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Welcome!

Continuous Improvement

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Six Sigma
Introduction to Week Two
Module One

Continuous Improvement

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Welcome and Introductions

 Please pick up your name tag.


 Sign-in sheet:
Please sign-in and provide the following information:
– Your Six Sigma Project title

 Introductions:
– Name
– Location
– Past Position
Will you become a Black Belt? Green Belt?
– What do you expect to get out of Six Sigma training?

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Some Details…

 Timing: 8:30 – 17:30 o´clock

Do NOT schedule meetings during training


 Breaks: Approximately one 7 minute break each hour
 Cell phones
& Pagers: Off or silent mode
 Restrooms: Located ….
 Lunch: 12:15 - 12:45
 Class decides what should be done if you are late.
 Parking lot: List to hold topics to be answered later
 Laptops: CLOSED! – unless needed for exercises.
 Morning: Lessons Learned

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Using Your Workbook

 Your workbook is designed to guide you through this course,


and through your Six Sigma project.
 It contains:
– “How-to” guidelines and other job-aids.
– Places to write down your responses to discussion questions.
– Places to work out all exercises.

Your workbook is your solution and reference book!

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Activity Icons

Think! Instructor Discuss


poses question exercise with
to class. your tablemates.

Complete the
Think! Answer
exercise in
the question in
teams assigned
your workbook.
by the instructor.

Go to your
Use Minitab® to
workbook to
complete the
complete an
activity.
exercise.

Use the flipchart Teams pick a


volunteer to
to assist with present activity
the exercise. findings.

The Instructor
Complete the will lead you
activity within through a
the allotted time. review of the
activity.
Superior Essex, Jan 2014 6 W2-1 Intro to Week Two.ppt
Black Belt/ Green Belt Training at Essex
Week One Week Two
5 Self-taught Modules Measure Phase
 1. Six Sigma Overview 1. Introduction
 2. Recognizing Improvement Opportunities 2. Clarify the Process/Product & Customer CTs
 3. Defining Opportunities in Sigma TRAC 3. Characterize the Defect
 4. Meet Minitab® 4. Determine Measure of Intended Function
 5. Data Collection and Analysis 5. Validate the Measurement System
6. Evaluate Process Behavior
7. Evaluate Process Capability
PROJECT
8. Identify Potential Xs MANAGEMENT

Week Three Week Four


Analyze Phase Improve and Control Phases
1. Introduction 1. Introduction
2. Estimation & CI 2. Determine Counteractions
3. Hypothesis Testing 3. Polynomial and Multiple Regression
4. Correlation and SLR 4. Fractional Factorial Designs
5. ANOVA 5. Robust Design (Static)
6. Basic DOE 6. Control Phase
LEADERSHIP VSM
7. Full Factorial Designs 7. Error-proofing
8. Verifying Xs Project Presentations 8. Summary Project Presentations

Week Five: Review Projects through Improve Phase


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Introduction to Week Two: Contents

Part One: What is Six Sigma?

Part Two: The Power of a Good Measure

Part Three: People and Six Sigma

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Six Sigma Roadmap - Process Mapping

Part One

What is Six Sigma?

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Workbook: Exercise 1.1

What is Six Sigma?


Exercise 1.1: What is Six Sigma?

Allotted Time
10 MINUTES

ASSIGNMENT:
ASSIGNMENT:
1.
1. Brainstorm:
Brainstorm: What
What is
is Six
Six Sigma?
Sigma?
List
List many
many ideas,
ideas, descriptions.
descriptions.
2.
2. Create
Create aa statement:
statement: Six
Six Sigma
Sigma IS…
IS…
3.
3. Create
Create aa second
second statement:
statement: Six
Six
Sigma
Sigma IS
IS NOT…
NOT…

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Process

 All work is a process.


 A product (or service) is the output of a process.
 All processes can be improved.
 Therefore, all products (and services) can be improved.

Who decides if the product


or service is good?

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The Customer Decides!

