ITPS US Monthly Service Review – Jan 2022

TCS Partnership with

GE Healthcare EDS Global
ITPS US : Phases & Highlights

Phase 1A
- Monthly BAU
- Value Delivery, stability within
daily work 1
- Site audits, pre-work and GSPS
Migrations 2
Phase 1B
Instructional Designers - CPAC 4x to 4x/6x/7x upgrades
3 - Post SSOT fixes for upgraded
- Monthly BAU & self paced/remote sites
ILT course builds - STS migration activities
- Weekly discussions and execution
for new course release
4
UV/ZFP
- Internal KT (UV, ZFP, AW)- Ongoing
- Pilot project
- Resource Alignment
 Trend Analysis – 6 months
BAU (Phase 1A) : April 1st , ‘20
BAU (Phase 1B): July 16th , ‘20

Monthly Closure Prework

35 Audit
32 32 32
30 GSPS
30
4X-Upg
25 6X/7x-Upg
SSOT(Post)
20 Partial PreWork

15 STS

10

5 4 4
3 3 3 3 3 3
2 2 2 2 2 2 2 2 2
1 1 1 1 1 1 1 1 1 1 1 1 1 1
0 0 0 0 0 0 0 0 0 0 0 0 0
0
JULY AUG SEPT OCT NOV DEC
 45
40
40

35

30

New Cases 25
& 20
Details 20
(Jan 22)
15 14

10
10 8
7
6
5
5 4
3
2 2
1 1
0
0
Pre-Work Site-Audit GSPS STS I&U

Assigned WIP Hold

 Operational Activities & Results – Scope Phase 1A
Delivery excellence Achievements Challenges/Learning
• Handling Prework and Partial Pre-work efficiently by Operational Challenges
• Customers/Sites – Prework team.
Completed: • On HCA West Florida site, DBCC was not getting
- Melrose Wakefield Hospital • Met SLA’s as per scope of work and assigned cases. triggered after full backup and RSA authentication key
In-Progress: errors were reported in log file. Kevin helped in
• HCA Putnam Community • Test Upgrades successfully completed on 2 sites. resolving the errors after which the DBCC is running
• HCA West Florida and is in process.
• HCA Capital Regional Centre
• HCA Osceola Regional Medical Centre

• Partial Prework – University of Illinois and West Florida

• Test Upgrade:

 Completed
• Hamilton Medical Centre (4x to v7)
• West Florida (4x to v7)

 Planning/In-Progress:
• San Juan Regional Medical Centre INC (6x to v7)
• HCA Putnam Community (4x to v7)
• HCA Capital Regional Centre (4x to v7)
• HCA Osceola Regional Medical Centre (4x to v7)

• RLL (In-Progress):
• OU Medicine using convertor tool. Additional space
required for RLL to be executed on big tables.

Your Words…Our Motivation!

 Operational Activities – Site Audit
Delivered with excellence Achievements

 25 Cases partially completed in Dec • Independent handling of whole Site Audit process

• Calls/queries have reduced significantly.

 Small : 16
• Started using the Service Cloud Portal to connect to the different servers to perform
 Medium : 7 the Audit process.

 Large : 2

New Audit process is under discussion with GE SME’s As Medium sites:

per new process, new audit guidelines will be defined and
1. Nationwide Childrens Hospital
accordingly documents will be prepared in collaboration 2. Suny Upstate Medical University
with GE SME’s. 3. Crisp Regional Hospital
4. Olathe Medical Services Inc
5. Freeman Hosp & Hlth Sys
6. Forrest General Hospital
7. Parkview Medical Center Inc
Large sites:
8. Driscoll Childrens Hospital
9. Northwell Health Inc

Your Words…Our Motivation!

 Process Activities – Site Audit
Current Challenges after
Go-Live/Site Upgrade
• The equipment details keeps on getting updated
for the Go-Live/Upgraded sites, so this
becomes difficult to complete the audit process
for such sites.
• Medium and Large sites require inputs from
GE/Project team on multiple equipment. Any
unavailable information leads in delay for audit
completion.
• SC reflects details of both old and new
equipment after the upgrade.
• Open Cases leads a delay in retiring the IPs and
delay in completing the audit until all open
cases for the IP are closed.
Current process Improvement/Suggestions
• As the value/versions of the equipment changes, rework is • We will start audit of the sites for which Go-Live has been completed
done multiple times to complete the audit process for and timelines may vary based on size/complexity of site
Live/Upgraded sites.
• With the help of GE team(Beth/Greg/Sal) we get the • As per process discussed with GE team.
information about - the contract details, confirmation for
retiring the equipment’s, creating new IP's and other
miscellaneous details regarding the equipment. After
receiving confirmation on above details, the values are
updated accordingly in Service Cloud.
• Team approaches GE SME’s before retiring any undesirable
equipment.
• Project team should proactively update the SC records and close the
open cases after the upgrade is completed.
• Follow up with the GE team to close the cases so that
concerned equipment can be retired.
Your Words…Our Motivation!
 Operational Activities – Scope GSPS
Delivered with excellence Achievements Challenges/Learning

