PEL201-Advanced English

Communication Skills
Verbal and Non Verbal
Communication
Lecture-5,6
 Objectives
• To understand Verbal and Non verbal
Communication
• To realize the need of Verbal and Non Verbal
communication
• To apprehend the use of communication in
daily life
Don’t put too many irons in the fire
Meaning: Don’t try to do too many things at the same time; focus on one thing
at a time.
Good things come to those who wait
Meaning: If you are patient, good things can happen.
Honesty is the best policy
Meaning: It’s always better to tell the truth than it is to lie.
There is no place like home
Meaning: Your home is the most comfortable place in the world.
Easy come, easy go
Meaning: When you get money quickly, like by winning it, it’s easy to spend it or
lose it quickly as well.
Don’t bite the hand that feeds you
Meaning: If someone’s paying you or helping you out, you have to be careful not
to make them angry or say bad things about them.
If you can’t beat ‘em, join ‘em
Meaning: When you try to change someone’s behavior or
it doesn’t work, you might have to change instead.
One man’s trash is another man’s treasure
Meaning: Different people have different ideas about
what’s valuable.
There’s no time like the present
Meaning: If you need to do something, don’t wait until
later. Do it now.
Necessity is the mother of invention
Meaning: When you’re really in need, you think of cre-
ative solutions to your problems.
A penny saved is a penny earned
Meaning: Save your money
Don’t put too many irons in the fire

(a) It is wise not to use iron unnecessarily

(b) Focus on one thing at a time
(c) Strike the iron when it is hot
One man’s trash is another man’s treasure

• (a) trash can lead to treasure

• (b) Nobody needs trash
• (c) Different people have different ideas about
what’s valuable.
Communication
What is
communication? VER
Communication is the process of sending and receiving
messages through verbal and nonverbal means including speech
or oral communication, writing or written communication, signs,
signals, and behavior.
What are the most common ways or
methods on how we COMMUNI-
CATE
with people around us?
VERBAL COMMUNICA-
TION
According to Penrose and others, “Verbal
communication consists of sharing thoughts
thought the meaning of words.

According to Bovee and others, “Verbal

communication is the expression of
information through language which is
composed of words and grammar.”
VERBAL COMMUNICATION MAY
BE TWO TYPES:
ORAL and WRITTEN Communication.
ORAL
COMMUNICATIO  In oral communication,
N spoken words are used
 It includes face-to-face
conversations, speech,
telephonic conversation,
video, radio, television,
voice over internet
 Communication is
influence by pitch, volume,
speed and clarity of
speaking
 It brings quick feedback
 In a face-to-face conversation, by reading
facial expression and body language one
can guess whether he/she should trust what’s

being
Moresaid
personal
or notand informal.
 Makes immediate impact.
 Helps us correct our messages according
to the feedback and non-verbal cues
from the listener
 A word once uttered can’t be taken
back.
 Impact may be short
lived.
 It can be forgotten easily.
 There is no legal evidence of oral
communication.
WRITTEN
COMMUNICATION  Written signs or symbols are

used to communicate
 Can be transmitted via
email, letter, report,
memo, etc.
 Most common form of
communication being used
in business
 Creates a permanent record
 Allows you to store information
for
future reference
 Easily distributed
 All recipients receive the same information
 Written communication helps in laying down apparent
principles, policies and rules for running of an organiza-
tion.
 It is a permanent means of communication. Thus, it is useful
where
record maintenance
 Written is required.
communication is more precise and explicit.
 Effective written communica-
tion
develops and enhances an
organization’s image
 It provides ready records and
references
 It assists in proper delegation of
responsibilities
 Necessary for legal and binding documentation
 Written communication does not
save upon the costs.
 If the receivers of the written
message are separated by distance
and if they need to clear their doubts,
the response is not spontaneous.
 Written communication is time-consum-
ing
as thewriting
 Poor feedback is not
skills andimmediate.
quality have a negative impact
on organization’s reputation.
 Too much paper work and e-mails burden is involved
Common Etiquettes in Written Communication
Focus on
format
The various formal writing forms have a pre-determined,
universally accepted format that accompanies them.
Structuring of the
content
While writing one should ensure that the content is well organized,
with the overview/basic details comprising the introduction
Ensuring
connectivity
The content that comprises a piece of writing should reflect fluency and should
be
connected through a logical flow of thought, in order to prevent misinterpretation
and catch the attention of the reader.
Steering clear of short
form
People may not be aware of the meaning of various short forms and may thus
find it difficult to interpret them.