 Only the customer decides if the


product or service is good!
 Customers are people who
receive or use the product or
service that result from processes.
 The customer’s evaluation of the
product or service is the only one
that matters.

What kind of improvements does


Six Sigma seek to make for the customer?

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Breakthrough Improvements!

DfSS D-MAIC
EXISTING PRODUCTS AND
NEW PRODUCTS AND PROCESSES
PROCESSES
Release product/process designs that: Improve processes to improve the
 Are highly robust against output (the products).
changing user and  Determine factor settings that
manufacturing conditions. minimize variation
 Are highly reliable and durable.  Discover and counteract
 And, are low cost cause(s).

“The way we engineer” Off-line projects

Six Sigma is … making breakthrough improvements


to processes to efficiently provide customers with
products and services they want and need.
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Breakthrough Improvements!

DfSS D-MAIC
EXISTING PRODUCTS AND
NEW PRODUCTS AND PROCESSES
PROCESSES
Release product/process designs that: Improve processes to improve the
 Are highly robust against output (the products).
changing user and  Determine factor settings that
manufacturing conditions. minimize variation
 Are highly reliable and durable.  Discover and counteract
 And, are low cost cause(s).

“The way we engineer” Off-line projects

This course

Six Sigma is … making breakthrough improvements


to processes to efficiently provide customers with
products and services they want and need.
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Lean and Six Sigma - Working Together

EXTERNAL
EXTERNAL
CUSTOMERS
CUSTOMERS
 OEM
OEM
“FUTURE STATE”  End
End Users
Users
of the Plant  Other
Other Plants
Plants

LEAN MANUFACTURING SIX SIGMA


Optimize Process Flow Optimize Process Function
Function
• Build at pace of customer 1. To meet external customer CTQs
• Establish pull system
• Level production 2. To enable optimal Process Flow
• Solve Problems (QPS, 8D, KT)  Remove bottlenecks
• Always advance the “Future State”  Minimize safety stock

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Process: Make Seat Tracks

 What happens when our process makes tracks that are loose?
 Does this impact our ability to become LEAN?

BOLT
STAMPING PAINT ASSEMBLY
HARDENING

OUTPUT:
Problem with Thread Didn’t torque Loose Tracks
bolt dimension not down
10
hardness?
Histogram of Hardness
right? properly?
8 Histogram of Dimension

10
Frequency

8
4
Frequency

6
2

4
0

ION
60 64 68 72
Hardness

LSL
2

IAT
VAR
0
5.90 5.95 6.00 6.05 6.10
Dimension

LSL USL

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Process: Make Seat Tracks –
Breakthrough Improvement!
 High first-time capability.
 No scrap. No rework. Process can be LEAN... Reduced
in-process inventory, reduced material usage (MU), less time.
 Happy customers!

BOLT
STAMPING PAINT ASSEMBLY
HARDENING

OUTPUT:
High High Tracks that
High capability
capability on on thread capability on slide smoothly!
bolt hardness dimension torque
Histogram of Hardness
25

Histogram of Dimension
25
20

20
15
Frequency

15
Frequency

ED
10
10

U C
RED ATION
5 5

0 0
5.92 5.96 6.00 6.04
64.5 66.0 67.5 69.0 70.5 72.0 73.5 75.0
Dimension
Hardness

LSL I
LSL USL VAR
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Reducing Variation Improves
Quality and Enables Lean!

3 Sigma Process
As variation
decreases,
4 Sigma Process
quality and efficiency
improve!
6 Sigma Process

LSL USL

6 5 4 3 2 1 1
2 3 SIGMA
SIX 4 5PROCESS
6

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Six Sigma Breakthrough Strategy

Recognize Opportunity for Improvement

Define
Characterize
Characterize
Existing
Existing Process
Process
Measure
Measure

Analyze
Analyze

Improve
Improve Optimize
Optimize the
the
Process!
Process!

