SOFT SKILLS AND

INTERPERSONAL
COMMUNICATION
MODULE-4

1.Differentiate between verbal and non-verbal communication

ans.

BASIS FOR VERBAL NON-VERBAL

COMPARISON COMMUNICATION COMMUNICATION

Meaning The communication in which The communication that

the sender uses words to takes place between sender
transmit the message to the and receiver with the use of
receiver is known as verbal signs is known as
communication. non-verbal communication.

Types Formal and Informal Chronemics, Vocalics,

Haptics, Kinesics,
Proxemics, Artifacts.

Time Consuming No Yes

 Chances of Rarely happens. Happens most of the time.
transmission of
wrong message

Documentary Yes, in case of written No

Evidence communication.

Advantage The Message can be clearly Helpful in understanding

understood and immediate emotions, status, lifestyle
feedback is possible. and feelings of the sender.

Presence The message can be The personal presence of

transmitted through letters, both the parties to
phone calls, etc. so the communication is a must.
personal presence of the
parties, doesn't make any
change.

2.Classify non-verbal skills and explain the various skills that are important
Ans.
Nonverbal communication types include facial expressions, gestures,
paralinguistics such as loudness or tone of voice, body language, proxemics or
personal space, eye gaze, haptics (touch), appearance, and artifacts.

9 Types of Nonverbal Communication

Scientific research on nonverbal communication and behavior began with the
1872 publication of Charles Darwin's The Expression of the Emotions in Man and
Animals. Since that time, abundant research has been conducted regarding
types, effects, and expressions of unspoken communication and behavior. While
these signals are often so subtle that we are not consciously aware of them,
research has identified several different nine types of nonverbal communication.
Facial Expressions

Gestures

Paralinguistics

Body Language and Posture

Proxemics

Eye Gaze

Haptics
Communicating through touch is another important nonverbal behavior. There
has been a substantial amount of research on the importance of touch in infancy
and early childhood.

Appearance

Artifacts
Objects and images are also tools that can be used to communicate nonverbally.
On an online forum, for example, you might select an avatar to represent your
identity online and to communicate information about who you are and the things
you like.

3.Write down advantages of non-verbal skills

ans.The advantages of non verbal communication are as follows:
● Complementary.
● Easy presentation.
● Substituting.
● Repeat.
● Help to illiterate people.
● Accenting.
● Attractive presentation.
 ● Reducing wastage of time.
Advantages of Verbal communication

1. It is the least time consuming, is more direct, simple and the least expensive.

2. It is more communicative and effective.

3. It provides an immediate feedback.

4. Since every information cannot be put into writing, most of it is conveyed by

means of oral instructions, mutual discussions and telephonic conversations.

4.Describe how verbal skills can be used for the development of communication
ans.Why is verbal communication important?
Communication skills are important to many aspects of your life and career,
including:
● Managerial role - how do you command respect from your colleagues while
building a strong culture and team spirit? How do you deal with an
unexpected crisis and communicate your action plan to your team? Oral
communication skills are essential for many areas of management.
● Workplace success – you’ll frequently be talking to clients, customers,
talking in team meetings, requesting information, giving feedback and
discussing problems. All require strong communication skills so that you
are understood clearly without any misinterpretation.
● Secure a new job – in employer surveys, oral communication skills
consistently rank amongst the top soft skills companies look for. They want
new employees to be able to speak clearly, concisely and confidently.
● Advance your career – it’s important to be able to communicate your
thoughts on how the processes, products or services can be improved.
Business value these skills in management positions.
5. List out the various verbal and non-verbal skills
ans.Types of nonverbal communication
There are several types of nonverbal communications you should be aware of,
including:
1. Body language
Body language is the way someone situates their body depending on the
situation, the environment and how they are feeling.
Example: Someone might cross their arms if they are feeling angry or nervous.
Related: How to Stand Out in an Interview in 11 Unique Ways

2. Movement
The way you move your arms and legs such as walking quickly or slowly,
standing, sitting or fidgeting, can all convey different messages to onlookers.
Example: Sitting still and paying attention in a meeting conveys respect and
attention.

3. Posture
The way you sit or stand can also communicate your comfort level,
professionalism and general disposition towards a person or conversation.
Example: Someone might slouch their shoulders if they feel tired, frustrated or
disappointed.

