A Learning Organisation

for the Future

Johan Skoglöf

Developing Learning Organisations for…

Future Learning Organisation

 Who are you?
What are your expectations?
What happened to the
Travel Agency?
1999 2017

75 1
28m journeys + 77% 39m journeys
6000 employees - 50% 3000 employees

Future Learning Organisation

Competence Development
in focus
Lack of skills in Sweden Investments in EdTech (MUSD)
10000

9000

8000

7000

6000

5000

4000

3000

2000

1000

0
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Future Learning Organisation

What is a Learning
Organisation?

An organization that acquires knowledge and innovates fast enough to

survive and thrive in a rapidly changing environment.

• encourages continuous learning, critical thinking and new ideas.

• allows and learns from mistakes end experiments.
• implements new knowledge into daily work throughout the organization.

Peter Senge, Bersin Deloitte etc.

Future Learning Organisation

High performing learning
organisations are more profitable

Profitability growth 3x

Probability for top result

• Innovation
• Productivity 2x
• Employee development 7x
Bersin, High Impact Learning Culture

Future Learning Organisation

Researching best practices
for learning organisations

Future Learning Organisation

Agenda

!
Organisation
for Learning 6 1 Employee
Learnability

Digital
Learning
5 2
Learning
Culture

Learning in the
flow of Work
4 3 Leadership
for Learning

Future Learning Organisation

Agenda
Beehive

!
Organisation
for Learning 6 1 Employee
Learnability

Digital
Learning
5 2
Learning
Culture

Learning in the
flow of Work
4 3 Leadership
for Learning

Future Learning Organisation

The changing nature of
work

Future Learning Organisation

Job transformation
2018 to 2022
Bookkeeping and Payroll Clerks
Administrative Secretaries
Financial Analysts
Bank Tellers and Related Clerks
Accountants and Auditors
Sales and Purchasing Agents
…

Data Analysts
AI and Machine Learning Specialists
People and Culture Specialists
Organizational Development
Specialists
User Experience Designers
Service and Solutions Designers
…
World Economic Forum, ”Future of Jobs report 2018”

Future Learning Organisation

 Building new
competences at speed

In demand 2022
• Creativity and initiative
• Social influence
Professional
skills + • “System” analysis
• Digital literacy
• Innovation
• Complex problem-solving
• Active learning
• Data analytics
• …
Do we have these skills?
World Economic Forum, ”Future of Jobs report 2018”

Future Learning Organisation

Dramatic increase in
development needs?
From 30 hours/ year Adding 100 hours/ year

100

400
Future Learning Organisation
Association of Talent Development, World Economic Forum
Exponential technical
growth but linear adaptation
Technological

Change
development

Surprise

Organizational change,
expectations

Disappointment

Time
Kurzweil, Moore, Brinker mf.fl

Future Learning Organisation

Exponential technical growth
but linear adaptation
Technological

Change
development

Are we adaptable enough?

Individual
change

Organizational
change

Time
Kurzweil, Moore, Brinker mf.fl

Future Learning Organisation

The situation of
todays worker

75% 5:e min

interruption
stressed

30% 20%
gig on search

Harder to fit learning

40% in a busy day! 27%
Wasted on
mobile
mail
Bersin Deloitte, Modern Learner

Future Learning Organisation

We are not learning
as before

▪ Shorter moments
▪ Mobile first
▪ Just-in-time
▪ Collaboration
▪ Self directed

Bersin, ”Meet the modern learner”

Future Learning Organisation

 Learning and growth very
important for new generations
1st = Learning & growth

Digital natives Collaborative

Impatient
Transparency

Job hoppers How are we adapting for Feedback & recognition

Millenials? PwC, “Millennials at work”, Gallup, Linkedin etc.

19 Future Learning Organisation

Discuss with your
neighbor

Take 2-3 minutes to discuss:

How does these challenges
impact xxx?

• Skill shift
• Work situation
• Learner preferences
• New generation needs

Future Learning Organisation

Agenda

!
Organisation
for Learning 6 1 Employee
Learnability

Digital
Learning
5 2
Learning
Culture

Learning in the
flow of Work
4 3 Leadership
for Learning

Future Learning Organisation

Employee driven
learning
I am able

I want to I am allowed

Future Learning Organisation

Enter the Learning
Worker
”Instead, what is far more
valuable is to have the
ability to learn and to
apply those learnings into
new and unique scenarios

It's no longer about what you know, it's about

how you can learn and adapt.”

