Lived Experiences of NTOP on

WFH: A Phenomenological Study

Balingit, Francisco, Hain, Jadwani, Jayme | Group 3 | 11 - Srugi

Don Bosco Technical Institute of Makati

Senior High School Department
Research Cluster
 BACKGROUND/STATEMENT OF THE PROBLEM
● The mode of work, Work From Home (WFH) is being used by almost all
companies/organizations to limit the fatalities and cases that may be caused by the
Coronavirus Pandemic
● The non-teaching office personnel (NTOP) of Don Bosco Technical Institute of Makati
have been rotating between working from home and onsite due to certain reasons.
● This raises the question if businesses and any working institutes are prepared to
accommodate the new mode of working for a more permanent setting if implemented.
● In this scenario, it is important to assess both the benefits and drawbacks of each mode
of working by collecting the experiences of those who worked on both modes like the
NTOPs of the school, in order to be able to come up with a conclusion
 RESEARCH QUESTIONS
● How does the mode of work, WFH, increase the quality and ease the
experience of Non-Teaching Operating Personnel?
● What are the main components of WFH that contribute to it being a more
efficient and/or productive mode of work?
● Which work model would be most suitable and effective in a school
organization? Onsite work, remote work, or the hybrid work model?

Don Bosco Technical Institute of Makati

Senior High School Department
Research Cluster
 DEFINITION OF TERMS
● Employee - Employees are people who work under corporations/institutions to receive
financial or other means of compensation in return.

● Hybrid Work - Hybrid work is a work model that utilizes both onsite and remote work for
employees.

● Non-Teaching Operating Personnel (NTOP) - The non-teaching staff of a school is a

category that defines those employees that of which don’t serve as a teacher nor a
classroom teacher.

● Onsite Working - The mode of working, onsite work, refers to those jobs that require
workers/employees to be at their office or out-of-home workplace to accomplish their
assigned daily duties at work.
 DEFINITION OF TERMS
● Social Distancing - Social distancing is a precautionary measure observed, with the
intent to prevent the further spread of a contagious disease, by keeping a physical
distance between two or more people

● Work From Home (WFH) - The term working from home/remote work/teleworking, is a
term that refers to the mode of setup most people are using ever since the start of the
CoVid-19 pandemic.

● Work-Life Balance (WLB) - Work-life balance refers to the state of a person wherein
he/she could effectively and efficiently balance their own personal life together with the
responsibilities and demands they receive from their work.
 THEORETICAL/CONCEPTUAL FRAMEWORK
● The proposed framework first
shows two factors linked to
remote working, these are the
company and personal factors
which both influence the work
from home experience. Next, is
to explore the factors that
correlate with working from
home and how they affect job
and life satisfaction.
 RELATED LITERATURE
● In Work, at Home: Towards an Understanding of Homeworking. Felstead, A.,
Jewson, N. (2002).
● Thriving Amidst the Pandemic: Examining the Lived Experiences of Work
From Home Filipino Teachers. del Rosario, A. G. (2021).
● Researchers working from home: Benefits and challenges. Aczel, B., Kovacs,
M., Lippe, T. (2021).
● A Review of Telework Research: Findings, New Directions, and Lessons for
the Study of Modern Work. Bailey, D., Kurland, N. (2002).

Don Bosco Technical Institute of Makati

Senior High School Department
Research Cluster
 RELATED LITERATURE
● The State Of Hybrid Work: New Insights From Our Global Survey. Economist
Impact. (2021)

Don Bosco Technical Institute of Makati

Senior High School Department
Research Cluster
 RESEARCH DESIGN AND DATA COLLECTION METHOD
● The design of this study would be phenomenological
● The researchers will employ an interview methodology, or more precisely, a
semi-structured interview
● Handpicked individuals who are willing to participate in responding to the
constructed questions will be the mode of data collection.
● The purpose of this kind of data collection is to gain key points and insights
into the participant’s experiences working from home and how they adjusted
to this mode of working.