4. Gestures
While gestures vary widely across communities, they are generally used both
intentionally and unintentionally to convey information to others.
Example: Someone might display a “thumbs up” to communicate confirmation or
that they feel positive about something.
Related: 20 Steps To Improve Your Body Language in the Workplace

5. Space
Creating or closing distance between yourself and the people around you can
also convey messages about your comfort level, the importance of the
conversation, your desire to support or connect with others and more.
Example: You might stand two to three feet away from a new contact to respect
their boundaries.

6. Paralanguage
Paralanguage includes the non-language elements of speech, such as your
talking speed, pitch, intonation, volume and more.
Example: You might speak quickly if you are excited about something.

7. Facial expressions
One of the most common forms of nonverbal communication is facial
expressions. Using the eyebrows, mouth, eyes and facial muscles to convey
emotion or information can be very effective.
Example: Someone might raise their eyebrows and open their eyes widely if they
feel surprised.
Related: 17 Things to Avoid Doing in a Job Interview

8. Eye contact
Strategically using eye content (or lack of eye contact) is an extremely effective
way to communicate your attention and interest.
Example: Looking away from someone and at the ground or your phone may
convey disinterest or disrespect.

9. Touch
Some people also use touch as a form of communication. Most commonly, it is
used to communicate support or comfort. This form of communication should be
used sparingly and only when you know the receiving party is okay with it. It
should never be used to convey anger, frustration or any other negative
emotions.
Example: Placing your hand on a friend’s shoulder may convey support or
empathy.
Read more: The Complete Guide To Nonverbal Communication in the Workplace

How to read nonverbal cues

Reading nonverbal cues, such as body language, is a difficult skill you will
continue to develop throughout your career. While each person uses nonverbal
communication differently, there are several common cues to pay attention to that
will inform you about a person’s feelings, intentions and motivations.
When communicating with someone, it’s helpful to be mindful of any signs of
nonverbal communication, while also taking in their verbal communication. Here
are a few cues you might observe:
1. Posture
If a person has their shoulders back and spine straight, this is a sign that they are
engaged, listening and open to the ideas or information you are presenting. If
they are exhibiting poor posture with their shoulders slouched or raised and spine
bent, they might be nervous, anxious or angry.
Related: How To Sit Properly at a Desk

2. Use of arms
If a person has their arms down to their side, on the table or arranged in some
other open way, this is a sign that they feel positive and ready to absorb
information. If their arms are crossed or closed, they might be experiencing some
sort of negative emotion.

3. Use of legs
If a person has both feet placed flat on the ground, this is a sign that they feel
ready and open to hear your ideas. If their legs are crossed or arranged in some
other closed formation, they might be feeling irritated or stressed.

4. Use of facial expressions

If you're communicating with someone who is frowning, has a furrowed brow or
tight lips, you might pause to ensure they don’t feel confused, angry or some
other negative emotion. If you are communicating with someone who has a soft
smile, relaxed facial muscles or gently raised eyebrows, this is a sign that they
feel good about the information you are presenting.

6.Explain the various non-verbal skills.

ans.Nonverbal communication types include facial expressions, gestures,
paralinguistics such as loudness or tone of voice, body language, proxemics or
personal space, eye gaze, haptics (touch), appearance, and artifacts.

How to read nonverbal cues

Reading nonverbal cues, such as body language, is a difficult skill you will
continue to develop throughout your career. While each person uses nonverbal
communication differently, there are several common cues to pay attention to that
will inform you about a person’s feelings, intentions and motivations.
When communicating with someone, it’s helpful to be mindful of any signs of
nonverbal communication, while also taking in their verbal communication. Here
are a few cues you might observe:

1. Posture
If a person has their shoulders back and spine straight, this is a sign that they are
engaged, listening and open to the ideas or information you are presenting. If
they are exhibiting poor posture with their shoulders slouched or raised and spine
bent, they might be nervous, anxious or angry.
Related: How To Sit Properly at a Desk

2. Use of arms
If a person has their arms down to their side, on the table or arranged in some
other open way, this is a sign that they feel positive and ready to absorb
information. If their arms are crossed or closed, they might be experiencing some
sort of negative emotion.

3. Use of legs
If a person has both feet placed flat on the ground, this is a sign that they feel
ready and open to hear your ideas. If their legs are crossed or arranged in some
other closed formation, they might be feeling irritated or stressed.

