attitudes,
Lecture, Self-
20/10/2019 Self-Concept, Values,
Assessment,
6 – and Ethics (Continued) 3 Midterm 1
Skill Building
24/10/2019  Values
Exercises
 Ethics
Chapter 5: Interpersonal
Communication
 Communication
27/10/2019 Process Assignment
7 –  Communication 4 Lecture 2, Quiz 2,
31/10/2019 Barriers Final Exam
 Goals of
Communication

03/11/2019
8 – Mid-Semester Break for Students
07/11/2019
Chapter 5: Interpersonal
Communication
10/11/2019 (Continued)
Lecture, Self-
–  Sending Assignment
Assessment,
9 14/11/2019 Messages 4 2, Quiz 2,
Skill Building
(Prophet  Receiving Final Exam
Exercises
Birthday)* Messages
 Feedback and
Response Styles
10 17/11/2019 Chapter 7: Dealing with 4 Lecture Midterm 2
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 Conflict
 Interpersonal
– Dynamics
21/11/2019  Transactional
Analysis
 Assertiveness
Chapter 7: Dealing with
Conflict (Continued)
 Conflict
 Reasons of
Conflict
24/11/201 Lecture, Self-
9–  Conflict Assessment,
11 Management 4 Midterm 2
28/11/201 Skill Building
Styles
9 Exercises
 Resolving
conflict with
collaborating
management
styles
Chapter 12: Team
Dynamics
 Teamwork Assignment
01/12/2019
 Team 3, Quiz 3,
12 – 5 Lecture
performance Midterm 2,
05/12/2019
model Final Exam
 Team Structure
 Team Dynamics
Chapter 12: Team
Dynamics (Continued)
 Team
Development Lecture, Self- Assignment
08/12/2019
stages Assessment, 3, Quiz 3,
13 – 5
 Meeting Skill Building Midterm 2,
12/12/2019
Leadership Skills Exercises Final Exam
 Planning and
conducting
meetings
Chapter 13: Teams,
Creative Problem
Solving, and Decision
15/12/2019 Making
–  Problem
19/12/2019  Problem Solving Lecture, Self-
(National Assessment,
14  Decision Making 5 Final
Day & Skill Building
Accession  Decision Making Exercises
Styles
Day 16th,
17th)*  Decision Making
Models
 Creativity;
Creative Process
15 22/12/2019 Chapter 15: Valuing 5 Lecture, Self- Final
– Diversity Globally Assessment,

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  Diversity,
Prejudice, and
discrimination
 Valuing diversity
 Equal
Employment
Opportunity
(EEO) and Skill Building
16/12/2019
Affirmative Exercises
 Managing
Diversity
 Global Diversity
 Handling
Customer
Complaints
Model
29/12/2019 Explaining
1,2,3,4,
16 – Revision and Discussion Collaborating Final Exam
5
31/12/2019 Demonstrating
Prepared by: Mrs. Fatema Ahmed AlBinAli
Date: 17/09/2019

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