Don Bosco Technical Institute of Makati

Senior High School Department
Research Cluster
 INSTRUMENTATION & PROCEDURE
● The study will be utilizing a semi-structured method of interview
● It will follow a set of questions that will help the researchers conclude the
effects and drawbacks of the two work mode setups
● The interview questions will be based on the three (3) research questions that
were formulated by the researchers.
● The interviewer will not be limited to strictly follow the set of questions
prepared beforehand, as follow-up questions may be used in the interview, if
ever there are some unclear details in regards to the answer/response of the
interviewee.
● Following the previously mentioned research questions, the interview will be
divided into 3 parts to answer each main question accordingly.
 BIBLIOGRAPHY
● Agistiawati, E., Asbari, M., Cahyono, Y., Fahlevi, M., Mufid, A.,
Purwanto, A., & Suryani, P. (2020, May). Impact of Work From
Home (WFH) on Indonesian Teachers Performance During the
Covid-19 Pandemic : An Exploratory Study. ResearchGate.
Retrieved April 29, 2022, from
https://www.researchgate.net/profile/Mochammad-Fahlevi/publicat
ion/
341413246_Impact_of_Work_From_Home_WFH_on_Indonesian
_Teachers_Performance_During_the_Covid-
19_Pandemic_An_Exploratory_Study/links/
5ec28321a6fdcc90d67e2663/Impact-of-Work-From-Home-WFH-
on-Indonesian-Teachers-Performance-During-the-Covid-19-
Pandemic-An-Exploratory-Study.pdf
● Avery, G. C., Baker, E., & Crawford, J. (2007). Satisfaction and
Perceived Productivity when Professionals Work From Home.
Research and Practice in Human Resource Management.
Retrieved April 29, 2022, from
https://opus.lib.uts.edu.au/bitstream/10453/6434/1/2007000202.pd
f
● Baruch, Y. (2002, December 17). Teleworking: benefits and pitfalls
as perceived by professionals and managers. Wiley Online
Library. Retrieved April 29, 2022, from
https://onlinelibrary.wiley.com/doi/10.1111/1468-005X.00063
● Baudewijns, C., Gerards, R., & de Grip, A. (2017, October 28). Do
new ways of working increase work engagement? Emerald
Insight. Retrieved April 29, 2022, from
https://web.archive.org/web/20200320012412id_/https://www.eme
rald.com/insight/content/doi/10.1108/PR-02-2017-0050/full/pdf
● Bawa, S., & Dockery, M. (2020, May 8). Working from Home in the
COVID-19 Lockdown. Bankwest Curtin Economics Centre.
Retrieved April 29, 2022, from
https://bcec.edu.au/assets/2020/05/BCEC-COVID19-Brief-4_Work
ing-from-home.pdf
● Bradshaw, R. (2022, April 12). Surprising Working From Home
Productivity Statistics (2022). Apollo Technical LLC. Retrieved
April 29, 2022, from
https://www.apollotechnical.com/working-from-home-productivity-s
tatistics/#:%7E:text=Several%20studies%20over%20the%20past,
and%20are%2047%25%20more%20productive
.
● Butakhieo, N., & Vyas, L. (2020, December 23). The impact of
working from home during COVID-19 on work and life domains:
an exploratory study on Hong Kong. Taylor & Francis. Retrieved
May 16, 2022, from
https://www.tandfonline.com/doi/full/10.1080/25741292.2020.1863
560
 BIBLIOGRAPHY
● Charalampous, M., Grant, C., Spurgeon, P., Tramontano, C., &
Wallace, L. (2018, October 30). Construction and initial validation
of the E-Work Life scale to measure remote e-working. Emerald
Insight. Retrieved April 29, 2022, from
https://pure.coventry.ac.uk/ws/portalfiles/portal/21366788/Binder1.
pdf
● de la Cruz, C. I. (2021, May 4). Almost 50% Filipinos Now Prefer
Working From Home, Says JobStreet. SPOT.PH. Retrieved April
29, 2022, from
https://www.spot.ph/newsfeatures/the-latest-news-features/86046/
almost-50-filipinos-prefer-work-from-home-set-up-a833-20210503
● Maguire, S. J. (2019, August). A Qualitative Investigation into
Remote working in the Recruitment Industry and the Influence it
has on Employee Well-Being. National College of Ireland.
Retrieved April 29, 2022, from
http://norma.ncirl.ie/3915/1/sarahjanemaguire.pdf
● Widener, B. (2022, February 10). Remote & Alternative Work
Arrangements - Strategies for Success and Reducing Risk. JD
Supra. Retrieved April 29, 2022, from
https://www.jdsupra.com/legalnews/remote-alternative-work-arran
gements-5648957/
● What is hybrid work and what are hybrid work models? (2022,
March 25). Webex. Retrieved May 16, 2022, from
https://www.webex.com/what-is-hybrid-work.html#:%7E:text=Defin
ition%3A%20Hybrid%20work%20is%20a,however%20they%20ar
e%20most%20productive
● What is a hybrid workplace model? | SAP Insights. (n.d.). SAP.
Retrieved May 16, 2022, from
https://www.sap.com/insights/what-is-a-hybrid-workplace-model.ht
ml
● Afrianty, T., Artatanaya, G., & Burgess, J. (2021, May 10). Working
from home effectiveness during Covid-19: Evidence from
university staff in Indonesia. ScienceDirect. Retrieved May 15,
2022, from
https://www.sciencedirect.com/science/article/pii/S102931322100
0452
 BIBLIOGRAPHY
● del Rosario, A. G. (2021, December 13). Thriving Amidst the
Pandemic: Examining the Lived Experiences of Work From Home
Filipino Teachers. Neliti. Retrieved May 15, 2022, from
https://www.neliti.com/publications/352046/thriving-amidst-the-pan
demic-examining-the-lived-experiences-of-work-from-home-f
77d
● Chen, Z. (2021, September 23). Influence of Working From Home
During the COVID-19 Crisis and HR Practitioner Response.
Frontiers. Retrieved May 15, 2022, from
https://www.frontiersin.org/articles/10.3389/fpsyg.2021.710517/full