Morgan Jacob, Future of Work

Heavy Learners (5 hours/week)
✓ 39% more productive/successful
✓ 74% more goal oriented
✓ 21% happier at work

Korn Ferry, ManPower, LinkedIn, Bersin

Future Learning Organisation

Learnability Motivation
Planning

Education Experience

Motivation Evaluation
• Own drivers
• Understand changes Exposure Environment
• Clear ambitions
• Positive mindset
• …

Future Learning Organisation

 Growth Mindset
• I can learn anything
• Failures are possibilities
for learning
• I will succeed if trying
harder
• Challenges helps me
growing
• I enjoy trying new things
Future Learning Organisation
• I either can or can´t
• Failures are caused by my
limitations
• Success is depended on my
inherit capability
• I dislike challenges
• I keep to what I already
master
Carol S. Dweck
Learnability Motivation
Planning
Plan
• Understand needs
• Plan development
• Use the tools
Education Experience • Find knowledge
• …

Evaluation

Exposure Environment

Future Learning Organisation

Using different learning
formats EXPERT
Social networks

Knowledge sharing

Collaboration

Coaching Reflection

Articles Challenging tasks

Video Job shadowing

Search ”On-the-job”
learning
Performance
Support
MOOC

Webinar

Classroom

eLearning

BEGINNER

Future Learning Organisation

Learnability Motivation
Planning

Education Experience

Evaluation

Evaluate
Exposure Environment • Ask for feedback
• Reflect
• Document
• …

Future Learning Organisation

Learn from experiences

• Ask for challenges

• Take new roles
• Experiment
• Ask for feedback
• Reflect on your way home
• Lessons learnt
• Document conclusions
• ...

Future Learning Organisation

Learn from others

Use your network

• Plan the network
• Maintain the network
• Participate in groups
• Search for advice
• …

Social media
• Find your forums
• Comments
• Share experiences
• Add value
• Put questions
• ..

Future Learning Organisation

Learn from education
and environment

40%
new!
>30
• Micro course min/day
• MOOC
• Video
• Articles
• …

Future Learning Organisation

Use tools that
enhances your learning

Read/view Share
Gather Comment

Search Digital learning ecosystem Discuss

Write Follow
Instructions Take courses

Future Learning Organisation

Agenda

!
Organisation
for Learning 6 1 Employee
Learnability

Digital
Learning
5 2
Learning
Culture

Learning in the
flow of Work
4 3 Leadership
for Learning

Future Learning Organisation

What IS a learning
culture?

• Encourages and rewards risk taking

(“dare to try”)
• Empowers employees in work and
learning decisions
• Uses mistakes for learning
• Designs work for learning
• Encourages reflection
• Values learning
• Enables collaboration and sharing

Future Learning Organisation Bersin, High Impact Learning Culture

Ericsson People Story

Future Learning Organisation

IBM – Think Fridays

Future Learning Organisation Ginni Rometti, CEO IBM

Communicate value of
learning

Future Learning Organisation

Establish structures for
growth
4x

Rewards
Roles
Processes
6x 3x
Future Learning Organisation Bersin, High Impact Learning Culture
Agenda

!
Organisation
for Learning 6 1 Employee
Learnability

Digital
Learning
5 2
Learning
Culture

Learning in the
flow of Work
4 3 Leadership
for Learning

Future Learning Organisation

Manager role in
employee development

Future Learning Organisation LinkedIn Learning Report

Leads by example

• Experiments/”dares to try”
• Talks about own failures
• Recruits/rewards LQ
• Promotes value of learning
• Talks about own learning
• Shares knowledge
• Gives lectures
• …

Future Learning Organisation

Är själv en LQ
Actively plans for
experiences

• Challenging tasks
• Plans activities - gaps
• Observation/ job shadowing
• After action reviews
• Embed reflections in work
• Plans for continuous feedback
• Problem solving sessions
• Talks of own experiences
• …

Future Learning Organisation

Coaches employees

• Frequent check-ins
• Asks for feedback
• Encourages feedback
• Supports employee
learning
• Shares own experiences
• …
Future Learning Organisation
Promotes collaboration
and learning

• Learning Fridays
• Promotes 30 min learning work outs
• Knowledge sharing in meetings
• Rewards learning/sharing
• Sets targets on sharing
• Transparent with information
• Moves work to collaboration platform
• …

Future Learning Organisation

Discuss for
10 minutes

How can we promote a culture where

employees want to, are able to and
are allowed to continuously learn?

