LISTENING & SPEAKING

SKILLS

JUANITA S. FERNANDEZ
Teacher III
LISTENING & SPEAKING SKILLS

DEPARTMENT OF EDUCATION
 Facilitation Skills
in Training Framework Goals

• Integrating

• Questioning
• Attending

• Observing
• Listening

Learner
 Objectives
1. Describe the communication model
and its four elements: Sender,
Receiver, Message and Feedback
2. Explain the role of the channels or
fields of experience in the
communication process.
3. Explain what active listening is and
its requirements.
DEPARTMENT OF EDUCATION
 Objectives
4. Explain why trainers need to
develop active listening (based on the
four usual ways of responding).
5. Explain the guidelines on how to
develop their skills.
6. Assess one’s listening skills
 Activity
1. Divide the participants into smaller groups of
seven (7) members each.
2. Explain the mechanics of the game:
a. Form a straight line per group.
b. Assign a number to each member of the
group.
c. Demonstrate how the message should be
relayed every time.
d. For the first round, participant 1 shall be shown
the message asked while for the rest of the
members of the group turn around and face
towards the back.
e. As soon as participant #1 reads the message, he
goes back to his team, taps the shoulder of
participant #2 and begin describing the challenge
using sign language only.
f. When the receiver, (participant #2 understands
the message, he claps his hands twice and turns
around to tap the shoulder of participant #3.
g. At the same time, participant #1 goes to the end of
the line facing towards the back.
h. This process is repeated until everyone returns to
the original positions.
i. The last member will write in a metacard the
message sent.
Note: Assign an observer-monitor for each group who
will ensure that the group follows instructions strictly.
The observer-monitor shall watch at which point the
relay for each group and why. The group that relayed
the most number of correct messages wins.
The Communication Process

DEPARTMENT OF EDUCATION
Channel Channel

E D
n e
c c
o o
d d
i i
n n
g Sender Receiver g
 What are these Channels?

ÆSelf- Image
ÆImage of Others
ÆDefinition of the Situation
ÆExpectations
ÆMotives, Feelings, Attitudes
ÆBeliefs or Values

DEPARTMENT OF EDUCATION
Four Usual Ways of Responding

Because we listen autobiographically,

we . . .
o Evaluate
o Probe
o Advice
o Interpret

DEPARTMENT OF EDUCATION
 ROLE PLAY:
“Father and Son”
 Listening Continuum
By Stephen Covey

5. Empathic Listening*

4. Attentive Listening

3. Selective Listening
2. Pretend Listening

1. Ignoring

DEPARTMENT OF EDUCATION
 Levels of Listening
Ignore consciously

Pretend to listen deliberately

Be selective to your own agenda only

be attentive by capturing all facts

Be emphatic by capturing all facts and feelings

DEPARTMENT OF EDUCATION
 Active Listening means . . .
1. Goes beyond just passively hearing
2. Understanding the meaning of the
words
3. Getting the facts:
Feelings
Context

DEPARTMENT OF EDUCATION
 Active Listening means . . .
4. Listening with all the senses.
5. Goal is to understand views and
feelings of the person and empathized
with them.
6. Actively showing verbal and non-
verbal signs of listening

DEPARTMENT OF EDUCATION
 Verbal Techniques in Active
Listening
Paraphrase – restate the message using different
words
Clarify- asking for an explanation to something
vague. Ex. “ I am not sure I quite understand “ or
Do you mean that….?
Summarize-reiterate the major highlights from the
discussion
Reflect- rephrase the affect or feelings, within the
message

DEPARTMENT OF EDUCATION
Non-Verbal Signs of Active Listening. . .

Smile
Nod
Eye Contact
Posture
Mirroring

DEPARTMENT OF EDUCATION
 Active Listening requires . . .
Æ A willingness to learn
Æ Setting aside distractions
Æ Setting aside one’s thoughts and feelings
Æ Suspending judgments
Æ Focusing on the speaker
Æ Checking for understanding & clarification
Æ Empathy .

DEPARTMENT OF EDUCATION
 Good VS. Poor Listener
Poor Listener Good Listener
Interrupt Patient
Change Subject Eye Contact
Negative Body Language Puts you at ease
Easily Distracted Give short prompts
Impatient Ask open ended questions
Switch off Don’t interrupt
Take over the conversation Supportive Body Language
Very Critical Ask about feelings

DEPARTMENT OF EDUCATION
 Ways to Improve Your Listening Skills

1. Stop talking.
2. Pay attention to and look at the
Speaker.
3. Ask questions to clear up
confusion or doubt.
4. React to the ideas, not to the
speaker.
DEPARTMENT OF EDUCATION
 Ways to Improve Your Listening Skills

5.Don’t jump to conclusions.

Give the Speaker a chance.
6.Be alert to what is not said.
7.Avoid a noisy and
distracting environment.

DEPARTMENT OF EDUCATION
Active and Emphatic
Listening is…

“seeking first to
understand.”
-Stephen Covey
 Application
Assess how well you listen by rating yourself on the
scale below:
Listening Activities Rating Scale
Excellent Poor
I put down other work and 5 4 3 2 1
and concentrate on the
participant when listening
I listen to voice inflection, speed 5 4 3 2 1
and changes in voice to detect
any emotional issues that the
participant is dealing with.
I allow the participants to finish 5 4 3 2 1
speaking before I begin
speaking.
I listen to feelings as well as facts. 5 4 3 2 1

I listen for clues of whether or 5 4 3 2 1

not the participant understands
the content.
“Careless listener
regrets”.

DEPARTMENT OF EDUCATION
Thank You!