Key Performance Indicators

SESSION 5
 ‫اجندة اليوم‬

‫النموذج المنطقي‬
‫‪Logic Model‬‬
 ‫مناقشة‬

‫هناك مطعمان بيتزا في نفس الشارع‬

‫‪‬االول اسمه ايطاليانو‬
‫‪‬الثاني اسمه بيت البيتزا‬
‫يعاني المطعم االول من قلة المبيعات بالرغم من وجود شيف ومساعد بنفس‬
‫المستوى تقريبا في المطعمين ؟‬
‫‪‬برأيك ماهي االسباب المحتملة لذلك؟‬
‫مطعم ايطاليانو‬

‫استالم الطلب‬
‫ارسال الطلب للمطبخ‬

‫خبز العجينة‬
‫تشكيل العجينة‬

‫وضعها في الفرن‬

‫تقديمها للعميل‬
‫مطعم بيت البيتزا‬

‫استالم الطلب‬
‫ارسال الطلب للمطبخ‬

‫احضار العجينة‬
‫تشكيل العجينة‬

‫وضعها في الفرن‬

‫تقديمها للعميل‬
 ‫قياس مؤشرات االداء‬

‫اجراءات العمل‬ ‫منفعة‬ ‫عمالء‬

‫اهداف استراتيجية‬

‫مؤسسة‬ ‫ممكنات‬ ‫موظف‬

‫النموذج المنطقي‬
 Logic Model

INPUT
• Measure the quantity/quality of input resources to organizational
activities.
• Generally include: human resources, financial resources ,infrastructure.
• Examples:
➢ Human Resources: # Employees, # Consultants, # Project team
➢ Financial Resources: $ Budget, # Grants, $ Bank loans
➢ Infrastructure: # Production lines available, # Plants available
 Logic Model

PROCESS
• Measure the quantity/quality of the activities required to provide
certain expected outputs.
• Generally include: transformation in terms of time and utilization
rates.
• Examples:
➢ Time: % On time delivery vaccination, # Time to finalize task
➢ Utilization: % Equipment utilization rate, % Transportation
capacity used
 Logic Model

OUTPUT
• Measure the quantity/quality of the goods or services created or
provided through the use of inputs;
• They generally include quantifiable results.
• Examples:
➢ # Patients vaccinated
➢ # Items produced
➢ # Scrap generated
➢ # Facilities built
 Logic Model

OUTCOME / IMPACT
Measure the quantity/quality of the results achieved through the •
.provision of goods and services
.They generally include: added value, impact •
:Examples •
Impact: % Incidence of disease, % Mortality rate, % Graduates ➢
employment rate
,Added value: $ Savings generated by innovation ideas ➢
Customer satisfaction, % Net promoter score %
 Logic Model

‫مثال مجموعة فنادق تريد تحسين خدمة العمالء‬

OBJECTIVES INPUTS PROCESSES OUTPUTS OUTCOMES

Customer #
Time to # Solved %
Improve service Customer %
answer an inquiries
customer representatives Satisfaction
inquiry
satisfaction
with service Meetings #
Customer $ Returning %
levels with key Client needs #
engagement customers
customers identified
budget
 Logic Model

‫مثال مدير مشروع انشائي يريد بناء بيئة عمل امنة‬

OBJECTIVES INPUTS PROCESSES OUTPUTS OUTCOMES

Build a safety Time to # Time lost #

Budget $
remediate Incidents # due to
working HSSE recorded safety
environment HSSE team #
audit findings incidents
 Logic Model

‫مثال شركة لديها هدف استراتيجي بزيادة سعة االنتاج‬

OBJECTIVES INPUTS PROCESSES OUTPUTS OUTCOMES

Time to #
Expand Budget $
build a New # Production %
Contractors #
production Equipment #
new facilities capacity
capacity production built growth
available
facility
 Provide access to electricity services

Technical# Supply (or # Budget $ Power plants #

issues consumption) of
electricity
Electricians # Profits # Electricity # Time to install #
transmission an electricity
facilities facility
installed

INPUTS PROCESSES OUTPUTS OUTCOMES

Electricity # Supply (or #

Power plants # Time to install # consumption) of
an electricity facility transmission
facilities electricity
installed Profits #
Budget $ Technical issues#

Electricians #
Thank You