Personality and Emotions

Human Behavior in Organizations

University of Baguio – Baguio City

Presented by

CANDIDO M. PEREZ, PhD, CPA

Professor in Charge

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Objectives of the Module:
The student after should be able to

• Describe the eight categories in the MBTI

personality framework
• Identify the “big Five personality variables
and their relationship to behavior in
organizations.
• Describe the impact of job typology on the
personality/ job performance relationship

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Objectives of the Module: (continuation)
The student after should be able to

• Differentiate felt from displayed emotions

• Identify the six universal emotions
• Explain gender differences to emotional
reactions and reading others.
• Describe ways in which emotions
influence work-related behavior.

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 PERSONALITY
is a combination of
• Emotional • Measurable traits that
• Attitudinal a person exhibits
• behavioral • Motives
• Emotions
• Values
• Interests
• competencies

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 Determinants of Personality

1.Heredity/ Physiological Determinants

2.Social/ Cultural Environment

3.Situational Factors

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 MYERS-BRIGGS TYPE INDICATOR
(MBTI)
• MBTI assessment is a psychometric
questionnaire designed to measure
psychological preferences in how people
perceive the world and make decisions.

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 The BIG FIVE MODEL OF
PERSONALITY
• OPENNESS TO EXPERIENCE – individual’s
range of interest and fascination with novelty ( inventive/curious
vs consistent/ cautious).
• CONSCIENTIOUSNESS - measure of reliability
(efficient/organized vs easy-going/careless).
• EXTRAVERSION - one’s confort level with relationship
(outgoing/ energetic vs solidary/ reserved).
• AGREEABLENESS – individual’s propensity to defer
others (friendly/ compassionate vs cold/unkind).
• NEUROTICISM/EMOTIONAL STABILITY
- ability to withstand stress (sensitive/nervous vs. secure/confident)
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Other key personality Attributes

• Locus of Control
• Machiavellianism
• Self-esteem
• Self-monitoring
• Risk propensity
• Type A personality

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Classification of Emotions

Felt Surface Acting

Emotions
vs vs
Displayed
Emotions Deep Acting

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 Emotional Intelligence
Emotional intelligence has five parts
•Self-awareness
•Managing emotions
•Motivation
•Emphathy
•Handling relationships

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 Emotional Influences on
Organization
• Intellectual Capital • Organizational
Responsiveness

• Customer Service • Productivity

• Employee Attraction
and Retention

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 Summary
• Emotions play a role in the choices we
make and actions we take. Directed
emotions can motivate, inspire and add
positive intensity to our work.
• Individuals who take the initiative to stay
on top of their own emotional reactions
and help others to do the same have a
positive impact on productivity,
relationship, the overall atmosphere of the
workplace and the personal well-being.
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 References
• Robbin, S.P. (2003), Essentials of Organizational Behavior 7 th edition, Prentice Hall Upper Saddle River, New
Jersey

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Any Questions
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