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Chapter - 1 Operational Mangment
Chapter - 1 Operational Mangment
Operations Management
William J. Stevenson
8th edition
1-2 Introduction to Operations Management
CHAPTER
1
Introduction to
Operations Management
McGraw-Hill/Irwin
1-3 Introduction to Operations Management
Operations Management
Figure 1.1
Organization
Operations Interfaces
Industrial
Engineering
Maintenance
Distribution
Purchasing Public
Operations Relations
Legal
Personnel
Accounting MIS
1-5 Introduction to Operations Management
operations function
Value-Added
Figure 1.2
The difference between the cost of inputs
and the value or price of outputs.
Value added
Inputs
Transformation/ Outputs
Land
Conversion Goods
Labor
process Services
Capital
Feedback
Control
Feedback Feedback
1-7 Introduction to Operations Management
Goods-service Continuum
Figure 1.3
Food Processor
Table 1.2
Hospital Process
Table 1.2
A process consists of one or more actions that transform inputs into outputs.
1. Upper-management processes.
These govern the operation of the entire organization. Examples include organizational
governance and organizational strategy.
2. Operational processes. These are the core processes that make up the value
stream.
Examples include purchasing, production and/or service, marketing, and sales.
Scheduling
Managing inventories
Assuring quality
Motivating employees
And more . . .
1-13 Introduction to Operations Management
Planning Organizing
– Capacity – Degree of centralization
– Location – Process selection
– Products & services Staffing
– Make or buy – Hiring/laying off
– Layout – Use of Overtime
– Projects Directing
– Scheduling – Incentive plans
Controlling/Improving – Issuance of work orders
– Inventory – Job assignments
– Quality
– Costs
– Productivity
1-14 Introduction to Operations Management
What
What resources/what amounts
When
Needed/scheduled/ordered
Where
Work to be done
How
Designed
Who
To do the work
1-15 Introduction to Operations Management
Trends in Business
Major trends
The Internet, e-commerce, e-business
Management technology
Globalization
Agility