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Essentials of
Organizational Behavior, Global
Edition
12e
Stephen P. Robbins & Timothy A. Judge

Chapter 2
Job Attitudes and Satisfaction

Copyright ©2014 Pearson Education

 After reading this chapter,
you should be able to:
 Contrast the three components of an attitude
‫ موقف‬.
 Summarize the relationship between attitudes and
behavior.
‫ا لعالقة ب ينا لسلوك وا لموقف‬
 Compare and contrast the major job attitudes.
 Define job satisfaction and show how we can
measure it.
 Summarize the main causes of job satisfaction.
‫مهم جدا‬

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 Attitudes

 Attitudes: Evaluative
statements – either favorable
or unfavorable – concerning
objects, people or events
 ‫حالة تقييمية سواء اجابي او سلبى اتجاة‬
‫االشياء واالشخاص و المواقف‬
 Reflect how one feels about
something
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 Three Main Components
of Attitudes

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 Attitudes and Behavior:
Cognitive Dissonance
 Cognitive dissonance: any inconsistency
between two or more attitudes, or between
behavior and attitudes
 Individuals seek to minimize dissonance
 Desire to reduce dissonance is determined by:
 The importance of the elements creating the
dissonance
 The degree of influence the individual believes he
or she has over the elements
 The rewards that may be involved in dissonance
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 Attitudes and Behavior :
Moderating Variables
‫ا لمتغيراتا لوسيطة‬
 The most powerful moderators of the attitude-
behavior relationships are:
 Or determeinator
 + ‫ا لثالثة ا للىف اتوا‬
 Social pressures
 Direct personal experience

 Knowing attitudes helps predict behavior

 Correspondance {}dissonace 3-6

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 Major Job Attitudes
Job satisfaction
‫الرضا الوظيفى دا مش سلوك ولكن دا موقف يعني هو‬
‫موقف بترتب عليه سلوك‬
Consider as attiuda not behave

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 Measuring Job Satisfaction
Average Job Satisfaction by Facets
‫ازاى اقيس الرضا الوظيفى‬
Single global rating
method
Only a few general
questions‫هلانتراضى‬
Remarkably accurate
Summation score
method
Identifies key
elements in the job 3-8
and asks for specific
Copyright ©2014 Pearson Education feeling about them
 What Causes
Job Satisfaction?
 The Work Itself – the strongest correlation with
overall satisfaction
 Social Component‫ – مكانة اجتماعية‬there is a strong
correlation with how people view the social context of
their work
 Pay – not correlated after
individual reaches a level of
comfortable living
 Advancement‫ا لترقيات‬
 Supervision ‫ا لرؤساء‬
 Coworkers‫ا لتع اونمع زمالء ا لعمل‬ 3-9

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The Benefits of Satisfaction
 Better job and organizational
performance
 Better organizational citizenship
behaviors ‫ت فاعلا لمنظمة مع ا لمجتمع‬
 Greater levels of customer satisfaction
 ‫الرضا الوظيفى يترتب عليه رضا العمالء‬
 Generally lower absenteeism and turnover
 Decreased instances of workplace
deviance )‫ح ا التا النحراف(ا لمشاكل‬
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 Implications for Managers
 Employee attitudes give warnings of potential
problems and influence behavior
 Satisfied and committed employees exhibit
behaviors that increase organizational outcomes
 Managers must measure job attitudes in order to
improve them
 High pay is not enough to create satisfaction

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 Keep in Mind…
 Individuals have many kinds of attitudes
about their job
 Most employees are satisfied with their jobs,
but when they are not, a host of actions in
response to the satisfaction might be expected
 Job satisfaction is related to organizational
effectiveness

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 Summary
1. Contrasted the three components of an attitude.
2. Summarized the relationship between attitudes
and behavior.
3. Compared and contrasted the major job
attitudes.
4. Defined job satisfaction and showed how we can
measure it.
5. Summarized the main causes of job satisfaction.
6. Identified four employee responses to
dissatisfaction.
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 All rights reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted,
in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior
written permission of the publisher. Printed in the
United States of America. 3-14

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