4. Use of facial expressions

If you're communicating with someone who is frowning, has a furrowed brow or
tight lips, you might pause to ensure they don’t feel confused, angry or some
other negative emotion. If you are communicating with someone who has a soft
smile, relaxed facial muscles or gently raised eyebrows, this is a sign that they
feel good about the information you are presenting.

7.Write down advantages of verbal skills

ans.Here the Advantages of Verbal Communication :
● Saves a lot of time.
● Saves money too.
● Get feedback quickly.
 ● Most convenient method.
● Clarity of method.
● Ease of preparation.

8.Elucidate the various verbal skills.

Ans.
Basic Verbal Communication Skills: Effective Speaking and Listening
● Be prepared to listen. ...
● Keep an open mind and avoid making judgements about the speaker.
● Concentrate on the main direction of the speaker's message. ...
● Avoid distractions if at all possible. ...
● Be objective.

9.Point out the extraordinary contribution of the verbal and non-verbal skills to
communication development
ans.Verbal and non-verbal communication occur simultaneously, with the latter
generally being under less cognitive control and revealing more of what we
actually think and feel. Body language, facial expressions and vocal
characteristics are not easy to control, whereas verbal communication is done
intentionally and is easier to manipulate. As a result, we have more faith in
non-verbal cues than what is actually said. If a person says one thing, but sends
a contradicting message non-verbally, the receiver is more likely to trust the
non-verbal signal.
Therefore, having a conscious awareness of your non-verbal communication
while verbally communicating can help others receive messages the way you
actually intended to give them. Also, don´t be “all talk and no substance”. Next
time you want to make a positive impression, make sure you have not only
prepared what you are going to say, but that you have practiced conveying your
messages through appropriate body language (practice makes interview perfect).
There is countless research regarding types, effects, and expressions of
unspoken communication and behaviour. To narrow it down, we will repeat the
basics offered by psychologists Paul Ekman and Wallace Friesen (1969), who
identified

10.How many verbal skills are there and which are they?
What Are Verbal Communication Skills?
ans.Effective verbal communication skills include more than just talking. Verbal
communication encompasses both how you deliver messages and how you
receive them. Communication is a soft skill, and it’s one that is important to every
employer.

Verbal Communication Skills in the Workplace

What constitutes effective verbal communication on the job depends on the
relationships between communication partners and the work context:
​ Verbal communication in a work setting takes place between many
different individuals and groups such as co-workers, bosses and
subordinates, employees, customers, clients, teachers and students, and
speakers and their audiences.
​ Verbal communication occurs in many different contexts including training
sessions, presentations, group meetings, performance appraisals,
one-on-one discussions, interviews, disciplinary sessions, sales pitches,
and consulting engagements.

Examples of Verbal Communication Skills

Here are some examples of effective workplace verbal communication skills
employed in different workplace contexts.
Verbal Communications for Supervisors: The best supervisors don’t merely tell
their subordinates what to do and expect them to listen. Instead, they employ
active listening skills to understand employee needs and perspectives, engage in
verbal negotiation to address and defuse issues, and capitalize upon
opportunities to praise individual and team achievement.
​ Advising others regarding an appropriate course of action
​ Assertiveness
​ Conveying feedback in a constructive manner emphasizing specific,
changeable behaviors
​ Disciplining employees in a direct and respectful manner
​ Giving credit to others
​ Recognizing and countering objections
​ Showing an interest in others, asking about and recognizing their feelings
​ Speaking calmly even when you’re stressed
 ​ Terminating staff
​ Training others to carry out a task or role
​ Using affirmative sounds and words like “uh-huh,” “got you,” “I understand,”
“for sure,” “I see,” and “yes” to demonstrate understanding
​ Using self-disclosure to encourage sharing
Verbal Communications for Team Members: Open and constant lines of
communication are vital to team success, particularly when completing quality-
and deadline-critical projects. One of the most important team-building skills,
strong verbal communications help to ensure that issues will be spotted and
resolved in formative stages, averting costly escalation.
​ Conveying messages concisely
​ Encouraging reluctant group members to share input
​ Explaining a difficult situation without getting angry
​ Explaining that you need assistance
​ Paraphrasing to show understanding
​ Posing probing questions to elicit more detail about specific issues
​ Receiving criticism without defensiveness
​ Refraining from speaking too often or interrupting others
​ Requesting feedback
​ Stating your needs, wants, or feelings without criticizing or blaming
Verbal Communications with Clients: If a large part of your work involves
one-on-one communications with customers, it’s helpful to have a “gift of gab” –
particularly if you are a sales professional. Keep in mind, though, that your
conversations need to be focused upon identifying and addressing your clients’
needs; using your verbal talents to encourage consultative dialogues will ensure
positive client relations.
​ Anticipating the concerns of others
​ Asking for clarification
​ Asking open-ended questions to stimulate dialogue
​ Calming an agitated customer by recognizing and responding to their
complaints
​ Emphasizing benefits of a product, service, or proposal to persuade an
individual or group
​ Noticing non-verbal cues and responding verbally to verify confusion,
defuse anger, etc.
Verbal Communications for Presenters: Public speaking is a talent that is honed
both through practice and through formal training. Speaking articulately and
persuasively to a live audience involves:
​ Enunciating each word you speak clearly
​ Introducing the focus of a topic at the beginning of a presentation or
interaction
​ Planning communications prior to delivery
​ Projecting your voice to fill the room
​ Providing concrete examples to illustrate points
​ Restating important points towards the end of a talk
​ Selecting language appropriate to the audience
​ Speaking at a moderate pace, not too fast or too slowly
​ Speaking confidently but with modesty
​ Summarizing key points made by other speakers
​ Supporting statements with facts and evidence
​ Tailoring messages to different audiences
​ Telling stories to capture an audience
​ Using humor to engage an audience

