LSS 23 July 2021

Module on Communication Skills

LEARNING
❑ Knowing, understanding and practicing some
non-verbal communication tactics for becoming
an effective communicator
❑ How to stand for presentation, public speaking
❑ How to use your hand during presentation
Resource Person ❑ How to handshake like a pro
Muhammad Munir
United International University

A. Written (Email, letter, Memo, Applications)

B. Verbal/Oral (Face-to-face, telephone)
WHAT IS
C. Non-Verbal Communication
▪ Appearance
▪ Body language
▪ Proxemics
▪ Paraverbal
▪ Paralanguage
▪ Haptics
▪ Handshake: How To’s
Complied by Muhammad Munir Dated 23 July 2021 Slide # 2

A. Written (Email, letter, Memo, Applications)  Nonverbal communication is the process of sending
B. Verbal/Oral (Face-to-face, telephone) and receiving messages without using words, either
C. Non-Verbal Communication spoken or written.
D. Listening  Any communication made between two or more
persons through the use of facial expressions, hand
movements, body language, postures, eye-contact,
proxemics etc.

Complied by Muhammad Munir Dated 23 July 2021 Slide # 3 Complied by Muhammad Munir Dated 23 July 2021 Slide # 6

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 1
LSS 23 July 2021
Module on Communication Skills

❑ Our facial expressions, eye contact, hand

gestures, body posture

APPEARANCE
 You are judged by your appearance.
 How you dressed creates 70 percent of first impression

❑ Body Posture

Complied by Muhammad Munir Dated 23 July 2021 Slide # 8

APPEARANCE BODY POSTURE

 You are judged by your appearance.  It simply means the position of your body.
 How you dressed creates 70 percent of first impression Your standing position in front of public.
 Have right dress to impress

Complied by Muhammad Munir Dated 23 July 2021 Slide # 9

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 2
LSS 23 July 2021
Module on Communication Skills

PLEASE AVOID
 The following way of standing for presentation

Which position you should keep your hands

while standing?

SUBMISSIVE DOMINANCE ARROGANCE CLOSED/ NERVOUSNESS

SKEPTICAL

How to to show confidence We usually stand in a submissive posture.

 Stand up straight with your feet 6 to 12 inches, or the
width of your shoulders
 Move one foot slightly ahead of the other, putting
weights on one foot at a time.
 Lean forward slightly, keeping your chest up and
stomach, Raise your chin slightly
 Let your arms hang naturally by your sides

It looks odd. Don’t do it. Why?

How to to show confidence Look at the way accused person stands.

 The confident and professional posture
Can you spot him?

?
Now you know how
to stand, but
where to keep your
hand

18

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 3
LSS 23 July 2021
Module on Communication Skills

Look at the way accused persons stand.

Can you spot the them?
Hands by your side: Confidence displaying posture
Who's standing posture
looks confident?

Are you a criminal?

Are you football players defending the goal post?

Hands by your side: Confidence displaying posture

Who's standing posture
looks confident?

“Protective Posture” of football players

Hands by your side: Confidence displaying posture

Who's standing posture
looks confident?

SUBMISSIVE DOMINANCE ARROGANCE CLOSED/ NERVOUSNESS

SKEPTICAL

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 4
LSS 23 July 2021
Module on Communication Skills

No protective posture. Standing with Confidence  Use of your hands while talking

Key To Remember
 Your hands should match your words.
 Avoid unnecessary movement. Don’t be a “Flee Remover”

❑ Body Posture
❑ Hand Gesture

Some To Remember
 Gestures usually include movement of the fingers, hands and  The area should be from your naval point up to the shoulder
heads.

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 5
 LSS 23 July 2021
Module on Communication Skills

Small, Medium, Large Just a Part Let Me Tell You

Listen Up A Tiny Bit Listing

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Instructor: Muhammad Munir

Additional Director, IQAC, United International University 6
LSS 23 July 2021
Module on Communication Skills

❑ Body Posture ❑ Body Posture

❑ Hand Gesture ❑ Hand Gesture
❑ Facial Expression ❑ Facial Expression
❑ Eye Contact and gaze

CONTACT
 God gifted wining Tool  It shows your interest
 You can't hide your lying' eyes
 Our pupils widen when we're interested
 You can tell what someone is thinking by the direction of their eyes

Complied by Muhammad Munir Dated 23 July 2021 Slide # 38 Complied by Muhammad Munir Dated 23 July 2021 Slide # 41

EYE CONTACT
 Quote Talking in a close proximity
 Look directly in the eyes

Complied by Muhammad Munir Dated 23 July 2021 Slide # 39 Complied by Muhammad Munir Dated 23 July 2021 Slide # 42

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 7
LSS 23 July 2021
Module on Communication Skills

EYE CONTACT EYE CONTACT

Talking in a close proximity Speaking to a class
 Look directly in the eyes  Choose 4-5 people to look at
 If feeling uncomfortable, chose a focal point in between eyes

Complied by Muhammad Munir Dated 23 July 2021 Slide # 43 Complied by Muhammad Munir Dated 23 July 2021 Slide # 46

EYE CONTACT EYE CONTACT

Speaking to a small group/meeting Speaking to a Crowd
 Rotate your gaze from person to person  Look slightly above the crowd
 Make full eye-contact when someone else is speaking

Complied by Muhammad Munir Dated 23 July 2021 Slide # 44 Complied by Muhammad Munir Dated 23 July 2021 Slide # 47

EYE CONTACT EYE CONTACT

Speaking to a class Speaking to a Crowd
 Choose 4-5 people to look at  Look slightly above the crowd
 Shift your gaze every few sentences

Complied by Muhammad Munir Dated 23 July 2021 Slide # 45 Complied by Muhammad Munir Dated 23 July 2021 Slide # 48

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 8
LSS 23 July 2021
Module on Communication Skills

This

PROXEMICS This
 Study of human use of space and its effects on peoples
behavior, communication, and social interaction.

