Welcome!

Continuous Improvement

Superior Essex, Jan 2014 W2-1 Intro to Week Two.ppt 1

 Six Sigma
Introduction to Week Two
Module One

Continuous Improvement

Superior Essex, Jan 2014 W2-1 Intro to Week Two.ppt 2

 Introduction to Week Two: Contents

Part One: What is Six Sigma?

Part Two: The Power of a Good Measure

Part Three: People and Six Sigma

Superior Essex, Jan 2014 W2-1 Intro to Week Two.ppt 3

 Clarify the Process, Product and Customer
Care-abouts
Instructor File
Week Two – Module Two

Continuous Improvement

Superior Essex, Jan 2014 4 W2-2 Clarify the Process_Inst.ppt PILOT

 Learning Objectives
After completing this module, you will be able to…
1. Create an IPO diagram of your process.
2. Identify the customers of your process.
3. Identify customer care-abouts.
4. Create a CTQ Tree.
5. Create a detailed Process Map and identify waste.

And clearly understand your project’s scope and objectives!

Superior Essex, Jan 2014 W2-2 Clarify the Process_Inst.ppt PILOT 5

 Characterize the Defect
Instructor File
Week Two – Module Three

Continuous Improvement

Superior Essex, Jan 2014 6 W2-3 Characterize Defect_Inst.ppt

Characterize the Defect: Learning Objectives
After completing this module, you will be able to…
1. Clearly communicate your project’s scope and objective.
2. Critique your SOW to ensure it has the clarity it needs to move the
team forward in the right direction.
3. Distinguish between the two types of attribute data:
Binomial and Poisson.
4. Effectively use charts and graphs to characterize the defect.

BENEFITS OF DEFECT CHARACTERIZATION

Through the process of clearly describing and graphing the defect,
clues to
to its
its origin
origin are
are often
often uncovered.
uncovered.
Superior Essex, Jan 2014 W2-3 Characterize Defect_Inst.ppt 7
 Used
Used for
for all
all types
types
Common Charts and Graphs of data.
of data.

Type of Data Description Examples Common Charts & Graphs

Variable Measurements on  Dimension (mm)  Dot Plot

a continuous scale  Voltage (Volts)  Histogram
 Cost ($)  Box Plot
 Time (minutes)  Line Graph
 Scatter Diagram
 Control Chart*
Attribute Data obtained by
counting
Binomial Only 2 outcomes  Number of  Line Graph
(Defectives) are possible invoices with one  Control Chart*
(Pass/Fail) or more errors

Poisson  Many outcomes  Number of errors  Line Graph

(Defects) possible on each invoice  Pareto Chart
 Categorical data  Pie Chart
 Concentration Chart
 Control Chart*

*Note: Control Charts will be examined in a subsequent module.

Superior Essex, Jan 2014 W2-3 Characterize Defect_Inst.ppt 8
Determine Measure
of Intended Function
THE PROCESS Y

Instructor File
Week Two – Module Four

Continuous Improvement
 Learning Objectives
After completing this module, you will be able to…

1. Create a statement of intended function for the process

(or product) your team is working to improve.
2. Create a How-How diagram to gain detailed understanding
of how the process (or product) works.
3. Develop a variable measure of intended function
(Process Y).
4. Identify sources of variation in the Process Y.

W2-4 Measure of Intended

Superior Essex, Feb2014 10
Function_Inst.ppt