GSPS Conversion :-
• Case closures on a monthly basis. • Knowledge Article or Service notes for troubleshooting
failed studies in data conversion.
Completed :-
• St Dominic Jackson Memorial • For Billings, there was a lack of response from customer
Hospital after multiple follow-ups for MRT execution.
• Baylor Scott & White Health
• We experience incorrect server setup by customer team
In-Progress :- which requires multiple follow-ups with them for
• Baptist Health System, Inc. correcting the server setup and configurations. This leads
to further delay in data conversion timeline. So as lessons
MRT Execution for FCE learnt, we have modified the pre-requisite document for
customer team.
Cleanup:-
Completed :-
• Univ Of Illinois Med Center At
Chicago
• Berkshire Health Systems Inc

In-Progress :-
• Billings Clinic

Your Words…Our Motivation!

 Operational Activities – Scope Phase 1B
Delivered with excellence
SSOT Fixes- Post Upgrade
Completed :-
• Childrens Hospital
• Mount Sinai Hospital
• Lawnwood Medical Center
CPACS Upgrades
Completed :-
• HCA Eastern Idaho : Prod CPACS v7004
In Progress :-
• Jamaica Hospital : Replication Install
• Hamilton Hospital : Prod CPACS 7004
• Melrose Hospital : Prod CPACS v7004
• SSM Oklahoma : Prod CPACS 4x
Upgrade Planned :-
• Baycare : Prod CPACS v7004
• Laurie Hospital : Prod CPACS v6.x
• Northern Nevada (net-new site)
Achievements
• Post SIL approval anomalies at IMS and DASs are fixed.
• HCA Eastern Idaho:
• Performed 4.0 SP13 to v7004 Replicated Upgrade
using the S2S Tool.
• Involved the Engg Team & Support Team during the
Go-Live due to unknown issues encountered while
execution.
• Kevin and Bill helped in planning and execution
phases for the overall project.
• Baptist Hospital:
• Applied the DAS Performance Patch 3.0 for 82 Prod
DAS Servers.
• Patches were applied in multiple phases as per the
DAS Pools.
• Lee Moffit Hospital:
• Built 7 Prod DAS Servers on CPACS v7004.
Your Words…Our Motivation!
Challenges / New Learnings
SME help will be required if there is
•
deviation from the normal process.
• HCA Eastern Idaho:
• During the S2S Migration, there were
few tables for which certain columns
were created as a part of previously
ran prep-IMS script. These columns
were not expected by the S2S Tool.
To resolve this, we checked with
Engg. Team and recreated the tables
and re-ran the Migration.
• During the Go-Live, the post
migration script was failing due to
few old users in mater tables. To
resolve this, we dropped those users
and re-ran the script, after which it
completed successfully.
 Operational Activities – Scope STS Migration
Delivered with excellence Achievements Challenges /New Learnings

STS Migration Handling the migration task efficiently after In case of any unknown errors during the migration
• •
Completed: knowledge transition provided by the GE SME. process, GE SME help will be required.

• West Florida Hospital (HCA)

• Weekly updates/progress are notified to GE team on
• Gulf Coast Medical Center (HCA) STS migration activities.

Planning:
• STS Migration has been successfully completed on
• Dekalb Medical Center (Non - HCA) 6 HCA Sites since Aug 2021.

Planned:
• Frankfort Regional Medical Center (HCA)

• University Hospital (UMDNJ) (Non - HCA)

• Lubbock Heart Hospital (Non – HCA)

• Laporte Regional Health System

(Non – HCA)

Your Words…Our Motivation!

 Operational Activities – Instructional Designers
Delivered with excellence Achievements Challenges /New Learnings
Completed-
• Assigned curriculums and learning plans for employee • Delivered each course on time as per
courses. requirements.
• Centricity Universal Viewer 7.0 SP1 for
Cardiology Release New Features • Stakeholder appreciated the output of the
• Edison True PACS Solution Overview for course and provided positive feedback.
Implementation Teams
• Edison True PACS ITPS Services Summary • Received 100% CSI from client.
• Edison True PACS Implementation Guidelines
and Information for Project Managers

• Built classes in GE Learning for the following courses:

• CCG for CPACS Interface Essentials
• CCG Installation and Configuration
• Centricity Universal Viewer 7.0 SP1 for
Radiology Release Technical Differences

• Updated TIMS calendar till March, 2022

• Updated Go-live dates for I&U audit tasks till Q3, 2022.

Your Words…Our Motivation!

THANK YOU