1.

Course Information

Course Code and Title Operations Management

Credits 3.0
Term and Year Term III, AY 2022-24
Session Duration 90 minutes
Total No. of Sessions 20
Course Pre-requisite(s)
Course Requirement(s)
Course Schedule (Day and time of class) As per the lecture schedule
Classroom # (Location) As per the lecture schedule
Course Instructor Prof. Saloni Chitkara
Email Salonichitkara.jsb@jaipuria.edu.in
Telephone Number (for office appointments) 9810747170
Student Consultation Hours 3 pm to 5pm
Office location Faculty Room

2. Course Objectives

After undergoing this course, the participants will be able to:

 Understand the basic concept of operations management in various

organisations.
 Assess systems in organizations that focus on quality, productivity and
continuous improvement.
 Comprehend the role of OM in creating and enhancing a firm’s competitive
advantages.
  Analyze business process to uncover problems and improvement
opportunities.

3. Course Outcomes(CO’s)

This course will enable students to:

CO1: Demonstrate an understanding of the strategic and tactical role of operations management

CO2: Apply analytical skills and problem-solving tools to resolve the operational issues
CO3: Analyze business processes for continuous improvement in organizations
CO4: Evaluate the strategic role of OM in creating and enhancing a firm’s competitive
advantages.

Mapping of COs with POs**

4. Program Outcomes (POs)

PO1: Apply management theories and practices to solve business decision-making;

PO2: Demonstrate analytical and critical thinking abilities for data-based decision making;
PO3: Demonstrate leadership skills with innovation, creativity and futuristic perspective;
PO4: Integrate ethics, entrepreneurial and global mindset in decision-making for achieving
organizational goals;
PO5: Develop value-based practices for societal transformation and sustainable development

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 5. Mapping of COs with POs**

PO 1 PO 2 PO 3 PO 4 PO 5
CO1 1 1 1
CO2 1 2 1 1
CO3 1 1 1 1 1
CO4 1 1 1 1
1: low ; 2:Medium ; 3: High

6. Books and References

Year/
Book/Journal Internet
Sr. No. Author(s) Edition/ Publisher
Title Resources
Volume
Textbook
Operations 9TH
Stevenson,
1 Management EDITIO Pearson
William J.
N
Operations
Management: Pearson
2 Mahadevan B
Theory & Education
Practice
Reference Books
Operations Wiley
1 Russell/Taylor 7th ed,.
Management
Tata Mc
Operations and
Chase, Shankar Graw
2 supply Chain
and Jacobs Hill.
management

7.Assessment &Marks Distribution

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Assessment Description Weightage CO Mapping
Component
Assessment 1:  Description: Two Quizzes with 10% CO1
Quiz multiple choice questions.

(Pre and Post  Individual assessment.

midterm)  1st quiz Between 6th and 8th session and
2nd quiz between 12th to 14th session
 Pre/In/beyond class: In Class
 Feedback: Absolute score
Assessment 2:  Description Group Discussion (GD) of 10% CO3
Group 10 marks in each subject is compulsory.
Discussion The Group Discussions would be small
cases or news article related to the
subject. Session:3,8,13,15,17
 Feedback: Through rubrics
Description: 20% CO4
 The topics of the project will be
from the units they will be studying .
They will be preparing a project
report . and after completion of each
Assessment 3: unit ,a presentation will be
Team Project conducted according to the unit done
and Presentation in the class.The report should be
submitted at the day of the
Presentation

 Feedback: Through rubrics and

counselling as required.
Assessment 4:  Description: Short questions in written 20% CO 3
Mid-Term format covering the portion covered till
10 sessions.
 Individual Assessment: Written
 Feedback: Immediately post Mid Term.
Assessment 5:  Description: Conceptual and 40% CO4
application-based questions.

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 End-Term Exam  As per schedule of End Term
Examinations
 Feedback: Showing of assessed answer
sheets

8.CO mapping with Assessments

Assessments CO 1 CO 2 CO 3 CO4
Quiz 1
Group Discussion 1
1
Project Report and Presentation
Mid Term 1
End Term 1

9. Session Plan

Session
Sessio
Topic / Sub-topic Pedagogy Learning
n No.
outcomes

0 Brief about the course outline Class Room Discussion CO1

Unit - 1

1 Unit I : Product Design VideoLink1:

 Introduction to Introduction to Operations C01

operations Management
management
 Evolution and
scope of Class Discussion with Reading
operations 1:
management,
Operations Tour:Wegmans
servicing as a part
food Market
of Operations
management
 Manufacturing
trends in India

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 
OM’s future
challenges.
Unit-I :Product design Class Discussion
Case1: Tata Swach-An
innovation for need is an
 Concept of Product Life
innovation indeed.
Cycle (PLC)
 Technology Life Cycle Case is from the Book : CO1,C04
2 (TLC)
Operations and supply Chain
 Product Development management by Chase, Shankar .
Process and Jacobs; Tata Mc Graw Hill.
 Funnel Approach
 Product Platform (any edition of the book can be
 Modular Approach used for reference)