● Bradshaw, R. (2022, April 12). Surprising Working From Home
Productivity Statistics (2022). Apollo Technical LLC. Retrieved
May 15, 2022, from
https://www.apollotechnical.com/working-from-home-productivity-s
tatistics/#:%7E:text=Another%20more%20recent%20study%20sta
tes,don%27t%20work%20from%20home
● (n.d.). Forbes.
https://www.forbes.com/sites/googlecloud/2021/11/15/the-state-of-
hybrid-work-new-insights-from-our-global-survey/?sh=40e621192
● Gladys, A. (2014, May). A phenomenological study of the lived
experiences of employees who work virtually and their
perceptions of leadership behaviors that create a successful
virtual organization. Pepperdine University. Retrieved May 15,
2022, from
https://digitalcommons.pepperdine.edu/cgi/viewcontent.cgi?article
=1429&context=etd
● Jamshed, S. (2014, November). NCBI - WWW Error Blocked
Diagnostic. National Library of Medicine. Retrieved May 15, 2022,
from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4194943/

● LibGuides: Qualitative Study Design: Interviews. (2021, June 4).

Deakin University. Retrieved May 15, 2022, from
https://deakin.libguides.com/qualitative-study-designs/interviews#:
%7E:text=Interviews%20are%20the%20most%20commonly,focus
%20groups%2C%20and%20case%20studies.&text=Semi%2Dstr
 BIBLIOGRAPHY
of_Telework_Research_Findings_New_Directions_and_Lessons_
● Felstead, A., Jewson, N. (2002). In Work, at Home: Towards an for_the_Study_of_Modern_Work
Understanding of Homeworking. Retrieved May 15, 2022, from
https://www.researchgate.net/publication/269648265_In_Work_at
_Home_Towards_an_Understanding_of_Homeworking

● Aczel, B., Kovacs, M., Lippe, T. (2021). Researchers working from

home: Benefits and challenges. Retrieved May 15, 2022, from
https://www.researchgate.net/publication/350402697_Researcher
s_working_from_home_Benefits_and_, challenges

● Bailey, D., Kurland, N. (2002). A Review of Telework Research:

Findings, New Directions, and Lessons for the Study of Modern
Work. Retrieved May 15, 2022 from
https://www.researchgate.net/publication/227644764_A_Review_