Managing

Kelompok 8
Waiting
Lines
Nama Anggota
Namira Addelia
201810160311560

Namira Addelia
201810160311560 LIFESTYLE
BY S A W Y E R
Namira Addelia
201810160311560

Namira Addelia
201810160311560

Namira Addelia
201810160311560
 The Economics of Waiting

The The economic cost of waiting can be

viewed from two perspectives. For a
firm, the cost of keeping an employee

Economi (i.e., an internal customer) waiting

may be measured by unproduc- tive
wages. For external customers, the

cs of cost of waiting is the forgone

alternative use of that time. Added to
this are the costs of boredom, anxiety,
Waiting and other psychological distresses
 A queue is a line of waiting customers who require
service from one or more servers. The queue need
not be a physical line of individuals in front of a

What is server, however. It might be students sitting at

computer terminals that are scattered around a

Queuing college cam- pus, or a person being placed on “hold”

by a telephone operator. Servers typically are
considered to be individual stations where customers
Systems? receive service. The stereotypical queue—people
waiting in a formal line for service—is seen at the
check-out counters of a supermarket and the teller
windows in a bank, yet queuing systems occur in a
variety of forms.
 1. That Old Empty
Feeling
The 2. A Foot in the Door
Psychology of 3. The Light at the End
Waiting of the Tunnel
4. Excuse Me, but I
Was Next

.
 1. Animate.
2.Discriminate
Principles of
Waiting Line 3. Automate
Management 4. Obfuscate
 Essential
Calling
Features of population

Queuing
Systems Subpopulations Homogeneous
groups

Finite Infinit Infinite

e
Finite
 Essential Arrival
process
Features of
Queuing
Static Dynamic
Systems

Random Random arrival Customer-

arrivals with rate varying Facility- exercised
constant rate with time controlled control

Accept/Reject Price Appointments Reneging Balking

Queue Configuration
Queue configuration refers to the
number of queues, their
locations, their spatial require-
ments, and their effects on
customer behavior

Queue
Configuration
 Essential Queue
discipline
Features of
Queuing Static Dynamic
(FCFS

Systems rule)

Selection based
Selection based on individual
on status of customer
queue attributes

Number of Processing time

Round
robin Priority Preemptive of customers
customers
waiting (SPT or cm rule)
 Essential Service
process
Features of
Queuing
Systems
Static Dynamic

Closing and
Machine- Varying service opening service
Self-service paced rate lanes