1. What is nonverbal communication?

Nonverbal communication refers to the ways in which beings convey information about their
emotions, needs, intentions, attitudes, and thoughts without the use of verbal language.

2. Explain this statement: ACTION SPEAKS LOUDER THAN WORDS.

If you say that actions speak louder than words, you mean that people’s actions show their real
attitudes, rather than what they say. This expression is sometimes used to advise a person to do
something positive.

3. What are the types of nonverbal communication? Discuss Each and exemplify.
1. Space- When we discuss space in a nonverbal context, we mean the space between
objects and people
2. Time- Do you know what time it is? How aware you are of time varies by culture
and normative expectations of adherence (or ignorance) of time. Some people, and
the communities and cultures they represent, are very time-oriented
3. Physical Characteristics- You didn’t choose your genes, your eye color, the natural
color of your hair, or your height, but people spend millions every year trying to
change their physical characteristics
4. Body Movements- The study of body movements, called kinesics, is key to
understanding nonverbal communication.Body movements can complement the
verbal message by reinforcing the main idea.
5. Touch- Before giving your presentation, you may interact with people by shaking
hands and making casual conversation.
6. Paralanguage- is the exception to the definition of nonverbal communication. You
may recall that nonverbal communication was defined as “not involving words” but
paralanguage is a unique form of nonverbal communication that exists when we are
speaking, using words.
7. Artifacts- Do you cover your tattoos when you are at work? Do you know someone
who does? Or perhaps you know someone who has a tattoo and does not need to
cover it up on their job? Expectations vary a great deal, and body art or tattoos may
still be controversial in the workplace.
8. Environment- Environment involves the physical and psychological aspects of the
communication context. More than the tables and chairs in an office, environment is
an important part of the dynamic communication process.

4. What are the uses of nonverbal communication? Elucidate the uses clearly..

Reinforce or modify what is said in words.

For example, people may nod their heads vigorously when saying “Yes” to
emphasise that they agree with the other person.
Convey information about their emotional state.

Your facial expression, your tone of voice, and your body language can
often tell people exactly how you feel, even if you have hardly said a word.

Define or reinforce the relationship between people.

If you have ever watched a couple sitting talking, you may have noticed
that they tend to ‘mirror’ each other’s body language. They hold their
hands in similar positions, they smile at the same time, and they turn to
face each other more fully.

Provide feedback to the other person.

Smiles and nods tell someone that you are listening and that you agree
with what they are saying. Movement and hand gestures may indicate
that you wish to speak.

Regulate the flow of communication

There are a number of signals that we use to tell people that we have
finished speaking, or that we wish to speak. An emphatic nod, and firm
closing of the lips indicates that we have nothing more to say, for
example. Making eye contact with the chair of a meeting and nodding
slightly will indicate that you wish to speak.