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  • Topik 1 - Definisi Khidmat Pelanggan

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    TOPIK 1 - DEFINISI KHIDMAT PELANGGAN

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    8 views26 pages

    Topik 1 - Definisi Khidmat Pelanggan

    Uploaded by

    Nursahaniza

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 26

    CUSTOMER SERVICE

    ( PERKHIDMATAN
    PELANGGAN )

    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition 6
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th
    HPC201/Topic1/July 2014edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ACCOMMODATION- APPETITE- MAKANAN DAN
    PENGINAPAN MINUMAN

    ACCESSIBILITY – AMENITIES-
    JARINGAN PERHUBUNGAN 5 A API & AIR

    ACTIVITY-
    AKTIVITI
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    Keperluan Kehendak

    Penginapan Taraf hotel

    Pengangkutan Jenis pengangkutan

    Makanan & Minuman


    ©2006 Pearson Education, Inc.
    Pilihan makanan
    Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens
    ©2006 Pearson Education, Inc. Marketing for Hospitality and Tourism, 4th edition
    Upper Saddle River, NJ 07458 Kotler, Bowen, and Makens

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