PART-B
1.Illustrate stress in detail.
ans.Stress can be defined as any type of change that causes physical,
emotional, or psychological strain. Stress is your body's response to anything
that requires attention or action. Everyone experiences stress to some degree.
The way you respond to stress, however, makes a big difference to your overall
well-being.
2.Elaborate upon the stress management mechanism.
ans.Stress is part of being human, and it can help motivate you to get things
done. Even high stress from serious illness, job loss, a death in the family, or a
painful life event can be a natural part of life. You may feel down or anxious, and
that’s normal too for a while.
Talk to your doctor if you feel down or anxious for more than several weeks or if it
starts to interfere with your home or work life. Therapy, medication, and other
strategies can help.
In the meantime, there are things you can learn to help you manage stress
before it gets to be too much. These tips may help you keep stress at bay:
 ● Keep a positive attitude.
● Accept that there are events that you cannot control.
● Be assertive instead of aggressive. Assert your feelings, opinions, or
beliefs instead of becoming angry, defensive, or passive.
● Learn to manage your time more effectively.
● Set limits appropriately and say no to requests that would create excessive
stress in your life.
● Make time for hobbies and interests.
● Don't rely on alcohol, drugs, or compulsive behaviors to reduce stress.
Drugs and alcohol can stress your body even more.
● Seek out social support. Spend enough time with those you love.
● Seek treatment with a psychologist or other mental health professional
trained in stress management or biofeedback techniques to learn more
healthy ways of dealing with the stress in your life.

3.Write down the proximity in conversation.

ans.What is proximity in communication?
Proximity is communicated, for instance, through the use of space, distance,
touching, and body position. The use of space, the physical distance between
people, and the options for touch are closely related and culture specific.

4.Explain the way of measuring the stress

ans.Stress responses can be measured with self-report measures, behavioral
coding, or via physiological measurements. These responses include emotions,
cognitions, behaviors, and physiological responses instigated by the stressful
stimuli.
Stress Assessments
1. Heart Rate Variability (HRV)
2. EEG or brainwaves.
3. Breathing assessment via capnometry.
4. Adrenal assessment.
5. Skin conductance and skin temperature.
6. Sleep tracking.
7. Resting heart rate or passive heart rate.

5.List out the impacts of stress.

 On your body On your mood On your behavior

Headache Anxiety Overeating or

undereating

Muscle tension Restlessness Angry outbursts

or pain

Chest pain Lack of motivation Drug or alcohol

or focus misuse

Fatigue Feeling Tobacco use

overwhelmed

Change in sex Irritability or anger Social withdrawal

drive

Stomach upset Sadness or Exercising less

depression often

Sleep
problems

6.Narrate the benefits of team work.

ans.
Teamwork is when a group of people work together toward a common goal or
purpose. If each person willingly and intentionally makes the team's interests and
objectives their first priority, work reaches heightened levels of success—and the
results can make a big impact.