Control
Control

Integrate into
Daily Work

Superior Essex, Jan 2014 20 W2-1 Intro to Week Two.ppt


Find the Critical x’s

Y = f(x)
Golf Score •Position of hands
•Feet position
•Elbow position
•Lateral plane
•Club length
A person cannot improve
•Weight shift
his/her golf game by
focusing on the score (Y).

The golf score, and business results, are


improved by identifying and controlling the
key process input variables (Xs).
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Six Sigma Roadmap - Process Mapping

Part Two

The Power of a Good Measure

Superior Essex, Jan 2014 22 W2-1 Intro to Week Two.ppt


What to Measure? Types of Metrics

EFFICIENCY EFFECTIVENESS
The resources consumed Process outputs meeting
to do the work. or exceeding the needs of
customers.
Achieved through focusing
inside Achieved by improving what
the process. comes out
of the process.
Suppliers

Process Steps Output Customer


Input (users)
needs and
expectations

EFFICIENCY EFFECTIVENESS

Examples of efficiency metrics: cycle time, cost, amount of rework.

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Two Examples of Process Output:
What to Measure?

Team 1: PROCESS
Process: OUTPUT
Form Headliner Formed headliner

Defect: creases

Team 2: PROCESS
Process: OUTPUT
Vac Wrap Formed and
(Form and bond bonded floor
consoles) consoles

Defect: delaminations

What should each team measure?


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What if Teams Measured the Defect
(Business Y)?
PROCESS BUSINESS Y (Measure)

Form Headliner
% Defective
(% creased headliners)

Vac Wrap Scrap $$


(floor console) (due to lack of adhesion)

 Can defectives be eliminated by looking at % Defective data?


 Can scrap be eliminated by just looking at Scrap Cost data?

NO!
“To get quality, don’t measure quality!”
Dr. Genichi Taguchi
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The Importance of a Good Process Y

A PROCESS Y:
 Is a variable measure of what the process is intended to do.
 It measures the positive, not the negative.
 It measures each cycle of the process.

Reducing
variation in the
Process Y is
HOW we
eliminate
defects!

In many Six Sigma projects, breakthrough was


enabled by finding a good “Process Y”.

Superior Essex, Jan 2014 26 W2-1 Intro to Week Two.ppt


D-MAIC Storyboard
Form Headliner - Reduce Creases
Introduction & Objective
DEFINE
DEFINE&&MEASURE:
MEASURE: Objective,
Objective,Metrics
Metrics

Inputs Process Outputs


Board Form Press Formed Headliner
Fabric Formed Headliner Creases
Metrics:
• YC = PPM / month
Cellular structure • YB1 = Scrap dollars per month
in foam collapses • YB2 = Containment /
under pressure. Rework Costs per
Month
• YP = Longitudinal Ref. Line
Length (mm)

Team will not


measure the
Creases appear on all parts to some defect.
extent. All could be reworked.

Superior Essex, Jan 2014 27 W2-1 Intro to Week Two.ppt


Introduction & Objective
DEFINE
DEFINE&&MEASURE:
MEASURE: Objective,
Objective,Metrics
Metrics

Baseline
BaselinePPM
PPM == 1,000,000
1,000,000
Process Capability of Longitudinal Ref. Line Length
Calculations Based on Weibull Distribution Model

LSL
P rocess D ata O v erall C apability
LSL 105 Pp *
Target * PPL -1.25
USL * PPU *
Sample M ean 100.173 P pk -1.25
Sample N 75
Exp. O v erall P erformance
Shape 163.376
P P M < LSL 1000000.00
Scale 100.528
P P M > U SL *
O bserv ed P erformance P P M Total 1000000.00
P P M < LSL 1000000.00
P P M > U SL *
P P M Total 1000000.00

98 99 100 101 102 103 104 105


Simple
Cardboard
Gage

100 mm Line
Before

 Understanding the physics:


Wrinkles occur due to unequal Length after forming
lateral and longitudinal tension. determines strain
 The team drew a reference line, and
measured its length after forming.

