A STUDY ON

CUSTOMER
SATISFACTION
TOWARDS GOLD LOAN

GROUP-6
GOLD LOAN

A gold loan is a secured loan wherein the borrower

keeps their gold, ranging from 18K to 24K, with a bank
or a financial institution as security and avails capital
against it.
How Do Gold Loans Work?
• Checking the quality
• Know Your Customer (KYC)
• Approval of gold loan
 SBI
GOLD LOAN
SCHEME
 SBI Personal Gold Loan
• Maximum Loan Amount : Rs 50.00 lacs
• Minimum Loan Amount : Rs 20,000 /-
• Margin
– Gold Loan: 25%
– Liquid Gold Loan: 25%
– Bullet Repayment Gold Loan: 35%
• Security : Pledge of gold ornaments duly verified for quality & quantity.
• Processing Fees:
0.50% of the Loan amount minimum Rs500/- + applicable GST
• Interest Rate :
– For any Loan amount : 0.30% above the MCLR-1yr
• Others : Gold appraiser charges will be paid by the Applicant.
 SBI Personal Gold Loan
Eligibility
• Age : 18 years and above
• Profession : Any individual (singly or jointly) with Steady source of income
including: Bank’s Employees, Pensioners. (No Proof of income required)
Documents Required
To Apply Loan
• Application for Gold Loan with two copies of photographs.
• Proof of Identity with proof of Address
• Witness Letter in case of illiterate borrowers.
Time of Disbursement
• DP note and DP Note Take Delivery Letter.
• Gold Ornaments Take Delivery Letter.
• Arrangement Letter.
 SBI Personal Gold Loan
Repayment
• Repayment Mode 
– Gold Loan EMI based : The repayment of Principal and Interest will be commenced
from the month following the month of disbursement.
– Liquid Gold Loan: Overdraft Account with transaction facility and monthly interest
is to be served.
– Bullet Repayment Gold Loan: On or before the term of the loan/ on closure of
account.
• Repayment Period
– Maximum :
Gold Loan : 36 months
Liquid Gold Loan : 36 months
Bullet Repayment Gold Loan : 12 months
 SBI Realty Gold Loan
• Maximum Loan Amount : Rs 50.00 lacs
• Minimum Loan Amount : Rs 50,000 /-
• Margin
– SBI Realty EMI Gold Loan: 25%
– SBI Realty Liquid Gold Loan (Overdraft): 25%
– SBI Realty Bullet Repayment Gold Loan: 35%
• Security : Pledge of gold ornaments duly verified for quality & quantity.
• Processing Fees : 0.50% of the Loan amount minimum Rs500/- + applicable GST .
• Interest Rate :  
– For nay loan amount : 0.30% above the MCLR-1yr
• Others : Gold appraiser charges will be paid by the Applicant.
 SBI Realty Gold Loan
• Eligibility
• Age : 18 years and above
• Repayment Period - Maximum upto :
– SBI Realty EMI Gold Loan : 36 months
– SBI Realty Liquid Gold Loan : 36 months
– SBI Realty Bullet Repayment Gold Loan : 12 months
• Repayment Mode
– SBI Realty EMI Gold Loan : The repayment of Principal and Interest will be commenced from
the month following the month of disbursement.
– SBI Realty Liquid Gold Loan: Overdraft Account with transaction facility and monthly interest
is to be served.
– SBI Realty Bullet Repayment Gold Loan : On or before the term of the loan/ on closure of
account.
SBI Gold Loan interest rate

Scheme 1 year MCLR Spread over 1 year MCLR Effective Interest Rate

Realty Gold Loan(all variants) 7.10% 0.30% 7.40%

 ICICI
GOLD LOAN
SCHEME
Gold Loan: Get Loan Against
Gold Jewellery
Features & Benefits of Gold Loan
ICICI Bank Gold Loans offer various benefits that make it the ultimate solution for all
your financial needs:
• Quick disbursal
• Attractive interest rates
• Simple documentation
• No EMIs. Repayment at the end of the loan tenure
• Complete safety of your jewellery

Minimum loan amount : 10000

Maximum loan amount : 15 lakh
 Gold Loan: Get Loan Against
Gold Jewellery

How to Apply for ICICI Bank Gold Loan

Online Missed call Offline

• https://www.icicibank.com/calculator/gold-loan-calculator.page?#toptitle
Eligibility:
• The applicant must be above 18 years of age.
• Applicant must remember that the purity of your jewellery must be above 18 karats
of gold as your loan amount will also depend on it.
• Applicant don’t need to submit any income proof to get a gold loan from ICICI Bank,
but they should have a stable flow of income to ensure a smooth repayment.
• The individual must have the receipt of gold against which he or she wants to opt for
a gold loan.
 Gold Loan: Get Loan Against
Gold Jewellery

Documentation
ICICI Bank Gold Loan is designed keeping your convenience in
mind. Documentation Charges : ₹ 199
1. Two passport size photograph
2. ID Proof such as Driving License / Passport Copy / Voter ID Card /
Aadhaar Card / Ration Card, any one document needs to be submitted
3. Address Proof such as Driving License / Voter ID Card / Aadhaar Card /
Passport Copy/ Job Card Issued by NREGA (any one)
MUTHOOT
FINANCE
GOLD LOAN
SCHEME
 MUTHOOT ONE PERCENT
LOAN