Importance of grammar, spelling and

punctuation
Improper grammar, spelling and punctuation can at worst
cause miscommunication and at least results in unwanted
humor and should be thus avoided.
Importance of cre-
ativity
In order to hold the readers' attention one needs to be
creative to break the tedium of writing and prevent
monotony from creeping in.
Avoiding excessive use of
jargon
Excessive use of jargon can put off a reader.
Good writing fea-
tures:
Completeness
Correctness
Credibility
Clarity
Conciseness
Consideration
Vitality
 Types of
Writing
E-mails
Letters and Memos
Agendas
Reports
Promotional Material
Academic Documents
Research (scientific) manuscripts
White Papers
https://www.youtube.com/watch?
v=ixSUBl1WNxk
The message of the video is
• (a) Rabbits are smart
• (b) Effective use of communication gives good
result
• (c) Bear has a comprehensive list which it
shared using communication skills
Non Verbal Communication
 Objectives
• To understand Verbal and Non verbal
Communication
• To realize the need of Verbal and Non Verbal
communication
• To apprehend the use of communication in
daily life
PROVERBS
 Guess the right answer and interpret the
meaning
• 1. A leopard can’t change its ————————–
• a) Tail
b) Stripes
c) Spots
d) Nature
• 2. Every cloud has a silver —————————
• a) Color
b) Hue
c) Lining
d) Finish
• 3. One man’s ———————– is another’s poison.
• a) Food
b) Medicine
c) Meat
d) Drink
• 4. Familiarity ———————– contempt.
• a) Makes
b) Breeds
c) Generates
d) Produces
• 5. Think before you ————————–
• a) Leap
b) Jump
c) Run
d) Act
• 6. Don’t look a gift horse in the ————————-
• a) Face
b) Head
c) Tummy
d) Mouth
• 7. People in glass houses should not ———————— stones.
• a) Toss
b) Throw
c) Hurl
d) Collect
• 8. You can’t have your ————————– and eat it too.
• a) Pudding
b) Cake
c) Meat
d) Ice cream
• 9. When in Rome ———————- as Romans do.
• a) Act
b) Behave
c) Do
d) Think
• 10. Paddle your own ——————–
• a) Boat
b) Yacht
c) canoe
d) rift
• 1. Spots
2. Lining
3. Meat
4. Breeds
5. Leap
6. Mouth
7. Throw
8. Cake
9. Do
10. canoe
NON VERBAL COMMUNICATION

“Non-verbal communication includes

any communication occurring without
the use of words.”

 
“It is a communication
that takes place through non-verbal cues:
through such form of non-verbal
communication as gesture, eye contact,
facial expression, clothing and space; and
through the non-verbal vocal communication
known as Para-language.”
 Forms of Non Verbal
Communication
Eye Con-
tact Eye contact, a key characteristic of nonverbal
communication, expresses much without us-
ing a single word.

Eye contact also establish the

nature of a relationship.
Facial Expres-
sions
Facial expressions are the key characteristics
of nonverbal
communication. Your facial expression can
communicate
happiness, sadness, anger or fear.
 Posture
Posture and how you carry your self tells a lot
about you.
How you walk, sit, stand or hold your head
not only
indicates your current mood, but also your
personality in
Haptic or Touch general.

Haptic communication is communicating by

touch.
Touch or Haptics is the characteristic of non-
verbal
communication and used when we come into
physical
Gestures
A gesture is a characteristic of nonverbal
communication
in which visible body actions communicate
particular
message.

Gestures include movement of the hands,

Personal space
face, or other parts of the body.
Personal space is your "bubble" - the space
you place
between yourself and others. This invisible
boundary
becomes apparent only when someone bumps
or tries to
enter your bubble.
Non-verbal communication is any information that is communicated without us-
ing
words. The important characteristics of non-verbal communication are as follows:
No use of Different May con- Shows feel-
words meaning flict with ings and
verbal mes- attitudes
sage

Culturally Vague and Largely Informality

determined imprecise uncon-
scious
 Verbal V.S. Non Verbal
Communication

Although verbal communication is easier to understand,

non-verbal communication is essential to understand not
only a message, but more importantly, the feelings behind
the message.
HTTPS://
WWW.YOUTUBE.COM/
WATCH?V=LAR_YHDWSJW
Personal appearance is an element of non-verbal
communication.
a) True
b) False
Which of these is not an element of non- verbal
communication?
a) Personal appearance
b) Posture
c) Eye contact
d) Name of the speaker
Thanks