Superior Essex, Jan 2014 28 W2-1 Intro to Week Two.ppt


Approach
ANALYZE
ANALYZE&&IMPROVE:
IMPROVE: Critical
CriticalXs,
Xs, Optimal
OptimalLevels/Counteractions
Levels/Counteractions

POTENTIAL
POTENTIALXS: XS:
X1
X1––Pin
Pinchain
chainwidth
width
X2
X2––Form
Formheight
height
X3
X3––Pin
Pinchain
chainwidth
widthand
andform
formheight
height
X4
X4––Composite
Compositeforeshortening
foreshortening
X5
X5––Fabric
Fabricfoam
foamdensity
density
X6
X6––Fabric
Fabricfoam
foamIFD
IFD
X7
X7––Fabric
Fabricfoam
foamairflow
airflow

VERIFIED
VERIFIEDXS:
XS:
X3
X3––Pin
Pinchain
chainwidth
widthand
andform
formheight
height
X4
X4––Composite
Compositeforeshortening
foreshortening

Both X3 and X4 are tension related which led to the Counteraction.


Superior Essex, Jan 2014 29 W2-1 Intro to Week Two.ppt
Approach (continued)
(continued)
ANALYZE
ANALYZE&&IMPROVE:
IMPROVE: Critical
CriticalXs,
Xs, Optimal
OptimalLevels/Counteractions
Levels/Counteractions

BEST
BESTCOUNTERACTION:
COUNTERACTION:
X4
X4 Counteraction
Counteraction
Composite
Compositeforeshortening
foreshortening Add
Addclaw
clawplates
platestototool
tool

NOTE: Claw plates are


positively located and
pinned in place on the
tool by means of 3
bolts on each side

Fabric Claws

Superior Essex, Jan 2014 30 W2-1 Intro to Week Two.ppt


Results
“Before
“Before && After”
After”Graph
Graph

Boxplot of Longitudinal Ref. Line Length, Before and After


112

110

108
BEFORE:
106
No Stretch
Data

104
9% Stretch AFTER: Equalized lateral
102
and longitudinal tension
100

Before After

Xbar-R Chart of Longitudinal Ref. Line Length, Before and After


Before A fter
U C L=110.97
110.0 _
_

Pull Creases Out X=108.89


Sample M ean

107.5
LC L=106.81
105.0

102.5

100.0

1 6 11 16 21 26 31 36 41 46
Sample

Before A fter
6.0
U C L=5.232
4.5
Sample Range

3.0
_
R=2.032
1.5

0.0 LC L=0
1 6 11 16 21 26 31 36 41 46
Sample

Superior Essex, Jan 2014 31 W2-1 Intro to Week Two.ppt


Results (continued)
(continued)
“Before
“Before && After”
After”Graph
Graph

Process Capability of Longitudinal Ref. Line Length (After)


Calculations Based on Weibull Distribution Model

LSL
P rocess D ata O v erall C apability
LS L 105.00000 Pp *
Target * PPL 1.88
USL * PPU *
S ample M ean 108.89000 P pk 1.88
S ample N 75
Exp. O v erall P erformance
S hape 1.79709
P P M  < LS L 0
S cale 2.48721
P P M  > U S L *
Threshold 106.67263
P P M  Total 0
O bserv ed P erformance
P P M  < LS L 0
P P M  > U S L *
P P M  Total 0

104 106 108 110 112

PPM
PPM== 00

Superior Essex, Jan 2014 32 W2-1 Intro to Week Two.ppt


Conclusions & Recommendations
CONTROL
CONTROL:: Maintaining
Maintaining&&Leveraging
Leveraging the
theGain
Gain

 The need to equalize the lateral and longitudinal


tension on the composite at the time the composite
is formed is critical for the elimination of creases.
 For this localized defect, fabric claws provided the
ideal amount of tension on the fabric while not
stretching the substrate to the breaking point.

Best
Best Practice
Practice Nominated to Affinity Team:

 The use of fabric claws.


 The measurement system to determine the
amount of strain being placed on a material.