PROXEMICS This
 Maintain personal space when stand in lines
 The Rule is – one elbow

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 9
LSS 23 July 2021
Module on Communication Skills

Protecting your Personal Space PARAVERBAL

 Refers to the messages that we Transmit through the
tone, pitch, and pacing of our voices.

23 July 2021

PROXEMICS of your voice

■ One Study by UCLA Reveals that in oral communication:
 Maintain personal space when stand inside elevator
7% indicates spoken words
38% Tone
55% Body Language

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 10
LSS 23 July 2021
Module on Communication Skills

PARALANGUAGE
 An area of non-verbal communication that emphasizes
body language and voice nuances as means of expressing
thoughts and feelings.

TONE
 “Ok I will do it”

Smile Check
How to detect a face
smile?

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 11
LSS 23 July 2021
Module on Communication Skills

HAPTICS
 A form of nonverbal communication by which people
and animals communicate via touching. Touch is the
most effective means to communicate feelings and
emotions.

23 July 2021

HAPTICS
 Types that we use in the workplace:
■ A gentle pat on back
■ High five
■ Handshake

23 July 2021

Lets about
Handshake, a body language that
send message to others about you.

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 12
LSS 23 July 2021
Module on Communication Skills

Handshake
 Your ultimate greeting
 Gesture of peace and love
 It is originated thousands of years ago to demonstrates that the
Handshake: Do’s and Don'ts
hand holds no weapon

Complied by Muhammad Munir Dated Slide # 73

Handshake
 To be culturally and religiously cautious
■ Cross gender handshake is prohibited not only in Islam, but also in
Judaism and Christianity
■ In Hinduism

Types of wrong/ unprofessional

Handshakes
Complied by Muhammad Munir Dated Slide # 74

Lets practice 7 Wrong Handshake

Handshake 1 : The Shaking Handshake
■ Pumping and holding hand up and down

Complied by Muhammad Munir Dated Slide # 78

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 13
LSS 23 July 2021
Module on Communication Skills

UESTION UESTION
How many pumps in a handshake? What should be your strength of grips?
 3 pumps Grip other’s hand with the pressure of holding a door nob

Complied by Muhammad Munir Dated 23 July 2021 Slide # 79 Complied by Muhammad Munir Dated 23 July 2021 Slide # 82

7 Wrong Handshake 7 Wrong Handshake

2 : The Wet fish 4 : Weak Handshake/Finger shaking
▪ About 2.8% of the population suffers from hyperhidrosis—excessive sweating. ■ Opposite to the bone crusher
■ Give signals that person is uninterested

How to overcome? ■ Finger Shaking

Complied by Muhammad Munir Dated Slide # 80 Complied by Muhammad Munir Dated Slide # 83

7 Wrong Handshake 7 Wrong Handshake

3 : Bone crasher/squeezed 4 : Weak Handshake/Finger shaking
■ Opposite to the bone crusher
■ Give signals that person is uninterested
■ Shaking finger

Complied by Muhammad Munir Dated Slide # 81 Complied by Muhammad Munir Dated Slide # 84

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 14
LSS 23 July 2021
Module on Communication Skills

7 Wrong Handshake 7 Wrong Handshake

5 : Straight/key handshake 7 : Dominant/submissive
■ Not bending the fingers

Complied by Muhammad Munir Dated Slide # 85 Complied by Muhammad Munir Dated Slide # 88

7 Wrong Handshake
6 : Politicians
■ Rubbing the dirt
How to handshake professionally?

Complied by Muhammad Munir Dated Slide # 86

7 Wrong Handshake Professional Handshake

7 : Dominant/submissive Etiquettes:
■ To show control and dominance
 Hands in straight approach in a vertical position
 Thumb should be point up

Complied by Muhammad Munir Dated Slide # 87 Complied by Muhammad Munir Dated Slide # 90

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 15
LSS 23 July 2021
Module on Communication Skills

Professional Handshake
Etiquettes:
 Hands in straight approach in a vertical position
 Thumb should be point up
 Smile while you give you hand and make eye contact

Complied by Muhammad Munir Dated Slide # 91

Professional Handshake
Nice to meet you
Etiquettes: Mr. New Person
 Hands in straight approach in a vertical position
 Thumb should be point up
 Smile while you give you hand and make eye contact My Contact Info
 Grasp the persons hand firmly
 Say your name slowly and clearly.
Muhammad Munir
 After hearing the name, repeat the person’s name. IQAC, Room : 430
 Maintain the personal space Phone Ext: 2002
 A typical handshake lasts 4-5 seconds Email: munir@iqac.uiu.ac.bd

Complied by Muhammad Munir Dated Slide # 92

And

Instructor: Muhammad Munir

Additional Director, IQAC, United International University 16