● Better problem solving. ...

● Increased potential for innovation. ...
● Happier team members. ...
● Enhanced personal growth. ...
● Less burnout. ...
● More opportunities for growth. ...
 ● Boosted productivity. ...
● Smarter risk taking

7.Define critical thinking and discuss its role in the development of scholarship.
ans.
Critical thinking will enable you to better express your thoughts, ideas, and
beliefs. Better communication helps others to understand you better, resulting in
less frustration for both of you. Critical thinking fosters creativity and
out-of-the-box thinking that can be applied to any area of your life.
What is the role of critical thinking in education?
Critical thinking is at the forefront of learning, as it aids a student reflect and
understand their points of views. This skill helps a student figure out how to make
sense of the world, based on personal observation and understanding.
A triage nurse analyzes the cases at hand and decides the order by which the
patients should be treated. A plumber evaluates the materials that would best
suit a particular job. An attorney reviews evidence and devises a strategy to win
a case or to decide whether to settle out of court.

8.Record the advantages of critical thinking.

ans.Critical thinking will help you make better decisions and to rationally apply
information. While there are many benefits of critical thinking, we will examine
only four. They are:
• Being more persuasive
• Better communication
• Better problem solving
• Increased emotional intelligence
Being More Persuasive
Persuasiveness is the characteristic of being able to influence others. We
normally think of salespersons and politicians when we hear the word
persuasiveness. However, all managers or professionals use persuasiveness on
a daily basis. Anytime, we want to have others accept our ideas, we do so
through the power of persuasion. How will critical thinking make us more
persuasive? It is because critical thinking is a deliberate or thoughtful process,
and the more deliberate we are, the better we are in expressing our assumptions
or ideas and persuading others.
Better Communication
Critical thinking improves communication for some of the same reasons that it
improves persuasiveness. Many of the same factors we use to improve our
persuasiveness also make us better communicators in general. For instance, the
use of analogies and metaphors are a great persuasion and general
communication technique. In addition to helping us in using language more
persuasively; critical thinking also helps us use language with more clarity.
Better Problem Solving
Critical thinking and problem solving are closely related and are almost
intertwined. Sometimes we say that to solve logic problems we must use our
critical thinking skills. In fact, logic, critical thinking, and problem solving use
some of the same cognitive processes. Critical thinkers use their problem solving
skills and not just their intuition to make decisions or draw conclusions.
Increased Emotional Intelligence
What is emotional intelligence and how does critical thinking help increase our
emotional intelligence? Emotional intelligence is identified as the ability to assess
and control the emotions of oneself, others, and even groups. Emotional
intelligence is being “heart smart” as opposed to “book smart.” Critical thinking
helps increase emotional intelligence because one of the characteristics of a
critical thinker is self-awareness. Also, critical thinkers know how and when to
use their emotions, such as empathy, in making decisions. The more a person
uses his or her critical thinking skills the better adept they should become at
identifying, understanding, and managing their emotions.

9.Discuss the idea of group discussion extensively.

ans.The Group Discussion involves sharing ideas with other participants in the
group. Every participant shares his/her thoughts in the group, which makes the
diversities in the ideas. Group Discussion is widely used for the recruitment
process. It helps panelist to select a few candidates from the group.
The purpose of a group discussion is not to win an argument or to amuse your
classmates. The purpose of a discussion is to help each group member explore
and discover personal meanings of a text through interaction with other people.

10.Explain the notion of gestures in communication.

ans.A gesture is a form of non-verbal communication or non-vocal
communication in which visible bodily actions communicate particular messages,
either in place of, or in conjunction with, speech. Gestures include movement of
the hands, face, or other parts of the body.
Gesture reflects speakers' thoughts, often their unspoken thoughts, and thus can
serve as a window onto cognition. Encouraging speakers to gesture can thus
provide another route for teachers, clinicians, interviewers, etc., to better
understand their communication partners.

11.Define posture and note its types broadly.

What is posture detail?
Posture is defined as the attitude assumed by the body either with support during
the course of muscular activity, or as a result of the coordinated action performed
by a group of muscles working to maintain the stability.