Superior Essex, Jan 2014 33 W2-1 Intro to Week Two.ppt


D-MAIC Storyboard
Vac-Wrap Floor Console – Eliminate Delaminations
Introduction & Objective
DEFINE
DEFINE&&MEASURE:
MEASURE: Objective,
Objective,Metrics
Metrics

Inputs Process Outputs

• Vinyl Sheets • Floor Console


Vac-Wrap
• Molded Substrates Form and Bond Sidewall
Vinyl to Substrate
• Adhesive Metrics:
• YB = Adhesion IPPM
• YP = Peel Strength (lbs)
(see Ideal Function)

Superior Essex, Jan 2014 34 W2-1 Intro to Week Two.ppt


Introduction & Objective
DEFINE
DEFINE&&MEASURE:
MEASURE: Objective,
Objective,Metrics
Metrics

Objective (YB): To completely eliminate the This team used an


scrap & rework due to lack of adhesion. “advanced” variation
reduction strategy!
Objective (YP): Maximize the S/N Ratio.
That is, drive variability out of the
transformation of Heat to Peel
Strength.
a te
b str
Su
to
d
me
STRENGTH
System fo
r
Y: PEEL

on
Ideal Function sC
Stay
l
ny
Vi

Input Signal: HEAT

Energy (or power) that is transformed into intended output


S/N =
Energy (or power) that is transformed into unintended output

Superior Essex, Jan 2014 35 W2-1 Intro to Week Two.ppt


Approach
ANALYZE
ANALYZE&&IMPROVE:
IMPROVE: Critical
CriticalXs,
Xs, Optimal
OptimalLevels/Counteractions
Levels/Counteractions

The glue bonds


P-Diagram: Vac-Wrap the vinyl to the
plastic. The
Noise
Noise Factors:
Factors: better the bond,
•• Glue
Glue Thickness
Thickness the higher the
•• Ambient
Ambient Temp.
Temp. strength.
•• Ambient
Ambient Humidity
Humidity

Input
Input Signal,
Signal, M:
M: Vac-Wrap
Vac-Wrap Response,
Response, Y:
Y:
Heat
Heat Process
Process Peel
Peel Strength
Strength

Control
Control Factors:
Factors: Potential
•• Top
Top HeatHeat % Color
•• 11stst Vac %
Vac %
% •
• Bubble On Delay
Xs
•• Bubble
Bubble On On Time
Time • Cool Time
•• Cool Time Delay
Cool Time Delay • Bubble Pool Speed
•• Bottom
Bottom Platen
Platen Delay
Delay • 1st Vac Time
•• Bottom Heat
Bottom Heat % % • H2O Jet Stream
•• 22nd
nd Vac Time
Vac Time

A Robust Engineering DOE was conducted.


 An L16 Orthogonal Array was used for the control factors.
 Variation in “glue thickness” was used as noise.

Superior Essex, Jan 2014 36 W2-1 Intro to Week Two.ppt


Approach (continued)
(continued)
ANALYZE
ANALYZE&&IMPROVE:
IMPROVE: Critical
CriticalXs,
Xs, Optimal
OptimalLevels/Counteractions
Levels/Counteractions

Many
Control Factor Effects and Best Levels: Strong Xs
Main Effects Plot for S/N Ratios
Top heat % Btm heat % Bub on del Bub on time Btm plat del Bub pull spd Color 1st vac % 1st vac time 2nd vac time

-35.0
S /N R at io

-36.5

-38.0

-39.5

-41.0

1 6 9 3 11
5 8 2 13 7
Cool time de Cool time Btm dist.

