Technology-based

communication
• Technology has made documentation and communication quick
and easy.
• With the use of databases and inexpensive storage, you can save
emails and other communications and can query them as
needed for future use.
• Compare that with filing paper copies in an immense array of
expensive file cabinets to attempt to archive later and it is easy
to see a cost and efficiency savings in documentation. The
required space to store cabinets and the employees to find the
data, not to mention the gradual degradation of ink on paper,
makes traditional means of documenting communication quite
challenging and inefficient.
 Writing Effective Emails

• Don't overcommunicate by email.

• Make good use of subject lines.
• Keep messages clear and brief.
• Be polite.
• Check your tone.
• Proofread.
• 1. Don't Overcommunicate by Email
• One of the biggest sources of stress at work is the
sheer volume of emails that people receive. So,
before you begin writing an email, ask yourself: "Is
this really necessary?"
• Whenever possible, deliver bad news in person. This
helps you to communicate with empathy,
compassion, and understanding, and to  make
amends if your message has been taken the wrong
way.
2. Make Good Use of Subject Lines
• A newspaper headline has two functions: it
grabs your attention, and it summarizes the
article, so that you can decide whether to read
it or not. The subject line of your email
message should do the same thing.
• Always use a few well-chosen words to tell the
recipient what the email is about.
3. Keep Messages Clear and Brief
• Emails, like traditional business letters, need
to be clear and concise. Keep your sentences
short and to the point. The body of the email
should be direct and informative, and it should
contain all necessary information.
4. Be Polite
• People often think that emails can be less
formal than traditional letters. But the
messages you send are a reflection of your
own professionalism , values, and attention to
detail, so a certain level of formality is needed.
• Unless you're on good terms with someone,
avoid informal language, slang and
inappropriate abbreviations.
5. Check the Tone
• When we meet people face-to-face, we use
the other person's body language, vocal tone,
and facial expressions to assess how they feel.
Email robs us of this information, and this
means that we can't tell when people have
misunderstood our messages.
 In the first example below, Emma might think that
Harry is frustrated or angry, but, in reality, he feels fine.
6. Proofreading
• Take a moment to review your email for spelling,
grammar, and punctuation mistakes. Your email
messages are as much a part of your professional
image.
• As you proofread, pay careful attention to the length
of your email. People are more likely to read short,
concise emails than long, rambling ones, so make
sure that your emails are as short as possible,
without excluding necessary information.
 SLIDE PRESENTATIONS
• A slide is a single page of a presentation.
• Collectively, a group of slides may be known as
a slide deck.
• In the digital age, a slide most commonly
refers to a single page developed using
a presentation program such as MS
PowerPoint, Apple Keynote, Google
Slides, Apache OpenOffice or LibreOffice.
 Slide Producing Software

• Presentation slides can be created in many pieces

of software such as Microsoft PowerPoint, Apple
Keynote, LibreOffice Impress, Prezi, ClearSlide,
GoAnimate, Snagit, Camtasia, CamStudio, SlideSh
are, and Reallusion.
• PowerPoint is currently the most popular slides
presentation program. 
• LibreOffice Impress is a FOSS(Free and open-
source software) alternative.
 Search Engines
• A search engine is a software system that is
designed to carry out web searches (Internet
searches), which means to search the World Wide
Web in a systematic way for particular information
specified in a textual web search query. The search
results are generally presented in a line of results,
often referred to as search engine results
pages (SERPs). The information may be a mix of
links to web pages, images, videos, articles,
research papers, and other types of files.
• Google. Google Search Engine is the best search
engine in the world and it is also one of most
popular products from Google. ...
• Bing. Bing is Microsoft's answer to Google and it
was launched in 2009. ...
• Yahoo. ...
• Baidu. ...
• AOL. ...
• Ask.com
Search Engines
 REPOSITORY
• The definition of a repository is a place where
things are stored for safe keeping, or where
there is an ample supply of something, or a
person or thing with a lot of information
about something. A building where weapons
are stored is an example of a repository for
weapons.
 What are digital repositories?

• A digital repository is an online archive in

which authors and academics can deposit
their work, with the intention that it will be
openly available in digital form. The term
‘digital repository’ may also be used to refer to
the organization which is responsible for the
long-term maintenance of digital resources
and for making these resources available to
the public or specified communities of users.
 GITHUB
• Github is a web-based platform used for
version control. Git simplifies the process of
working with other people and makes it easy
to collaborate on projects. Team members
can work on files and easily merge their
changes in with the master branch of the
project.
 Stack Exchange
• Stack Exchange is a network of question-and-
answer (Q&A) websites on topics in diverse
fields, each site covering a specific topic. 
 Open-source software (OSS)
• Open-source software (OSS) is computer
software that is released under a license in
which the copyright holder grants users the
rights to use, study, change, and distribute the
software and its source code to anyone and
for any purpose. Open-source software may
be developed in a collaborative public manner.
Open-source software is a prominent example
of open collaboration.
• Free software (or libre software) is computer
software distributed under terms that allow
users to run the software for any purpose as
well as to study, change, and distribute it and
any adapted versions.
• Proprietary software, such as Microsoft
Office, Google Docs, Sheets,
and Slides or iWork from Apple. Users cannot
study, change, and share their source code.
 SWAYAM
• SWAYAM  stands for "Study Webs of Active-Learning
for Young Aspiring Minds" is an Indian Massive open
online course (MOOC) platform. SWAYAM is an
initiative launched by the then Ministry of Human
Resource Development (M.H.R.D.) (now Ministry of
Education), Government of India under Digital
India to give a coordinated stage and free entry to
web courses, covering all advanced education, High
School and skill sector courses. It was launched on
9th July 2017 by Honorable President of India.
MASSIVE OPEN ONLINE COURSE (MOOC)
• A massive open online course (MOOC /muːk/) is an online
course aimed at unlimited participation and open access
via the Web. In addition to traditional course materials,
such as filmed lectures, readings, and problem sets, many
MOOCs provide interactive courses with user forums or
social media discussions to support community
interactions among students, professors, and teaching
assistants (TAs), as well as immediate feedback to quick
quizzes and assignments. MOOCs are a widely researched
development in distance education, first introduced in
2008, that emerged as a popular mode of learning in 2012.
 NPTEL

• NPTEL is an acronym for National Programme on

Technology Enhanced Learning which is an initiative
by seven Indian Institutes of Technology (IIT Bombay,
Delhi, Guwahati, Kanpur, Kharagpur, Madras and
Roorkee) and Indian Institute of Science (IISc) for
creating course contents in engineering and science.

• NPTEL provides quality education to anyone

interested in learning from the IITs.
 QUORA
• Quora (/ˈkwɔːrə/) is an American question-and-
answer website where questions are asked,
answered, followed, and edited by Internet users,
either factually or in the form of opinions.
• The company was founded in June 2009, and the
website was made available to the public on June
21, 2010. Users can collaborate by editing
questions and commenting on answers that have
been submitted by other users.
 PLAGIARISM 
• Plagiarism means presenting someone else's
work as your own. In academic
writing, plagiarizing involves using words,
ideas, or information from a source without
including a proper citation.
TYPES OF PLAGIARISM
MLA-Modern Language Association
APA- American Psychological Association.