SHDH 3107 MHS 21/22 S1 Course Outline (Class 101)

POLYU - Hong Kong Community College

SHDH3107 Management in Human Services
Subject Outline (Class 101)
Semester One 2021/22
__________________________________________________________________
Subject Leader & Lecturer
Dr. Wallace TSANG WH
Office: HHB 1631
Tel: 3746 0326 / 9205 8410
Email: wallace.tsang@cpce-polyu.edu.hk
Mail-box: HHB 16/F, 167
Walk-in Consultation Hours –
Every Monday (12:30-13:30); Every Tuesday (17:00-18:00);
Every Wednesday (12:00-13:00)
(Please leave students name, messages and phone number when lecturer is unavailable)

Objectives
This subject equips students with analytical skills necessary for understanding the
implications of societal contexts for human service management. It provides
students with a basic understanding of the functions, knowledge and skills of
management. It helps students to distinguish the characteristics of human
service organisations and their implications for human service management. It
trains students to become more sensitive to the changing environment and their
implications to human service organisations in Hong Kong.

Subject Intended Learning Outcomes

Upon completion of this subject, students will be able to:
1. Articulate the characteristics of human service organisations and their
implications to managing human services.
2. Describe the basic functions, knowledge and skills of management.
3. Apply the key managerial techniques and skills which are germane to their role
as human service providers.
4. Recognise the changing environment and their implications to human service
organisations in Hong Kong.
5. Identify the managerial issues involved in human services organisations.

Respective Scheme/Programme Intended Learning Outcomes

(1) For students taking this subject as a discipline-specific elective subject, please
refer to your scheme/programme document for the Scheme/Programme
Intended Learning Outcomes.
(2) For students of Associate in Applied Social Sciences (Social Policy and
Administration), this subject contributes to the respective Scheme/Programme
Intended Learning Outcomes in the following way:

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 SHDH 3107 MHS 21/22 S1 Course Outline (Class 101)

Intended Learning Outcomes* SHDH 3107

S-ILO-5 Perspectival Understanding of Human World R
Recognise the multiple aspects of human social life in context and the
significance of human values and attitude in the study of social sciences.
SPA-P-ILO-1 Understanding Social Policy I
Apply theories and concepts in Social Policy and Administration to explain
the context of social policy development and human service provision,
and the related process of policy advocacy.
SPA-P-ILO-2 Human Services in Context R
Recognise the relationship among social policy, human services and
human needs, as well as the relevance of moral values and issues related
to the prioritization and delivery of human services.
SPA-P-ILO-3 Management Principles and Skills R, A
Apply management principles and basic management techniques and
skills to discharge administrative duties in human services.
* Please refer to your scheme/programme document for the full version of the Outcome Statements.
I: The learning leading to the particular outcome is introduced in that subject
R: The learning leading to the particular outcome is reinforced in that subject
A: The learning leading to the particular outcome is assessed in that subject

Medium of Instruction - English, supplemented with Chinese (Cantonese)

Weekly Teaching Pattern

2 hours of lecture (Every Tuesday – 15:00- 16:55, UG05)
1 hour of tutorial
(Tutorial 101A: Every Monday 14:00-14:55, Room 326)
(Tutorial 101B: Every Monday 15:00-15:55, Room 326)
(Tutorial 101C: Every Monday 16:00-16:55, Room 326)

Tentative Teaching Schedule

Lecture Tutorial
Week/ Week/
Content Remarks Content Remarks
Date Date
Introduction & Subject Course
1 1
Characteristics of Outline
(7/9) (6/9)
Human Service Introduction
Organisations (HSOs)
2 Organisation- First Year 2 Characteristics of Briefing of
(14/9) Environment Relation Survey (13/9) Human Service Group
Project
- Lump Sum Grant; Organisations
3 Functions of 3 Lump Sum Grant Formation of
Group
(21/9) Management (20/9) projects
Overview of Functions of Worksheet 1
4 4 (Hand-in on
Management Management
(28/9) (27/9) 11/10)
Theories
5 Motivation 5 Management
(5/10) (4/10) Theories

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6 Supervision and 6 Motivation Worksheet 2

Appraisal (Hand-in on
(12/10) (11/10) 25/10)
7 Human Resources 7 Supervision and
(19/10) and Development (18/10) Appraisal
Budgeting & Human Resources
8 8
Financial Control, & Development
(26/10) (25/10)
Fundraising
9 Marketing Strategies 9 Group presentation
(2/11) (1/11) 1 (Motivation)
10 Leadership 10 Group presentation
(9/11) (8/11) 2 (Supervision)
11 Program 11 Group presentation
(16/11) Management (15/11) 3 (Appraisal)
12 Social Enterprise 12 Group presentation
(23/11) (22/11) 4 (Fundraising)
13 Conclusion 13 Group presentation
(30/11) (29/11) 5 (Marketing)
Examination Revision
(7/12) (Supplementary
lesson)

Assessment Weighting
Continuous
Assessment: 50%
Examination: 50%
100%

To pass this subject, students are required to obtain Grade D or above in both
the Continuous Assessment and Examination.

Assessment Methods for Continuous Assessment

Continuous Percentage Brief Description
Assessment
Individual 20% (Individual) Students are required to complete
Assignment (1) - 2 worksheets in tutorial classes.
Class exercises All worksheets should be
submitted within a specified
deadline.
Individual 40% (Individual) Students are required to hand in a
Assignment (2) - term paper (1,800-2,000 words in
Term Paper English), based on some selected
topics.
Hand in the term paper (soft
copy) to the lecturer on or before

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 SHDH 3107 MHS 21/22 S1 Course Outline (Class 101)

10th December 2021, 23:55.