-35.0
Simultaneously setting all control factors
at their levels corresponding to least
S /N R a ti o

-36.5

-38.0 variation (best energy transformation)


-39.5 provides an accumulative gain in
-41.0 Variability Reduction!
4 10 12

= Best Level

Superior Essex, Jan 2014 37 W2-1 Intro to Week Two.ppt


Results
“Before
“Before && After”
After”Graph
Graph

The Improvement:

Avg.Peel strength before =3.2 lbs. Avg. Peel strength after =6.14 lbs.
Standard deviation before = 1.2 Standard deviation after = 0.8

The Business Y: Adhesion IPPM GMX 310 Vac-Wrap


12000
Customer
Adhesion IPPM

Customer Project
10000
Sort
Sort
8000 Implementation
6000
Date
4000
2000
0
Zero Defects
01

01
1

2
1

2
02

02

2
/0

/0

/0
/0

/0

/0

/0

/0

/0
/0
/

7/

easily held from


5/

9/
20
29

30

1
/8

26

16

20

22

13
11
/1

6/
1/

3/
12
/

5/
9/

3/
2/

6/

7/
1/

4/
10

11

2002 to end of
program!

Superior Essex, Jan 2014 38 W2-1 Intro to Week Two.ppt


Results (continued)
(continued)
“Before
“Before && After”
After”Graph
Graph

Benefit of Reduced Variation:


Wider Operating Window
Before the Optimization: To make good parts, operators needed to hold
trigger temp. within +/- 5 degrees.
After the Optimization: Operating window has widened. Now the operator
has a 30 degree window in which adequate pull strength can be maintained:

Adequate
pull-strength
8 Wide
Wide operating
operating
7
6 window
window enables
enables
Pull Strength (lbs.)

5
4 Wide temperature
zero
zero defects
defects to
to
3
2
window easily
easily continue
continue
1
0
over
over time.
time.
250 260 270 280 290 300
Temperature Deg. F

Superior Essex, Jan 2014 39 W2-1 Intro to Week Two.ppt


Conclusions & Recommendations
CONTROL
CONTROL::Maintaining
Maintaining &&Leveraging
Leveragingthe
theGain
Gain

Maintain the Vac-Wrap process at the optimal settings


determined through the DOE. This optimal combination of
settings produces:
 Higher avg. peel strength, with less variation; Good
adhesion (zero IPPM).
 Complete elimination of customer sort, scrap, rework
 Assurance that we would not miss shipments and shut
down customer

Superior Essex, Jan 2014 40 W2-1 Intro to Week Two.ppt


The Process Y

 What strategy did each team use to eliminate the defects?


 What “Process Y” did they measure?
Length
Length of
of
Team 1: PROCESS OUTPUT reference
reference line
line
Form Headliner Formed headliner

Defect: Creases
Heat
Heat (Input
(Input
Team 2: PROCESS OUTPUT energy)
energy) to
to “Peel
“Peel
Vac Wrap Formed Consoles Strength”
Strength”

Defect: Delaminations

Reducing variation in the Process Y is a


powerful strategy for eliminating defects.
Superior Essex, Jan 2014 41 W2-1 Intro to Week Two.ppt
Impact of Improved Process Y

Improve the $100

AFTER
$95

Process Y
$90

$85

$80

$75

$70

$65

$60

… to improve
BEFORE
$55

$50

the Customer $45

$40

or Business Y

Jul-01

Jul-02
Jul-00

Jan-01

Feb-02

Jun-02
Jan-00

Feb-00

Jun-00

Feb-01

Jun-01

Jan-02
Oct-00
Oct-99

Nov-99

Oct-01
Dec-99

Mar-00

Nov-00

Mar-01

Sep-01

Nov-01

Dec-01

Mar-02
Sep-00

Dec-00

Sep-02
Apr-00

Apr-01

Apr-02
May-00

May-01

May-02
Aug-00

Aug-01

Aug-02
Six Sigma is all about …
 Establishing a baseline,
 Conducting improvement projects, and then
 Measuring the new performance level to see
the impact.