Unit-I :Product design Video link 2:

Product design and Development
 Target Costing process by Lumium
 Value Engineering
 Reverse Engineering
 Concurrent Engineering Group Discussion
 Mass Production v/s Case 1 : CO1,CO
3 Mass Customization. 3,CO4
Hazel
Case is from the Book

Group Discussion 1 Operations Management by

William.J.Stevenson,
Pg-37

UNIT-5

4 Unit V: Class Discussion with Reading CO1

2:
Introduction to Quality
control
Supply chain and network In the chips at Jays
analysis :

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 Meaning of quality,
product and process
quality

Unit-V:Introduction to Quality
Control,supply chain Network Class Discussion with Case
analysis 2:Hot Shots plastic company
 Meaning of quality
 Product and Process
Quality
CO1.C02,CO
5  Brief introduction to
Book: Operations and supply Chain 3
Statistical Quality
management by Chase, Shankar and
Control (SQC)
Jacobs; Tata Mc Graw Hill,Chapter
 control charts- X Bar
9A,pg412
chart

Group Presentation 1

Unit V:Introduction to Quality

Control,supply chain Network
analysis Video link 3:
6
 Control charts- X Bar Honda Statistical process control
chart

Unit V: Supply chain Network

analysis
Problem Solving
 Introduction to SCM
 Network diagram – (Caselets to be done manually
Activity on Arrow and Caselets using QM for CO1.CO
7 (AOA), Activity on windows.) 2,CO3
Node(AON)

Group presentation 2

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 Unit V: Supply chain Network
analysis
Problem Solving
 Critical Path Method
(Caselets to be done manually
 Types of Floats, CO1,CO
8 and Caselets using QM for
 ES, LS,EF, LF, Total windows.) 2,CO3
Completion time.

Unit V: Supply chain Network Problem Solving

analysis
(Caselets to be done manually
 Project scheduling - and Caselets using QM for
Analysis of project windows.) CO1,CO2,C
9
networks O3
 CPM (Critical Path
Method)
 Environment & Safety
considerations
UNIT-II

Unit II :Process design Reading 3:

Process strategy at CVS
Pharmacy
● Process Design: Design
(reading will be provided by the
of processes instructor)
● Concept CO1,CO2,C
10
O4
● determinants of process
characteristics in
operations- Flow,
volume & variety
● Types of processes &
operations systems,
11 Unit II :Process design Class Discussion with Case CO1,CO2,C
3:Zara O4
 Process-product matrix
 Process Design issues in Process & facility design and
improvement: A case study on the

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 services systems
 Product services matrix Lean Production Management of
Spanish Fashion Retailer.
(will be provided by the instructor)

Group Presentation 3

Group discussion On Case CO1,CO2,C

O4
An American Tragedy :How a
Unit II :Process design
good Company died
 Process-product matrix
William.J.Stevenson,Operations
 Process Design issues in
Management
services systems
 Product services matrix Pg-67
12

Group Discussion 2
Video link 4:
Methods of production

UNIT-III

13 Unit III: Class Discussion with Case4: CO1,CO2,C

O4
Plant layout and Location planning Relocation Of Tata Nano
Manufacturing Plant
 Plant layout: Implications
of Layout Chase, Shankar and
 Planning types of Layouts: Jacobs;Operations and supply
 Process layout Chain management by Tata Mc
 Product layout Graw Hill,page no:469
 Group Technology Layout

Group Discussion Case:

 Fixed position Layout
Innovative MCI unit Finds
culture shock in Colorado
Group Discussion 3

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 springs;
Operations Management by
William.J.Stevenson;
Pg -344

Unit III:
Plant layout and Location planning

 Performance Measures for

layout
design Reading 4:
CO1,CO2,C
14 Plant Location A safe hospital room of the O4
future
 Globalization of operations
 Factors affecting location
decisions,

Group Presentation 4

Unit III:
Plant layout and Location planning

 Qualitative and Quantitative Video link 5:

Location planning methods Ford assembly line CO1,CO2,C
15  Lean processing in O4
operations

16 Unit IV: Capacity Planning and Reading 5:

Inventory
Excess Capacity can be bad news
 Defining capacity
 measures of capacity
 Process mapping &
Capacity analysis
 Augmentation of capacity,

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 Group presentation 5

Unit IV: Capacity Planning and Caselets and problem solving

Inventory

 Decision Tree for capacity

Case for group Discussion
planning.
 Outsourcing of Hospital
Services
William.J.Stevenson;Operations
Group Discussion 4 Management;pg=215
CO1,CO2,C
17
Group discussion 5  Making Hotplates O3,CO4
William.J.Stevenson;Operations
Management;pg-323

Unit IV: Capacity Planning and

Inventory

 MRP – I
 MRP – II Class Discussion with Case 5 :
 ERP.
Brunswick Motors, Inc-
18 MRP;Page 720, Chase, Shankar CO1,CO2,C
and Jacobs;Operations and supply O3,CO4
Chain management by Tata Mc
Graw Hill,

