Professional Documents
Culture Documents
Session Objectives
After completion of this session, students will be able to:
Define what is emotional intelligence
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What is Emotional Intelligence…
“Emotional intelligence is the ability of an
individual to appropriately and successfully
respond to a vast variety of emotional inputs
being elicited from inner self and immediate
environment.
Emotional Intelligence refers to the array of
personal-management and social skills that allows
one to succeed in the workplace and life in
general.
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What is Emotional Intelligence…
Emotional intelligence constitutes three
psychological dimensions such as emotional
competency, emotional maturity and emotional
sensitivity, which motivate an individual to
recognize truthfully, interpret honestly and
handle tactfully the dynamics of human
behaviour”.
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What is Emotional Intelligence?
• Emotional intelligence is not about being nice all the
time. It is about being honest.
• Emotional intelligence is not about being “touchy-
feely.” It is about being aware of your feelings, and
those of others.
• Emotional intelligence is not about being emotional.
It is about being smart with your emotions.
What is Emotional Intelligence?...
Emotional intelligence consists of two dimensions, intrapersonal
intelligence and interpersonal intelligence.
d o a jo b
i li t y to !
b
The a CESSFULLY ilities What I See What I Do
SUC Skills - Ab
le d g e–
Know
Social
Social Relationship
Competenc Awareness Management
e
Personal Competence
Personal Competence- Your
ability to stay aware of your
Personal Self- Self-
emotions and manage your
Competence Awareness Management
behavior and tendencies.
Relationship management-
Your ability to use your awareness
of your emotions and the emotions
of others to manage interactions
successfully.
1- Self-Awareness
Self-Awareness is the ability to accurately sense and identify
personal feelings, along with the ability to understand and
evaluate them.
To be fully aware of your feelings you must first identify
them, and then you must acknowledge and accept them.
Self-awareness is concerned with knowing about your own
internal states, preferences, resources, and perceptions.
As you become more self-aware, you become better able to
be in touch with your own feelings.
It is the ability to think about your very thought process
It enable us to examine even the way we see our self –
paradigm , the most fundamental paradigm of effectiveness
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1- Self-Awareness…
Self-awareness is very important to achieving success at
work.
Not being in touch with your own feelings in sufficient
degree can handicap your overall effectiveness.
Individuals who have high self-awareness are able to
conduct accurate self-appraisals, are self-confident, are
reliable, welcome feedback, perceive situations
accurately, and are willing to take risks for what they
believe to be right.
Emotional self-awareness is the ability to recognize your
own emotions and their effects, to identify how you
react to signals in the environment, and to understand
how your emotions affect your overall performance.
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Independent will : our ability to act based on our
self awareness , free of all other influences.
Imagination . The ability to create in our minds
beyond our present reality
We have conscience- the inner awareness of the
right and wrong
Self-Confidence
Self-confidence is a positive and balanced attitude
having to do with the Self dimension.
Self-confidence is your own belief in your capability to
accomplish a task.
Self-confidence includes acknowledging and confirming
that you are the best person for the job that you are doing.
It is also about conveying your ideas and opinions in a
confident manner and having a positive impacted on
others.
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Confidence or Arrogance?
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Six Competencies within Self-Management
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2.1. Emotional Self-Control
People have two choices when it come to their emotion : they can master
their emotion or mastered by them.
Emotional self-control is the ability to keep impulsive feelings and emotions
under control.
Lack of Self-Control
in trouble: (1) not controlling our emotions enough, and (2) over-
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2.5. Optimism
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2.6. Initiative
Initiative is the ability to identify a problem,
obstacle, or opportunity and take action on it.
Planned actions to achieve objectives
People with initiative are consistently striving to
do better, to experience new challenges, and to
be held accountable for their actions and ideas.
Take fresh perspectives and risks in their thinking
I. Emotional competency
II. Emotional maturity
III. Emotional sensitivity
I. Emotional competency
Tackling Emotional Upsets
High Self-esteem
Handling Egoism
Handling Inferiority Complex
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Emotional Skills Managers Should Learn…
less static.
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Weaknesses
Leaders who lack emotional intelligence;
Tend to have difficulty in building relationships.
Typically poor communicators, and not able to
handle hardship or change.
Tend to not be self-aware: little control over
their composure and unaware how their
reactions effect other members of the team.
Why is it Important to Develop My Own Emotional Intelligence?
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