Prof.

Mallika Nawal

CHANGE MANAGEMENT
“the only constant is change –
change is inevitable

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Change Management

Change Management is a structured

approach to transitioning individuals, teams
and organizations from a current state to a
desired future state.

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Why Change Management?
 Change is the only constant
 Systems won’t last forever
 System has to be changed over time
 Change management guarantees consistence of systems
when changes occur

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Resistance to Change – Why?
1. Insecurity
2. Sense of Loss and Confusion
3. Mistrust and the “ME” focus
4. Fear of letting-go-off the experience which lead to success
in the past
5. People hold onto and value the past
6. High Uncertainty, Low Stability, High Emotional Stress

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Resistance to Change – Why?...cntd.
7. Perceived high levels of inconsistency
8. High energy – often undirected
9. Conflict increases – especially between groups

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The Change Curve

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The Simplified Change Curve

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Emotional Response to Change

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Managing Change: Prerequisites

Why should Thinking & Emotional / What’s in it

I change ? Understanding Motivational for me ?

HEAD HEART

BEHAVIORAL

HANDS

Why should I do differently ?

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Effective Change

CHANGE MANAGEMENT

EFFECTIVE CHANGE EQUALS

Altering Harnessing Shaping

Mindset Motivation Behaviour
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Common Mistakes
1. Failed to provide visible support and reinforce the change
with other managers
2. Did not take the time to understand how current business
processes would be affected by change
3. Delayed decision-making, which leads to low morale and
slow project progress
4. Were not directly nor actively involved with change project
5. Failed to anticipate the impact on employees

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Common Mistakes…cntd.
6. Underestimate the time and resources needed
7. Abdicated ownership of the project to another manager
8. Failed to communicate both the business reasons for the
change and the expected outcome to employees and
other managers
9. Changed the project direction mid-stream
10.Did not set clear boundaries and objectives for the
project.

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Answering Questions

What
What else

?
How Who

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Elements of Change Management
Change Management is made up of three equal elements
 Change Plan
• What and why you want to change
 Deployment Plan
• How you will get the unit to change
 Implementation Plan
• How the unit will execute
• What the unit will do
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Communication Plan Considerations
 Position initiative as a value creating platform
 Integrate initiative message with other corp./unit/division
messages/themes
 Recognize differences of internal stakeholders
 Develop multiple communication models
 Coordinate and utilize a wide variety of media

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