Future Learning Organisation

Agenda

!
Organisation
for Learning 6 1 Employee
Learnability

Digital
Learning
5 2
Learning
Culture

Learning in the
flow of Work
4 3 Leadership
for Learning

Future Learning Organisation

 The need to integrate
learning in work

Learning in the flow of work

5:e min 75%

stressed
interruption

1%
learning

Future Learning Organisation Bersin Deloitte, Modern Learner

Anticipate need for
learning in work
Anticipate
Need

Enable
Improvement
Support
Performance

Future Learning Organisation

Anticipate need
E.g. use Design Thinking

Future Learning Organisation

Support performance

Future Learning Organisation

Support performance

Future Learning Organisation

Enable improvement
with feedback loops

Work

Improvement Result

Feedback

Future Learning Organisation

Understand and solving
performance problems
Employee:
▪ Motivation
▪ Knowledge
▪ Health

Organisation:
Work task:
▪ Culture
▪ Procedure
▪ Values
▪ Rules
▪ Leadership
▪ Technology
▪ Systems
▪ Collaboration
▪ Processes
▪ Information
▪ Technologies
▪ Expectations
▪ Products
▪ Requirements
▪ Customers

Future Learning Organisation

Agenda

!
Organisation
for Learning 6 1 Employee
Learnability

Digital
Learning
5 2
Learning
Culture

Learning in the
flow of Work
4 3 Leadership
for Learning

Future Learning Organisation

 Digitalisation of
learning
MUSD 10000

9000

8000

7000

6000

5000

4000

3000

2000

1000

0
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Future Learning Organisation

Learning Methods
Examples

Education Environment Exposure Experience

Instructor led classroom Search Teamwork Experiment

eLearning Performance support Collaboration Reflection
Webinar Instructions Professional nätverk Career planning
MOOC Magazines Coaching/mentoring Projects
Micro learning Blogs Feedback Challenging tasks
Tests Books/reports Forum/chat ”On-The-Job” learning
LMS Video Social networks Job shadowing
Games Podcast Knowledge sharing Job rotation
Workshops Learning portals Conferences Simulation
Etc. Etc. Etc. Etc.

Future Learning Organisation

The content deficit

Future needs

Current need

LMS

Future Learning Organisation

Employees paying for
their learning
81
million
75
MUSD

30%

Future Learning Organisation

What content is
relevant…
Content matching
• Competence needs
• Quality standards
• Handelsbanken way
• Learner preferences
• …

Curating

Future Learning Organisation

Connecting learning to
roles and competences

Future Learning Organisation

Learning Experience
Platform (LXP)

• Aggregated
• Curated
• User (e.g. skills)
• Usage
• Social
• Content analysis

Future Learning Organisation

Micro learning enables
learning at the point of need

Future Learning Organisation

Overcoming the
forgetting curve

Future Learning Organisation

Learning Methods
Examples

Education Environment Exposure Experience

Instructor led classroom Search Teamwork Experiment

eLearning Performance support Collaboration Reflection
Webinar Instructions Professional nätverk Career planning
MOOC Magazines Coaching/mentoring Projects
Micro learning Blogs Feedback Challenging tasks
Tests Books/reports Forum/chat ”On-The-Job” learning
LMS Video Social networks Job shadowing
Games Podcast Knowledge sharing Job rotation
Workshops Learning portals Conferences Simulation
Etc. Etc. Etc. Etc.

Future Learning Organisation

Support performance

Future Learning Organisation

80-90% of learning is
informal

Informal learning

Formal

Future Learning Organisation

How to find relevant
knowledge?

Future Learning Organisation

Learning Portals
Supporting informal learning

eLearning
Recorded webinar
Videos
Instructions
Web pages
Forum

Future Learning Organisation

Learning Methods
Examples

Education Environment Exposure Experience

Instructor led classroom Search Teamwork Experiment

eLearning Performance support Collaboration Reflection
Webinar Instructions Professional nätverk Career planning
MOOC Magazines Coaching/mentoring Projects
Micro learning Blogs Feedback Challenging tasks
Tests Books/reports Forum/chat ”On-The-Job” learning
LMS Video Social networks Job shadowing
Games Podcast Knowledge sharing Job rotation
Workshops Learning portals Conferences Simulation
Etc. Etc. Etc. Etc.