Project Project 40% (Group) 5-6 Students are grouped
together, and 5 project groups
are formed in each tutorial class.

Each project group should carry

out a study for one selected topic.

Students are required to present

with regard of their observation,
findings, recommendations(45
mins)
100%

Attendance and other rules/regulations

Students are required to have attained at least 70% of attendance in each of
the subjects they study; otherwise they may be disallowed to sit for the subject
examination, downgraded or awarded failure grades for unsatisfactory
attendance.
Regular and punctual attendance at lectures and tutorials is important. If
students are late for more than 15 minutes for a tutorial or 30 minutes for a
lecture, they will be regarded as absent for that particular tutorial or lecture.
Students who are often absent or late for class will be given a written warning by
their lecturers or tutors. In case of illness, the original doctor’s certificate is
required.
Students must only attend the subject classes in which they are registered.
They will have their names listed on the finalised class registers after the
add/drop period only if they are officially registered in that particular subject
class. Attending classes in which students have not been officially registered is
not allowed.

Lecture/Tutorial Notes and Assignments

Students are required to download lecture/tutorial notes, readings and
assignments from the e-Learning platform (moodle).

Text and References

Major references:
1. Ahmed, S. (2013). Effective non-profit management: Context, concepts,
and competencies. CRC Press.
2. Brody, R. (2014). Effectively managing and leading human service
organizations. SAGE. (download from moodle)
3. Gareth, R. J., & Jennifer, M. G. (2014). Contemporary management.
McGraw-Hill. (download from moodle)
4. Hughes, M., & Wearing, M. (2013). Organisations and management in
social work. SAGE.

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5. Kettner, P.M. (2013). Excellence in human service organization

management. Pearson. (download from moodle)
6. Lewis, J.A. (2013). Management of human service programs.Brooks.
7. Patti, R. J. (2009). The Handbook of human services management. Sage.
(download from moodle)
8. Robbins, S.P., DeCenzo, D.A., & Coulter, M. (2013). Fundamentals of
management: Essential concepts and applications. Pearson.

References:
1. Brown, W.A. (2015). Strategic management in nonprofit organizations. Jones
& Bartlett Learning.
2. Chan, A.W., Mak, W.M., & Bannister, B.J. (2002). Managing human resources in
Hong Kong. Sweet & Maxwell Asia.
3. Doherty, B., Foster, G., Mason, C., Meehan, J., Meehan, K., Rotheroe, N., &
Royce, M. (2009). Management for social enterprise. SAGE.
4. Finkler, S.A. (2013). Financial management for public, health, and not-for-
profit organizations. Pearson Education.
5. Glynn, W.J., & Barnes, J.G. (1995). Understanding services management:
Integrating marketing, organisational behaviour, operations, and human
resource management. Wiley.
6. Hafford-Letchfield, T., Lambley, S., Spolander, G., & Cocker, C. (2014).
Inclusive leadership in social work and social care. Policy Press.
7. Lawler, J., & Bilson, A. (2010). Social work management and leadership:
Managing complexity with creativity. Routledge.
8. Leslie, W.R., Lloyd, L.B., & Nabil, A.I. (2013). Management: Skills and
application. McGraw-Hill.
9. Mondy, R.W., & Mondy, J.B. (2014). Human resource management. Boston: Pearson.
10. Pecora, P.J., Cherin, D.A., & Bruce, E.J. (2010). Strategic supervision a brief
guide for managing social service organizations. SAGE.
11. Ridley-Duff, R., & Bull, M. (2011). Understanding social enterprise: Theory &
practice. SAGE.
12. Schram, B. (1997). Creating small scale social programs: Planning,
implementation, and evaluation. SAGE.
13. 官有垣、陳錦棠、陸宛蘋、王仕圖編著 (2012)。社會企業：臺灣與香港的比較。巨
流圖書有限公司。
14. 梁偉康(2012) 。成效管理 : 非營利社會服務組織全面實踐策略。非營利組織卓越管
理有限公司。
15. 梁慧雯、施怡廷(譯)(1997)。社會服務機構組織與管理：全面品質管理的理論與實
務。揚智文化事業股份有限公司。
16. 莊明蓮、陳洪濤、梁偉康 (1997)。社會服務機構質素標準的製訂和監察機制之建
立。鷹聯管理叢書。

Useful Websites:
Social Welfare Department (http://www.swd.gov.hk)

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Social Enterprise (http://www.social-enterprises.gov.hk/)

Social Enterprise Summit (http://ses.org.hk/zh)
HKCSS - HSBC Social Enterprise Business Centre
(http://www.socialenterprise.org.hk)
NGO Management (http://www.swd.gov.hk/en/index/site_ngo/)
Lump Sum Grant
(http://www.swd.gov.hk/en/index/site_ngo/page_subventions/)
Hong Kong Council of Social Service (http://www.hkcss.org.hk/c/default.asp)

Plagiarism
You are strongly advised to pay attention to the rules and guidance notes
regarding plagiarism, how sources should be referred to, and bibliography
referencing as stipulated in the Student Handbook.
The College may take disciplinary actions against students when there is
evidence of collusion between individuals. The work of others which is included
in the assignment must be attributed to its source (a full bibliography and a list of
references must be submitted). Failure to observe such requirements may lead
to serious consequences for your study in this subject and your registration at the
College. Please refer to the Section “Penalties for Offences” in the Student
Handbook for details.

You are also strongly advised to review the hot tips about plagiarism and how to
avoid it with reference to the following document:
https://www.polyu.edu.hk/ogur/docdrive/Academic_Integrity/Plagiarism_Booklet.pdf.

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