• Online Gold Loan (OGL) facility available

• Loan Amount: ₹1,500 to ₹50,000
• Tenure: 12 months
• Free insurance for pledged gold ornaments
• Scheme with the lowest rate of interest (12% p.a.) if 100% interest is paid monthly
 MUTHOOT ULTIMATE LOAN
(MUL)

• Online Gold Loan (OGL) facility available

• Loan starting from ₹1,500 and no maximum limit
• Tenure: 12 months
• Free insurance for pledged gold ornaments
• Rate of interest is 22% p.a. with 2% rebate if 100% interest is paid monthly
 MUTHOOT DELIGHT LOAN

• Online Gold Loan (OGL) facility available

• Loan Amount: ₹1 lakhs to ₹5 lakhs
• Tenure: 12 months
• Free insurance for pledged gold ornaments
• Low rates of interest
 MUTHOOT EMI SCHEME (MES)

• Loan starting from ₹20000 and no maximum limit

• Tenure: 6, 12, 18, 24, 30, or 36 months
• No penalty on prepayments
• Attractive 21% rate of interest (diminishing balance)
• Maximum Value Loan offered
• 3 days grace period for late payment of EMI
• Freedom to pay one or more EMIs based on your convenience
 MUTHOOT BIG BUSINESS LOANS

• Low rates of interest with maximum LTV

• Tenure: 12 months
• Free insurance for pledged gold ornaments
• Online Gold Loan (OGL) facility available
• Loan Amount: ₹25 Lakhs to ₹500 lakhs as per Schemes
• Muthoot Big Business Loan Silver @9.5% p.a.
• Muthoot Big Business Loan Platinum @9% p.a.
• Muthoot Big Business Loan Diamond @9% p.a.
• Muthoot Big Business Loan Elite @ 9% p.a.
MANAPPURAM
GOLD LOAN
SCHEME
 Online Gold Loan

FEATURES
• Access gold loan from anywhere, anytime
• Free insurance cover for your gold
• Easy documentation, instant approval, convenient 24X7 online repayment
• Hassle-free, paper-less transaction from your mobile device
• Free safe custody for your valuable gold
• No hidden charges, fully transparent
• Loans up to Rs.1.5 crore
• Avoid lengthy manual documentation process.
• 100% safety and security for your gold jewellery
• Enjoy anytime liquidity
 Gold Loan

• SCHEME NAME: MANAPPURAM KISSAN LOAN GL MKL*

• LOAN LIMIT: MIN RS 5 LAC
• LOAN TENURE: 90 Days
• EFFECTIVE INTEREST RATE AFTER REBATE (P.A.): 9.9% -23.75%
• REBATE %(RANGE): 2.25% - 16.1%
• INTEREST RATE: 26%
• ANNUALISED INTEREST RATE: 26.56%
 Gold Loan

• SCHEME NAME: GL SX
• LOAN LIMIT: MIN. Rs 1000
• LOAN TENURE: 90 Days
• EFFECTIVE INTEREST RATE AFTER REBATE (P.A.): 23%
• REBATE %(RANGE): 1% - 3%
• INTEREST RATE: 26%
• ANNUALISED INTEREST RATE: 26.56%
 Gold Loan

• SCHEME NAME: GL MRS

• LOAN LIMIT: MIN.Rs1000
• LOAN TENURE: 90 Days
• EFFECTIVE INTEREST RATE AFTER REBATE (P.A.): 12%
• REBATE %(RANGE): 1% - 14%
• INTEREST RATE: 26%
• ANNUALISED INTEREST RATE: 27.43%
 Gold Loan

• SCHEME NAME: GL MKL – 4

• LOAN LIMIT: MIN. 4LAC, MAX 5 LAC
• LOAN TENURE: 90 Days
• EFFECTIVE INTEREST RATE AFTER REBATE (P.A.): 11%
• REBATE %(RANGE): 2% - 15%
• INTEREST RATE: 26%
• ANNUALISED INTEREST RATE: 27.43%
 Gold Loan

• SCHEME NAME: GL MKL – 3

• LOAN LIMIT: MIN. 3LAC, MAX 4 LAC
• LOAN TENURE: 90 Days
• EFFECTIVE INTEREST RATE AFTER REBATE (P.A.): 11.5%
• REBATE %(RANGE): 1.75% - 14.5%
• INTEREST RATE: 26%
• ANNUALISED INTEREST RATE: 27.43%
 QUESTIONNAIRE
Name:
Phone number:
Age:
Between 21 to 25 □ Between 25 to 35 □ Between 35 to 50 □ above 50□
Gender:
Male□ Female□
Occupation:
Student □ Job □ Business □ Housewife□
Monthly income:
Below 15,000□ between 15,000 to 30,000□ between 30,000 to 50,000□
above 50,000□
Purpose of taking Gold Loan
Family Requirement□ Medical Requirement□ Education Fee□ Agriculture Purpose□
Other□
 QUESTIONNAIRE
  strongly agree agree neither agree nor disagree strongly disagree
disagree
Documentation process is easy

Less document required for gold loan

Gold loan approval is faster

Gold loan interest rate is affordable

Repayment options are easy

Staff behaviour is good

Response from staff is faster

Problem solving time is convenient

Problem solving skill and behaviour of staff is good

Is it provides safety of gold ornaments

Loan closing system is fast