Bank Scorecard

Financial
Expand sources of revenue Expand cost efficiency

Customer
Increase customer Understand and
Provide speedy and
confidence in our serve customer
accurate service
services needs

Revenue Risk Management Productivity

Proactive risk
Business process

Identify and target

Leverage technology
regional management and
to improve efficiency
opportunities compliance

Strengthen critical Robust plan for Streamline credit

partnerships crisis recovery approval process
Learning &

Collaborative and Clear communication

growth

Provide valuable
high-achieving and understanding of
skill learning
environment organization’s strategy
 Software Scorecard
Increase Shareholder Value

Leader in strategic Diversified sources

Grow profitability
markets of revenue

Customer Market Operational

Relationship Leadership Excellence

Proactively deliver Meet and exceed

Deliver
high-quality service expectations
comprehensive and
innovative solutions
Be seen as an Ease of customer
adviser and partner experience

Provide integrated
Build lasting relation- business processes Improve resource
ships with clients allocation

Expand and develop Effective budget

Reduce complexity
recognition/identity control

Industry expertise Attract & Retain Top Talent

Invest in research and development Competitive compensation & benefits

Develop employees’ operational

Collaboration between employees management skills
 Manufacturing Scorecard
Volume & Profit Low-Cost Operation
Optimal product and revenue mix Lower costs of production process

Optimize channels to maximize Head count management

revenue

Consumer Appropriate
Best product Ensure product
preference for assortment of
value for price obtainability
brand products

Efficient
Efficient
Efficient Financial environmental
purchasing
distribution management and safety
process
management

Internal transparency
Safety at all levels Recruit and retain
and communication of
of supply chain top talent
information
 (City/Municipal) Government Scorecard
Citizens Management and Finances
“This is a safe, secure, and healthy Community” Listen to the Community

“There is and abundance of talent and opportunity in

Act responsibly and provide transparency
this Community”

“Culture and the arts connect our Community” Justify the return for each fee and tax imposed

Safety Health Education Economics Culture

Minimize traffic
delays and Provide ample area Invest in beneficial Support creative
Support local
accidents for fitness and infrastructure expression and
educators as they
Internal processes

recreation support artistic

raise the next
generation on venues
Provide a trusted
leaders
local police Understand and
presence Encourage healthy support local
and locally grown business needs Protect local
food choices treasures
Provide safe water
Partner to provide
and reliable
in-demand
sanitation svc.
continuing and Understand and
Ensure EMS and Lead by example,
technical support local
Medical Services with respect and
Ensure each citizen education services workforce needs
meet local demand selfless service
has safe housing

Culture and Capacity

Promote the growth &
development on City staff and
leadership
Cherish the many volunteers who
Maintain a positive culture of
donate their time and energy to
respect, action and accountability
support our City
 Hospital Scorecard
Purpose statement
Providing unparalleled Conducting cutting-
clinical care to edge research to
patients eradicate disorders
Developing advanced
skills in tomorrow’s
medical specialists

Customer Perspective Financial Perspective

Quality, convenient and
Grow volume/revenue
compassionate medical care

Quality care with access to cutting-

Manage costs
edge tools and support staff

Improved access Research and Quality patient

Internal Perspective
teaching excellence care
Improve access for Create the most
Attract research
patient and efficient operating
funding
referring MDs rooms

Expand access to Develop residents, Achieve best clinical

wider geographic fellows & students into outcomes in our
regions tomorrow’s leaders specialties

Learning and Growth Perspective

Set expectations
Recruit and retain the Invest in our
and hold teams
most talented individuals infrastructure
accountable
 Social Services Organization Scorecard

mission
Our
Connecting a community of volunteers to support the dignity of those needing a hand

Financial
Client
Provide for Ensure service Support durable Ensure financial
fundamental needs availability self-sufficiency health and viability

Making a difference Voice of those needing a hand Operational excellence

Ensure program impact Shape the State &

Federal agenda Establish reputation
Internal

for excellence
Partner to maximize reach Leverage volunteers and
donors to drive change
Diversify revenue
Manage programs
streams
as a portfolio Identify local needs
Learning &

Equip staff and volunteers Create a positive

growth

Provide inspirational
with the tools necessary performance-driven
leadership
to support the strategy culture
 Management Scorecard

Financial
Reduce Increase Increase revenue in
costs profits targeted markets

Customer
Improve customized Increase awareness
customer experience as industry leader

Improve
business

Improve Increase
Internal

process

Increase
internal consulting product /
acquisitions service offerings
efficiency knowledge
Learning &

Optimize Improve
growth

Increase Optimize
human thought
expertise technology
capital leadership