Superior Essex, Jan 2014 42 W2-1 Intro to Week Two.ppt


Six Sigma Roadmap - Process Mapping

Part Three

People and Six Sigma

Superior Essex, Jan 2014 43 W2-1 Intro to Week Two.ppt


People: Six Sigma Roles by Phase

Business
Business
Leaders
Leaders and
and
Recognize
Recognize All
All Employees
Employees
The Master
Process
Process Owner,
Owner,
Define
Define MBB,
MBB, Black Belt
Black Belt or
or Black Belt
Green
Green Belt
Belt coaches
Measure
Measure throughout
Black
Black Belt
Belt or
or Green
Green all D-MAIC
Belt,
Belt, Process
Process Owner
Owner
Analyze
Analyze and
and Team
Team phases.

Improve
Improve Process
Process Owner
Owner
and
and Team
Team
Control
Control

Integrate into
Daily Work

Superior Essex, Jan 2014 44 W2-1 Intro to Week Two.ppt


People: Working Together

THE PROCESS THE BLACK BELT OR


OWNER: GREEN BELT:
Leads the team day to day, and
Owns the project and
pulls in the Process Owner as
takes the lead in pulling
needed to assure the project
people together to make
moves forward in a high quality,
the project work.
timely manner.

Superior Essex, Jan 2014 45 W2-1 Intro to Week Two.ppt


Matching: Six Sigma Roles and
Responsibilities
Allotted Time: 2 MINUTES

PERSON
ROLE RESPONSIBLE

1) Coaches and educates leaders, a) Black Belt/ Green Belt


BBs and GBs
2) Provides process/ product b) Process Owner
expertise
c) Master Black Belt
3) Owns the Six Sigma project
d) Controller
4) Leads team through MAIC
5) Determines cost impact e) Team Member
6) Overcomes obstacles/ assures f) Business Leaders
SS execution within group
7) Most responsible for identifying g) Champion
improvement opportunities

Superior Essex, Jan 2014 46 W2-1 Intro to Week Two.ppt


Workbook: Exercise 1.2

Six Sigma Storyboard


Exercise 1.2: Six Sigma Storyboard

Allotted Time
15 MINUTES

ASSIGNMENT:
ASSIGNMENT:
Review
Review the
the storyboard
storyboard steps
steps and
and the
the
sequential
sequential questions.
questions.
1.
1. Which
Which steps/questions
steps/questions dodo you
you think
think
may
may pose
pose the
the greatest
greatest challenge?
challenge?
2.
2. Which
Which steps/questions
steps/questions dodo you
you think
think
are
are most
most critical
critical to
to reducing
reducing variation?
variation?

Superior Essex, Jan 2014 48 W2-1 Intro to Week Two.ppt


Define
Define
1 Identify what’s important to the customer. Define project scope.

Measure
Measure
2 Determine what to measure (Y) and validate the measurement system.

3 Quantify current performance and estimate improvement target.

Analyze
Analyze
4 Identify causes (Xs) of variation and defects.

5 Provide statistical evidence that causes are real.

Improve
Improve
6 Determine solutions (ways to counteract causes) including operating
levels and tolerances.
7 Install solutions and provide statistical evidence that the solutions work.

Control
Control
8 Put controls in place to maintain improvement over time.

9 Provide statistical evidence that the improvement is sustained.


This Week’s Topic: The Measure Phase

 The purpose of Measure Phase is to baseline the process


performance.
 Measure Phase activities include:

Create
Create IPO
IPO (Input-Process-Output
(Input-Process-Output diagram)
diagram)
Quantify
Quantify Customer
Customer Y/ Y/ Business
Business Y Y (measure
(measure of
of the
the defect)
defect)
Determine
Determine Process
Process Y Y (measure
(measure ofof intended
intended function)
function)
Conduct
Conduct Gage
Gage R&R
R&R
Collect
Collect Initial
Initial data
data
Counteract
Counteract special
special cause
cause (if
(if needed)
needed)
Collect
Collect new
new data
data after
after special
special cause
cause removed
removed (if(if needed)
needed)
Set
Set Improvement
Improvement Target
Target

Output from Measure Phase:


Quantified performance for each Y, and improvement targets.
Superior Essex, Jan 2014 50 W2-1 Intro to Week Two.ppt

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