REPORT TITTLE:

TECHNIQUE IN PROFESSIONAL
DEVELOPMENT STAGE II:
LEADERSHIP IN THE HOSPITALITY AND
TOURISM INDUSTRY
WHAT IS BEST DEFINITION OF
LEADERSHIP
• Leadership is the ability of an individual or a group of
individuals to influence and guide followers or other
members of an organization. A leader is a person who can
influence others and who has managerial authority. A
leader is a very important person in the tourism industry.
Leadership is an important function in small businesses to
large industries. Leadership and management represent
two completely different business concepts. Leadership is
commonly defined as establishing a clear vision,
communicating the vision with others and resolving the
conflicts between various individuals who are responsible
for completing the organization. Management is the
organization and coordination of various economic
resources in a business.
• Leadership can have a
significant impact on an
organizations performance. The
way in which a manager makes
decisions, delegate`s
responsibility and interacts
with employees can effect the
entire organization.
EIGHT TRAITS THAT MAKE A
SUCCESSFUL LEADERSHIP IN
HOSPITALITY
1. Social and emotional intelligence
2. Integrity
3. Communication
4. Positive attitudes
5. Delegation
6. Empathy
7. Flexibility
8. humor
LEADERSHIP STYLE
• The four style of leadership
are:
• Direct
• Coach
• Support
• Delegate
• These four style of leadership
determine the level of decision making
authority you, as the leader, give to
individuals in your team. Each
individual will be given different levels
of “ authority” when it comes to
decision making, and this is based on
the nature of the task at hand, and the
individuals role, experience and
emotional maturity.
• Leadership style # 1
• True leadership skills are not
required when one is telling
another what to do; how to do it
and when it needs to be done.
This makes this style more of a
management tool than a
leadership tool.
• The ` directing’ style would
not be useful when managing
a direct team, as it would
hinder growth and prevent
the development of an
inspiring team culture.
• Leadership style # 2
• Coaching leadership are visionaries; they
build a vision, and direct their team to
achieve the vision. However, in order to
successfully direct their team and accomplish
the objective, they first need to sell their idea
and vision to all those involved in bringing it
to fruition. This is not only done to effectively
communicate the objectives, but to also
excite, motivate and get team members
believing whole heartedly in the endeavour.
• Leadership style # 3
• Supporting collaboration is about working
together: sharing ideas, suggestions and solutions
within a group; but having the final say, as the
leader. This is a rather inspiring leadership
approach, as each team member is considered, and
feels they are contributing in the decision making
process. Because the style is low on direction
(from the leader), it gives the individual space to
prove theme selves and lead the process; and
because there`s a lot of support, they are not held
directly accountable for the outcome, should it fail.
• Leadership # 4
• Delegating “ delegating” is yet another
leadership style best used when leading a
team of senior leaders, directors or
managers. Because there is title direction or
support, the leader gives full authority to
the individual or team to make the final
decision.
GROUP DYNAMICS
• Group dynamics - is a system of
behaviors and psychological processes
occurring within a social group ( intra
group dynamics), or between social
groups ( inter group dynamics). The
study of group dynamics can be useful
in understanding decision- making
behaviour tracking the spread of
diseases in society, creating effective
therapy techniques, and popularity of
new ideas and technologies.
• The term “ group dynamics” describes
the way in which people in a group
interact with one another. When
dynamics are positive, the group works
well together. When dynamics are poor,
the group`s effectiveness is reduced.
Problems can come from weak
leadership, too much deference to
authority, blocking, groupthink and
free riding, among others.
To strengthen your team`s
dynamics use the following
strategies
• Know your team
• Tackle problems quickly with good feedback
• Define roles and responsibilities
• Break down barriers
• Focus on communication
• Pay attention
• Keep in mind that observing how your group
interacts is an important part of your role as a
leader. Many of the behaviors that lead to poor
dynamics can be overcome if you catch them early.
TEAM BUILDING
• Team means?
• Training
• Encourage
• Aim
• Motivation
• What is team building?
• A technique that aims to help work
groups by improving the quality of
their members interpersonal relations
as week as their skills at solving
problem and accomplishing their task.
This is usually done with the aid of an
external consultancy which will
diagnose the way the work group
functions. Helping members to identify
difficulties and suggest improvements.
 WHAT ARE THE
PRINCIPLES OF TEAM
• Build trust
• Establish alignment
• Inspire commitment
• Be accountable
• Reward creativity
• Resolve conflict
• Achieve results