Pan African e-Network Project at BITS Pilani

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Oral and Written Communication

Prof.SangeetaSharma
Department of Languages
BITS,Pilani
 Objectives
To understand the verbal and non verbal
communication
To know different modes of written and oral
communication
To provide  guidelines to make communication
effective (verbal and non verbal)
 To inculcate more confidence and knowhow of
appropriate language in both oral and written
communication

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Modes of Oral Communication
Face-to-face conversations
Telephone conversations
Meetings
Seminars
Conferences
Dictation
Presentations
Group discussions
Interviews (employment, press)
Video conferences
FACE TO FACE
 Non Verbal Communication
Non verbal communication takes place through all
external stimuli other than oral and written words;
these include facial expressions, posture, gestures,
space distancing etc.
The famous neurologist Sigmund Freud once said: He
who has eyes to see and ears to hear can convince
himself that he cannot keep secrets as when he is silent
even his finger tips chat, betrayal oozes out from every
pore.

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 Four factors that are important in using non verbal
communication effectively are:
Recognizing limitations
Classifying behavior
Understanding that one process leads to another
Dealing with first impressions.

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 Forms of Non Verbal Communication

Physical Characteristics
Posture
Gesture
Facial Expressions
Touch
Clothing and Accessories
Distance and Space
Para Language

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 Physical Characteristics
Endomorphs – Soft, round and heavy people viewed
as relaxed, warm and generous.
Ectomorphs – tall and lean people viewed as serious,
introverted and suspicious.
Mesomorphs – muscular and having an athletic build
viewed as confident, outgoing, active and optimistic.
 

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 Postures
a degree of alertness
sense of purpose
self image
range of emotions

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 Gestures
Substitutes
Regulators
Additives
Habits

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 Facial Expression
Anger
 Disgust
Fear
 Joy
 Sad
 Surprise

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 Space Distance
Public
Social
Personal
Intimate

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Modes of written communication

e – mail Letter
Fax Report
Memorandum
Proposal
Notice
Research paper
Circular
Press releases
 Paralanguage
How of Language
Pronunciation
Volume
Rate
Modulation
Articulation
Pauses
Silence

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 Correlating verbal and nonverbal

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 State whether it is true of false
1. Oral communication is verbal communication.
2. All external stimuli other than oral and written
communication is called non verbal.
3. Oral and written both are equally important for
communication.
4. Silence in communication means acceptance.
5. Memos are form of oral communication.
6. There must be proper congruence between verbal
and non verbal communication.
7. Paralanguage is how of the language.

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