Business Improvement

Induction
What is Lean?
Eliminate
Waste

Add
Value
Value Add Activities

• The step changes

• Non-Value Adding
something
Activities add to the cost
• The step is done right first
of doing business.
time (not a rework step)
• Rework, double checking,
• The customer cares (or
any of the 8 Wastes.
would pay) for the step to
be done
Five Lean Principles
1: Define Value from the Customers Perspective

Specify customer value using the

voice of the customer (VoC)
2: Map the Value Stream

Map the end-to-end value

stream and identify the value-
adding (VA) and non-value-
adding activities (NVA) also
known as waste
3: Create Flow

Establish the continuous

flow of products, services
and information
4: Establish Pull

Implement pull to draw the

product or service through the
value stream based on customer
demand
5: Pursue Perfection

Seek perfection using Business

Excellence tools and systems
 How do we achieve Business Excellence?

Engagement Strategy deployment Focused Improvement

Leadership Visual management

Culture Business
Continuous Results
& System
Improvement Problem solving
Behaviours Alignment
Process Performance
People Purpose
Training & Development Communication

Ideal Behaviours Standard work Digital Technology

Characteristics of a Business Excellence Organisation

A set of common Ideal Behaviours, with High A Culture where Continuous Improvement is
levels of Trust, built through Open and Honest integrated with work - “improving work is the
Communication. work”.

Visible & Supportive Leaders who listen, engage

Business Excellence is regarded as a Journey
and challenge Empowered & Engaged employees,
and not a Destination.
who have a clear understanding of the “WHY”.

Clear, strategic Vision, with Goals & Objectives

Integrated systems and structures, with a clear
linked to Guiding Principles so the business is
Measure What Matters Customer Focus.
Fully Aligned with those goals.

The Development of People is seen as a All of this results in Excellent Business Results
necessity and not a cost. and a better place to work.