Group Presentation 6

19 Unit IV: Capacity Planning and Readings6: CO1,CO2,C

Inventory O3,CO4

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  Types of inventory RFID tags,Page 553
 EOQ model and
inventory cost
 ABC analysis. Case for Group Discussion
Grill Rite
Group Discussion 6 William.J.Stevenson;Operations
Management;pg-598

CO1,CO2,C
20 Class Room Discussion
REVISION O3,CO4

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 9. Rubrics for Assessment Component

A. RUBRICS FOR PRESENTATION

Criteria Below Expectations Meets Expectations Exceeds Expectations

Coverage and The content covers The content covers more The content covers
quality of many aspects than half aspects of topic aprrox all aspects of
content affecting the topic chosen and misses on topic chosen with
(8 Marks) chosen but misses few others. the relevance integration to the
on few critical and quality of content is relevant marketing
factors. The good scenario.
relevance and The relevance and
quality of content quality of the content is
OK also very good
Structure and The presentation file The presentation file and The presentation file
flow of report and the process is the process is presented in and the process are
(4 Marks) not presented in a a logical manner. Student presented in a logical
logical manner. is able to express manner. The student is
Student exhibits effectively although on able to express
lacks of occasions exhibits lack of effectively with the use
communication and confidence and fails to of the right words for
struggles to express pick the right words to respective concepts
his thoughts express the content
effectively.
Presentation Critical analysis Little effort is made on Critical analysis and
8 Marks lacking. critical analysis. examples in the
practical context.

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 B. RUBRICS FOR Mid Term
Criteria Below Expectations Meets Expectations Exceeds Expectations
Conceptual Lacks clarity in Demonstrates some Demonstrates superior
Clarity understanding of clarity in concepts level of clarity in
And Analysis concepts asked. Is not asked and is able to concepts asked and
Max. 10 able to analyze and analyze and explain at student is able to
answer even half of least half of the analyze and explain
the questions asked questions and could most of them through
satisfactorily. relate them with contemporary
contemporary examples.
examples.
Confidence in Student exhibits lacks Student is able to Student expresses his
Communication of communication and express effectively thoughts with full
Max 05 struggles to express his although on occasions confidence and makes
thoughts effectively. exhibits lacks of use of right words. The
confidence and fails to communication is
pick the right words to perfect.
express the content
Quality of The student fails to On some occasion Student is able to cite
contemporary relate the concepts students cites some relevant examples and
content with current scenario relevant examples contemporary
Max 05 or companies and fails suited for the context information with his
to cite relevant or content. answers on most
examples. occasions reflecting his
awareness about
happening in corporate
world.

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 C .RUBRICS FOR END TERM
CRITERIA Below Expectations Meets Expectations Exceeds
Expectation
Quality or Fails to demonstrate Demonstrates a fair Demonstrates
Response to completeness, ability level of completeness, ability to
Questions to synthesize completeness, ability synthesize literature,
literature, to synthesize demonstrates
20 Marks demonstrates literature, knowledge of subject
knowledge of subject demonstrates area of study and
area of study and knowledge of subject expertise in the area
expertise in the area area of study and Demonstrates a
expertise in the area. sophisticated
understanding of what
information is needed.

Select and Use Has limited Selects and uses Selects and uses
Relevant knowledge on relevant concepts and relevant concepts and
Concepts and selecting and using frameworks. Requires frameworks. Needs no
Frameworks relevant concepts and minimal assistance in assistance in selecting
20 Marks frameworks. Requires choosing relevant relevant concepts and
extensive assistance concepts and frameworks.
in selecting relevant frameworks.
concepts and
frameworks.

Institute’s Policy Statements

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It is the responsibility of every student to be aware of the requirements for this course, and
understand the specific details included in this document. It is emphasized that this course
requires a significant commitment outside of formal class contact. The learning tasks in this
course may include classes (lectures or seminars), required readings, flipped-videos, preparation
of answers to set questions, exercises and problems using excel , and self-study. In addition,
students may be required to complete an assignment, test or examination.
OLT Creatrix:
LMS-Creatrix is used to host course resources for all courses. Students can download lecture,
additional reading materials, and tutorial notes to support class participation.
Late Submission
Assessment tasks submitted after the due date, without prior approval/arrangement, will be not
be accepted. Requests for extension of time must be made with the faculty member concerned
and based on Special Consideration guidelines.
Plagiarism:
Plagiarism is looked at as the presentation of the expressed thought or work of another person as
though it is one's own without properly acknowledging that person.
Cases of plagiarism will be dealt with according to Plagiarism Policy of the institute. It is
advisable that students should read student handbook for detailed guidelines. It is also advisable
that students must not allow other students to copy their work and must take care to safeguard
against this happening. In cases of copying, normally all students involved will be penalised
equally; an exception will be if the student can demonstrate the work is their own and they took
reasonable care to safeguard against copying.

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