QUALITY CONTROL

& QUALITY ASSURANCE

REPORTED BY RONALD PEREYRA
 OVERVIEW

 WHAT IS QUALITY ?
 QUALITY CONTROL
 QUALITY ASSURANCE
 DIFFERENCE BETWEEN QUALITY CONTROL AND QUALITY
ASSURANCE
 BENEFIT OF QUALITY CONTROL AND QUALITY ASSURANCE
 WHAT IS QUALITY?

◆ In manufacturing, a measure of excellence or a state of being free from

defects.

◆ The totality of features and characteristics of a product or service that bears

its ability to satisfy stated or implied needs.(ISO 8402-1986)
WHAT IS QUALITY?

◆Producer’s View of Quality

 Doing the right thing
 Doing it the right way
 Doing it right the first time
 Doing it on time without exceeding cost
WHAT IS QUALITY?

◆Customer’s View of Quality

 Receiving the right product for their use
 Being satisfied that their needs have been met
 Meeting their expectations
 Being treated with integrity, courtesy and
respect
 “
“Quality means meeting requirements and meeting customer
needs, which means a defect-free product from both the
producer’s and the customer’s viewpoint. Both quality
control and quality assurance are used to make quality
happen.”
QUALITY
ISO 9000
CONTROL definition
The operational techniques and activities that are used
to fulfill requirements for quality
 WHAT IS QUALITY CONTROL?

◆ It is a process that is used to ensure a certain level of

quality in a product or service.
◆ The quality control process includes the activities
which ensure a high quality product.
◆ Quality control functions start once the project work has
begun.
QUALITY
ASSURANCE
ISO 9000 definition
All those planned and systematic activities
implemented to provide adequate confidence that will
fulfill requirements for quality
 WHAT IS QUALITY ASSURANCE?

◆ Quality assurance is a proactive process

◆ Quality audit is an example of a quality assurance
process. Other examples of quality assurance are
selection of tools, definition of process, training etc.
 BENEFITS OF QA AND QC

◆ It gives you a high quality output.

◆ It increases the efficiency of operations.
◆ It brings customer satisfaction, which affects your brand and
helps you grow your business.
◆ If your product is of good quality, you will not need much
rework.
◆ A high level of confidence and a motivated team.
 Is there actually a
difference between
Quality Assurance and
Quality control ?
The short answer is ...
YES !!!
Although often used
interchangeably ….
Although often used
interchangeably ….
the terms Quality Control
and Quality Assurance
refer to two distinct
processes
 And these two
processes are essential
for a manufacturing
operation to run
successfully
 And these two
processes are essential
for a manufacturing
operation to run
successfully

Let’s take a look at what

each operation entails :
Quality Assurance involves
the verification of
manufacturing quality.
Quality Control validates the quality
of the output by manufacturing
processes.
 PLANNING

QUALITY
ASSURANC
E
As a process,
Quality Assurance QUALITY
always happens CONTROL

before Quality
Control SHIPPING

HAPPY
CUSTOMER
 In the Quality
Control stage ...

Products are
tested to ensure
proper function
If there are defects,
products are corrected
to meet production
standards
 For manufacturing companies, implementing
Quality Assurance and Quality Control saves on:
By having these processes in place manufacturers can count
on seeing fewer mistakes and fewer losses throughout
production

The results?
Quicker Turnaround times
Higher Production Quality
More satisfied customers
 QC VS. QA
QUALITY CONTROL
◆ In quality control, you try to find
the defects and correct them
while making the product
◆ It is a product based approach
◆ Quality control is used to verify
the quality of the product
QUALITY ASSURANCE
◆ In quality assurance, you plan to
avoid the defect in the first place
◆ It is a process based approach
◆ It involves processes managing
quality
 QC VS. QA
QUALITY CONTROL
◆ Inspection and testing are
examples of the quality control
process
◆ Quality control identifies the
defects after the product is
produce but is not yet released or
is still in the production phase
QUALITY ASSURANCE
◆ Quality audit is an example of
quality assurance
◆ The goal of the quality assurance
process is to develop a process so
that defects do not arise when
you are producing the product
 QC VS. QA
QUALITY CONTROL QUALITY ASSURANCE

PRODUCT PROCESS
REACTIVE PROACTIVE
FIND DEFECTS PREVENT DEFECTS
 “
Quality control and quality assurance are important
concepts, yet most project managers have only a vague
understanding of the meanings and the differences
between these terms.
THANK YOU !!!