Direction

Générale

Hamza Khalili Abdelhakim Elfenne Abdelatif Hajjar

Directeur Admnistratif &

Directeur Supply chain CD Circuit Traditionnel Circuit Moderne Business analyst
Financier

Comptabilité Logistique Canal Gros

Controle de gestion Achat Canal Détail

Trésorie et risque client Parc - Auto

Systeme d’information

Ressources humaines
 Comparative Strategy Map Diagram

Revenue growth
Revenue growth pushes up Productivity improvement
Financial Performance top line annually increase bottom line
and productivity
improvement

Customer acquisition and sell to groups Retain customers and build a Better value props
Customer Growth instead of individuals culture of customer contact to our customers

Processes Excellence Operational Products Marketing Sales Manage as well as improve

processes

People are the building

Human capital: having the right people Culture of performance
Organizational Culture in the right positions and accountability
blocks of our
organization

2
 Strategy Map for Financial Measures & Drivers

Existing Market New Market Reputation

Financial
Insert additional details here Insert additional details here Insert additional details here

Revenue Growth Cost Reduction Asset Utilization

Customer
Insert additional details here Insert additional details here Insert additional details here

Enhance Customer Relationship Enhance Supplier Operations

Internal
Insert additional details here Insert additional details here Insert additional details here

Enhance Employee Capabilities Enhance Employee Motivation Enhance Employee Alignment

Learning
Insert additional details here Insert additional details here Insert additional details here

5
 Strategy Map for Business Processes

1 Financial Result
Insert more
Add your own text & details here
description here.

2 Customer Result Insert more Insert more

Add your own text & details here details here
description here.

3 Processes Results Insert more Insert more Insert more

Add your own text & details here details here details here
description here.

4 Organizational Result
Insert more Insert more
Add your own text & details here details here
description here.

8
 Strategy Map Long Term Shareholder Value

Financial
Long-term
Revenue growth Productivity
shareholder value

Customer
Customer Reliable Value for
Innovative product
experience delivery money

Internal Process
Internal Optimize Staffing Flexible
Technology partnership
product development sales channels schedules manufacturing

Learning & Growth Stable high Partners with the Optimal

workforce customers staffing schedules

Integrate key
High Level Medium Level Low Level technology

13
 Strategy Map Example – Detailed View Part 2

Productivity Strategy Revenue Growth Strategy

Perspective
Financial

Retain high value

Improve cost structure Increase market share
customers

Product/Service Attributes Relationship Image

Perspective
Customer

Selection is outstanding: Product The brand is trusted and the

Resolve issues promptly Partnership with customer
line is reach quality is excellent

Operations Management Processes Customer Management Processes Innovative Processes Regulatory & Social Processes
Perspective
Internal

Develop, adopt, maintain company Correspond to customers need Embrace new tools and
SMS strategy building
processes and expectations technologies

Human Capital Information Capital Organization Capital

Perspective
Growth

Invest in new technologies;

Invest in Training Reinforce corporate culture
research & development

15
 Balanced Scorecard Indicator Dashboard

How we maintain our learning and growth strategies Initiatives and strategies designed to increase internal performance

Objectives Target Current Objectives Target Current

Internal Processes
Financial

Maintain Probability +.06% -.05% Paperless Office Efforts 80% 90%

Reduce Operating Costs +60k -35 Centralize IT 88% 80%

Minimize Debt 500k red 400k red Fill Empty FTEs 0 empty 19 empty

Efficient Billings 5 days 4 days Employee Retention 5% attr. 3% attr.

Vision, Goals,
and Strategies
How we increase success and maintain our strategies How we maintain our learning and growth strategies

Learning & Growth

Objectives Target Current Objectives Target Current
Customer

High Cast 5.4/3 5.5/3 Open New Regions 5 New 2 New

Retain Customers 450 448 Reduce Operating Costs -20k -30k

Fulfill Customer Needs 5/10 4.5/10 Recruit Partners 15 New 19 New

Loyalty Program 28% repeat 35% repeat Innovative Products 5 New 1 New YTD

23
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