12.Narrate the practices of postures.

ans.What is posture practice?
Posture is the position in which you hold your body while standing, sitting or lying
down. Good posture involves training your body to stand, walk, sit and lie so as
to place the least strain on muscles and ligaments while you are moving or
performing weight-bearing activities
There are 5 different types of posture problems including:
● Healthy Posture.
● Kyphosis Posture.
● Flat Back Posture.
● Swayback Posture.
● Forward Head Posture.

13.Take down the benefits of gestures in communication.

ans.What are the benefits of gestures?
Thus, speech and gesture each have their own advantages but work together to
enrich the language context. Gestures have benefits for both listeners and
speakers. Gesture facilitates comprehension, and listeners integrate information
from both modalities in their mental representations
Gesture reflects speakers' thoughts, often their unspoken thoughts, and thus can
serve as a window onto cognition. Encouraging speakers to gesture can thus
provide another route for teachers, clinicians, interviewers, etc., to better
understand their communication partners

14.Discuss various types of interpersonal communication

ans.There are four types of interpersonal communication — oral, verbal,
nonverbal, and listening — and mastering each of these is key to success in the
modern workplace.
The seven types of interpersonal skills that are needed to succeed in an
organizational environment are:
● Verbal communication.
● Non-verbal communication.
● Listening skills.
● Negotiation.
● Problem-solving.
● Decision-making.
● Assertiveness.

15. Elaborate on the importance of facial expressions

ans.Role of facial expressions in communication
Facial expressions can display personal emotions and indicate an individual's
intentions within a social situation. They are extremely important to the social
interaction of individuals. Background scenes in which faces are perceived
provide important contextual information for facial expression processing.
Facial expressions are used by humans to convey various types of meaning in
various contexts. The range of meanings spans basic possibly innate
socio-emotional concepts such as “surprise” to complex and culture specific
concepts such as “carelessly.” The range of contexts in which humans use facial
expressions spans responses to events in the environment to particular linguistic
constructions within sign languages. In this mini review we summarize findings
on the use and acquisition of facial expressions by signers and present a unified
account of the range of facial expressions used by referring to three dimensions
on which facial expressions vary: semantic, compositional, and iconic.

16.Write down the significant role of eye contact.

ans.Making eye contact helps both people focus on the conversation and read
facial expressions. This can improve understanding. And improving
understanding can significantly improve communication between two people.
● Eye contact can make people more resistant to persuasion. ...
● Eye contact makes your words more memorable. ...
● Eye contact and movement helps people notice and remember you. ...
● Eye contact makes people more honest. ...
● Eye contact makes you more self-aware. ...
● Eye contact creates and deepens attraction.

17.Define and discuss grapevine communication.

ans.Grapevine communication is a type of communication that forms mostly from
unintentional social interactions. This means that the information being conveyed
may not necessarily be the primary intention of the initial conversation or
message.
Grapevine communication is indirect and informal. Basically, it means gleaning
information from places other than the official source. Rumors, “he said/she said”
situations, gossip, and “games of telephone” are other terms used to describe
grapevine communication
The grapevine creates a sense of unity among the employees who share and
discuss their views with each other. Thus, grapevine helps in developing group
cohesiveness. The grapevine serves as an emotional supportive value. The
grapevine is a supplement in those cases where formal communication does not
work.

18.Narrate the role of body language.

ans.. The importance of body language is that it assists us in understanding and
decoding what the person is saying. Body language also helps interpret other
peoples’ moods and emotions.
Apart from this, it enhances our conscious understanding of people’s reactions to
what we say and how we say it.
What is the role of body language in communication 150 words?
Body language is the non-verbal part of communication. It silently communicates
about both parties in a conversation ,you are basically communicating without
words hence it is universal which means it needs to be highly appropriate for the
situation, otherwise you may end up giving wrong messages at no fault of yours .

20.Describe in detail the ways of developing the body language.

Ans.
Body language is the use of physical behavior, expressions, and mannerisms to
communicate nonverbally, often done instinctively rather than consciously.
Whether you're aware of it or not, when you interact with others, you're
continuously giving and receiving wordless signals
Researchers say body language is a mix of innate, learned and hybrid
movements, postures and expressions. Children are born with the ability to blink
and blush, for example, while winking and saluting with a raised hand are learned
gestures.
All people express their body language in one of four ways: a light and bouncy
movement, a soft and fluid movement, a dynamic and determined movement, or
a precise and bold movement. Each of those movements have different
meanings and coincide with one of the 4 Energy Types.