Survey on the impact of sales of

physical store/Retail outlets with

special reference to electronic goods
PRESENTED BY :-FUTURE
MANAGERS

 KUSHAL
 ILMA
 JAVED
 HITESH
 ASHISH
 INTRODUCTION
 Online shopping has attained immense popularity in recent times. Because people
feel comfort of their homes also he can easily search according to their choice of
goods.
 Online shopping is a form of e-commerce which allows consumers to directly buy
goods and services over the internet through Amazon, Flipkart , Meesho,
Snapdeal,etc.
 Retail is a process of selling good and services to customers through multiple
channel of distribution because they deal big and small types of product but they
mostly operate in same line.
Objectives of the study

These research can be conducted with

following objectives:
* Effect on profitability of retail stores
* Effect upon the pricing patterns of retail stores in recent times
* Change in Business pattern to achieve customer satisfaction.
* Get full Detailed information about the product.
Data Analysis
Strongly agree =60%

Agree =30%

Neutral =10%
Offline =80%
Online =20%
Cash =40%
Credit card=15%
Debit card=30%
Paytm=15%
•Reason why people Reason why people
prefer online Shopping prefer offline shopping

 Variety of Products  Can check the Quality

 Better of Offers  Can see & touch the products
 Can shop from anywhere  Can spend time with friends and family
Findings

The major finding of the study are as follows:

^ Turnover and profit margin of the retailer decreased in the past
few years.
^ Retail stores are now-a-days more engaged in customer
Satisfaction.
^ Now starting up with home delivery of their various product at
the door steps of their customer.
^ The consumers feel more comfortable with the experience of
purchasing online product
^ The sales are destroyed during Covid-19 times.
SUGGESSTION

 Retailers have to change their attitude toward the market. Today’s is a consumer market
and as a result the priority is the consumer satisfaction.
 Retailers give better quality products, fair price, and friendly environment they run our
business to concentrate to a remarkable market.
 The research may fill the gap between the choice of online shopping and offline
shopping.
 The study makes the consumer clear about which option should be taken by the
consumer more benefit.
 This study will give the idea about which shopping will be best for the consumer point
of view.
* online
* offline
 CONCLUSION
 Online and offline shopping are both good. but now people want choose online shopping is good compare
offline shopping. because there are many fraud company in market in online shopping I think that is good
compare offline but some disadvantage of online customer don’t have the chance to physically see or touch
the items the order there is a risk of online fraud and online security issues

 Offline shopping is the activity of visiting a shop and making purchases customers are actually
able to see what they are buying before they make the payment it’s relatively easy to return
products

 But there are some items which are not available in the market. It is available online only

 I got it from this survey that people give more importance to buy electrical goods offline and not
online