Lets know each

other
•WHAT IS YOUR EXPECTATION
FROM THE  BUSINESS
COMMUNICATION COURSE?
How many words can you make from the letters in the below word ?

COMMUNICATION
BUSINESS COMMUNICATION
 BUSINESS
COMMUNICATI
ON Business communication is exchanging
information in order to promote an
organization's goals, objectives, aims, and
activities, as well as increase profits within
the company.
If you could not communicate, what would life be like?
 Process of
Communication
 HOW DOES THE COMMUNICATION PROCESS WORK?

•The sender develops an idea to be sent

•The sender encodes the message
•The sender selects the channel of communication that will be used
•The message travels over the channel of communication
•The message is received by the receiver
•The receiver decodes the message
•The receiver provides feedback, if applicable
FORMS OF BUSINESS COMMUNICATION
MMUNICATION
INTERNAL COMMUNICATION

INTERNAL
COMMUNICATION
INTERNAL
UPWARD
INTERNAL
DOWNWAR
D
 1. The communication process consists of five steps. In _____________, the receiver
interprets the message and translates it into meaningful information.
A)Feedback 

Recapitulation B) Noise 
C)Encoding
D)Decoding
2.Both encoding and decoding of message are influenced by our emotions.
True, False
3. When is the communication process complete?
A)When the sender transmits the message
B) When the message enters the channel.
C) When the message leaves the channel.
D) When the receiver understands the message.
4.The term “communis” derived from ___word.
  A)Greek.
B)Latin.
C) Chinese.
D) English.
5.Communication means ___information, feeling and thoughts, with others.
A)to receive.
B) Exchange of.
C) Conveying.
D)All the above.
 What is a barrier in communication?
• Every obstacle that stands between the
sender and the receiver.
• The most important thing is the message.
• The message should be clear enough to avoid
misunderstanding.
• Seek feedback to check message is
understood.
 Physiological

Psychological
Organizational

Physical
Linguistic Barriers

Cultural
Personal
Social
 • Exchanging information • Improving Industrial Relations
• Preparing plans and • Publicity of Goods and services
policies
• Removing Controversies
• Achieving Goals
• Enhancing Employee Satisfaction
• Increasing Employees
Efficiency • Enhancing Loyalty
IMPORTANCE
• Solving Problems • Improve innovation
• Making Decisions • Enhances customers satisfaction
• Improving in directing • Helps to train and educate people
the organisation
MANAGERIAL EFFICIENCY

MANAGERIAL TASK CAN ONLY BE

PERFORMED WHEN COMMUNICATION
SYSTEM IS EFFECTIVE
 ENHANCES MORALE
AND
RELATIONSHIP

• EMPHASISES THE EMPLOYEES PARTICIPATION

IN MANAGEMENT
• BUILD THE EMPLOYEES MORLAE AND
CORDIAL RELATIONS BETWEEN
MANAGEMENT AND EMPLOYEE
EFFECTIVE LEADERSHIP

• TWO WAY COMMUNICATION HELPS IN 

EFFECTIVE COMMUNICATION
• LEADERSHIP CAN BE OBTAINED FROM
PROPER SYSTEM OF COMMUNICATION
MUTUAL TRUST
AND
CONFIDENCE

EFFECTIVE COMMUNICATION
HELPS TO REDUCE
MISUNDERSTANDING AND
DEVELOP MUTUAL RESPECT
 STAFFING

WHEN THE INFORMATION ARE

CORRECTLY COMMUNICATED IN
TIME , IT HELPS IN THE FUNCTION
OF SELECTION, PLACEMENT,
SOCIALIZATION, PROMOTION
AND TRANSFER.
BETTER DECISION

COMMUNICATING TO CONCERNED
ORGSNISATION, DEPARTMENT AND
PERSON MAKE DECISION
PROMPTLY.
BETTER MANAGERIAL
CONCERN

ALL MANAGERIAL FUNCTIONS

LIKE PLANNING ,ORGANIZING,
DIRECTING, CONTROLLING CAN’T
BE DONE WITHOUT
COMMUNICATION.