FUNCTIONS, ROLES

AND SKILLS OF A
MANAGER
 MANAGER
• an individual answerable for the performance of a group
members in the workplace.
• He has the official authority to assign resources of the
organization through approval of other people in
authority needed.

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FUNCTIONS OF A
MANAGER
 SET OBJECTIVES AND
PLAN
communicate the objectives to the people whose act
is required to reach them
 ORGANIZE THE GROUP

choose people for the supervision of the

units and for the job to be done
 MOTIVATE AND COMMUNICATE

• empower employees and encourage them to

follow through on strategic focus
 MEASURE PERFORMANCE

construct the dimensions concentrated on the

performance of the entire organization and all
individual available to each staff member.
 DEVELOP PEOPLE

• improve himself as a manager and build up

others.
 LEVEL OF MANAGEMENT

TOP MIDDLE FIRST LINE TEAM

MANAGER MANAGERS MANAGERS LEADER
 • Executives with cross departmental duties, who
are responsible for the overall direction of the
organization.
TOP
MANAGERS • Positions like the Chief Executive Officer (CEO),
Chief Operating Officer (COO) and Chief
Financial Officer (CFO) are examples of top
managers.
 Creates a framework for change

Develops employee’s commitment to and

ownership of the organization’s performance

TOP MANAGER
Creates a positive organizational culture
through words and actions.

Monitors business environment

 • Responsible for looking for the best way on
organizing human and other resources to
accomplish organizational objectives.
MIDDLE
MANAGERS • They could be a general manager, plant manager,
regional manager and divisional manager in an
organization.
 Plans and allocates resources to meet
objectives

Coordinates and links groups, departments and

divisions within the organization
MIDDLE
MANAGERS Monitors and managers the performance of the
subunits and individual managers who report to
them.

Implements changes or strategies generated by

top management
 • cater to the day-to-day operations of the
organization.

FIRST LINE • They are directly involved with people who are
MANAGER directly responsible for producing the company’s
good and services.
• They hold positions including office manager,
shift supervisor, department manager.
 Encourages, monitors and rewards the
performance of their subordinates.

FIRST LINE Teaches new hires how to do their jobs

MANAGER

Makes detailed schedules and operating

plans based on middle managements
intermediate range plans
 A new kind of management job with
TEAM no formal supervisory function. He
LEADER facilitates team activities towards the
achievement of the objectives.
 Facilities team performance

TEAM Managers external relationships

LEADERS

Facilitates internal relationship

ROLES OF MANAGER
 this role involve interaction
INTERPERSONAL
ROLES both inside the organization
and outside.
 This role involve the sharing and
INFORMATIONAL
ROLE analyzing of information and
distributing them as required.
 This role involve decision making on
DECISIONAL
ROLE using plan strategy and utilizing of
resources.
SKILLS OF MANAGER
 • apply proficiency or experience to perform
particular tasks.
TECHNICAL
• significant to lower levels of management and for
SKILLS
the team leaders –
(oversee the workers who produced products)
 • work in cooperation with others
HUMAN
SKILLS • spirit of trust, enthusiasm, and genuine
involvement in interpersonal relationship.
 • ability to see the total picture of the organization,
• break down problems into smaller parts
CONCEPTUAL • deal with more uncertain problems that have long-
SKILLS term consequences.
• senior the management level, the more essential
conceptual skills become.
 • ability to visualize the most appropriate
response to a situation
DIAGNOSTIC • ability to find a best solution for solving
SKILLS any specific problem.
• requires intelligence, experience and uup-
to-date knowledge of the least
developments.
 • is required equally at all three levels of
management.
COMMUNICATION • communicate the plans and policies to the workers.
SKILLS
• he must listen solve the problems of the workers.
• encourage a free-flow communication in the
organization
 • ability to influence human behavior
LEADERSHIP • to motivate the workers.
SKILLS
• help the manager to get work done
through he workers.
 • evaluation of how inspired employees are to interrelate
with superiors
MOTIVATION
TO • Managers at the higher levels are usually motivated
MANAGE strongly compared those in the lower ranks.
• Managers with high motivation are promoted quickly and
rated as exemplary by their subordinates.