Future Learning Organisation

eMentoring/coaching

Future Learning Organisation

Platform for
Social Learning

• Follow
• Discuss
• Share
• Meet
• Flow

Future Learning Organisation

Platform for
Knowledge Sharing

Future Learning Organisation

Learning in Office365

Future Learning Organisation

Learning Methods
Examples

Education Environment Exposure Experience

Instructor led classroom Search Teamwork Experiment

eLearning Performance support Collaboration Reflection
Webinar Instructions Professional nätverk Career planning
MOOC Magazines Coaching/mentoring Projects
Micro learning Blogs Feedback Challenging tasks
Tests Books/reports Forum/chat ”On-The-Job” learning
LMS Video Social networks Job shadowing
Games Podcast Knowledge sharing Job rotation
Workshops Learning portals Conferences Simulation
Etc. Etc. Etc. Etc.

Future Learning Organisation

Enhancing experiential
learning with VR

Future Learning Organisation

Change of Learning
modalities

ILT Virtual ILT Online self-study On the job Collaboration

Future Learning Organisation

Ecosystem for learning

Portal, collaboration platform (Teams, Slack)

LXP Performance
Degreed, Fuse Support
WalkMe, GuideMe

Micro learning
YouTube, TED-talk, Axonify, Grovo
Bloggar…

MOOC
Udacity, Coursera LMS
SABA, Cornerstone

HRIS, Master data

Future Learning Organisation

Discuss with your
neighbor

What learning innovations could be used

to address our most important challenges

Future Learning Organisation

Agenda

!
Organisation
for Learning 6 1 Employee
Learnability

Digital
Learning
5 2
Learning
Culture

Learning in the
flow of Work
4 3 Leadership
for Learning

Future Learning Organisation

New role for Learning & Development

Organisation for
learning

=
L&D Dept.

37% of investments

Future Learning Organisation

Typical roles at L&D

?
Course developer

Instructor 70-80%
Administrator

41%

Common Bersin
Fact book 2016

Future Learning Organisation

Curator

• MOOC
• Videos
• Articles
• Web pages
• eLearning
• Webinars

Future Learning Organisation

Social coach

• Train and coach

• Facilitate
• Change leadership

Future Learning Organisation

 Learning Technology
Architects
Mobile access

Micro learning
Business objectives
Video-on-demand
Learning strategy
Learning Portals
Roadmap digital enablers
MOOC-integration

Social learning

Webinar platform

Update LMS

2019 2020 2021 2022

Future Learning Organisation

Performance Consulting

Individ:
▪ Motivation
▪ Kunskaper
▪ Hälsa

Organisation:
Arbetsuppgiften:
▪ Kultur
▪ Procedurer
▪ Värderingar
▪ Regler
▪ Ledarskap
▪ Teknologi
▪ System
▪ Samarbeten
▪ Processer
▪ Information
▪ Teknologier
▪ Förväntningar
▪ Produkter
▪ Krav
▪ Kunder

Future Learning Organisation

New roles in L&D

Curator
Performance consultant

?
Social coach
Learning Technology Architect
Experience Designer
Change leader
Analyst
70-80% Work Designer/OD
….

41%

Common Bersin
Fact book 2016

Future Learning Organisation

Who is responsible?

L&D Employee
Manager
Business

Future Learning Organisation

How will responsibilities
for L&D change?
PUSH PULL
Curating online
content
Embedding
in work

Informal
• Understand needs learning
• Develop courses
• Administer students Collaborating
Micro
& sharing
learning

Future Learning Organisation

New role for Learning &
Development

Develop,
deliver & • Promote a learning culture
administer • Enable employee self-driven learning
courses
• Help managers support employee development
• Help business embed learning in the flow of work
• Use digital learning technologies as enablers
• Coordinate and act as center of expertise

Future Learning Organisation

Discuss with
your neighbour

How can xxx organise to better meet the

challenges in the coming years?

Future Learning Organisation

How to proceed
from here?

Anchoring

Knowledge
Strategy

Awareness

Future Learning Organisation