Information Systems for Managers :Session 14

Revision Session

Dr.Meera Suresh
 Module 1
• An organization, or organization, is an entity
—such as a company, an institution, or an
association—comprising one or more people
and having a particular purpose.
• Modern Organization means a
boundaryless organization which are
networking together and collaborating
more than ever before.
• They are well-suited for rapid innovation
 Module 1
 IT Enabled Organization(use of IT for managing
functions)
 Networked organization(Linked..info available…respond
by taking actions)
 Dispersed Organization(operations dispersed in different
places)
 Knowledge organization(knowledge workers: assess and
work with knowledge rather than repetitive manual work)
 IS (collection of computers,networks,software,people ->
create, store,modify distribute data and info.
 IT is what people buy , configure and use and IS is which
we understand,conceptually use of IT in organization and
By people.
 Module 1:IT interaction Model

• The first order effect :Intro of IS ,Results visible 

increased speed/ volume of processing.Results : +ve/-
ve based on how it uses IT.
• Second order effect : effects not visible
immediately/measurable.Increased use of IS  changes
in organization,improvements over period of time,may
not have even anticipated.
• Third order effect : Large scale impact of use of
IS.Adoption of IS grows in industry(gain competitive
edge- new opportunities)
 Module 1 MCQ
1. Current use of IT to shape functioning and responsiveness is seen in
________ organisation (a) Older b)Pre modern c)Modern
2. Organisations are linked as Nodes on a network where they send and
receive information .This feature of organization is referreed as ________
organization (a) IT enabled (b) Networked (c) Dispersed
3. Modern organization rely a lot on ___________ than older organisations
(a)Knowledge workers b) data workers c) Managers
4. In modern organisations the companies spread their operations and also
new markets .This feature is known as ________ organization
(Dispersed/Iknowledge/IT enabled)
5. The _______ is large store of data and information(IT/Web/hardware)
6. AnOrganisations ________________________ refers to info that is
stored,processed and converted into a form which makes it an integral
part of a modern organization (data/information/knowledgebase)
 MCQ chapter1
7. Organisations Create __________________ that run on smart phones and give
access to information and services of organization to user (Network/Apps/
hardware)
8. The outcomes that arise as consequence of introduction of IS is known as
_______ order effect(First/Second/Third)
9. The second order effects of the implementation of new IS in an organization
10. Modern organisations use matrix structure where strict hierarchies are not
present. T/F
11.Networked organization requires _______ and responding for flow of
information(rebuilding/transmission/sensing)
12. IT includes ________ _________(network devices/computing devices/data
info)
13. ________ is network of networks(Internet/Software/website)
14. ______ is way of accessing info over internet(internet/www/http)
!5 . Web uses _____ as one of the languages in internet to transmit
data(Http/Java/C++)
 Module 2
• Data vs Information
• Types of TPS(Batch vs Real time,OLTP)
• MIS different levels
• Levels of decisions : Operational.tactical,
strategic
• Communication :Synchronous Vs
Asynchronous
 Module 2

• MIS : deals with data (sales/financial/production/..)

• Info aggregated based on individual manager needs
• Can involve accessing and viewing data from
outside(industry trends/economic activity)
• MIS reports : decision making
• MD/CEOs need info in aggregated form (Sales forecast)
• ESS linked to MIS and TPS
• Managers reporting to executives(MIS/DSS)
• DSS use of models
• Knowledge workers not involved in decision making use
transactional data ,data related to industry,economy : align
with strategic plans
 Types of Decisions

• Tactical : Lowest level .. Made by employees regarding

minute, day to day work(shop floor,nurse attending
patients)
• Operational :Medium range scope.Supported by DSS
(decisions : Inventory levels/investment allocation
options/project progress/effective routes for salesman)
• Control planning : Long term decisions.(sales personnel
how he fared on targets)
• Strategic decisions : Top managers(new markets to
enter/competition survival)
 Communication types
• Synchronous : communicate simultaneously(Phone
conversation)
• Asynchronous : Not simultaneously (email)
• Simplex : One direction. Audio receivers (receive signals
only )
• Half duplex : people communicate but not at same time .
Eg radio transmitter receiver
• Duplex : communicate simultaneously(Phone
conversation)
 Chapter 2 Mcq

1. _____ is a collection of facts(Information/Knowledge/data)

2. A _______________ is any activity that generates information
(Transaction/knowledge)
3. __________ monitoring involves presenting aggregated data as soon as it is
created (Batch/Real time)
4. Data and information in an aggregated form after a period of time is
__________ processing (real time/batch )
5. _______ use scientific models for decision making to help managers in
specific tasks of making decisions (TPS/DSS)
6. MIS that provides reports to executives at top level is ______ (EIS/TPS)
7. Govt of India deciding to provide services in an efficient way and enhance
services is ________ decision(Operational/Tactical/strategic)
8. Commercial firms use _______money(capital),_______ and
material(labour/hardware/software)
9. ____________ enable day to day functioning of an enterprise(DSS/EIS/TPS)
10. _________ processes info generated by TPS(DSS/ES/MIS)
11. MIS reports prepared in batch mode allows (tampering/Drill down)
12. ______ is highly visual(TPS/ES/ESS)
 Module 3 :E business

• Search engine vs Portals

• Types (e commerce) : B2c,B2B,C2C,B2G,G2B
• Auction
• Aggregator
• E Governance: E commerce ,E biz technologies by Govt
to manage activities,G2B,G2C,G2G
• E business : organisations create info links and conduct
business .Rich info interchange with
partners,suppliers,collaborators
 Module 3 :E business

• Search engine (Spl programs to search info or data within web

pages and categorise them)eg : google allows place
advertisement,pay for actual click thru,record click thrus and
analyse)
• vs
• Portals(Single site that has links to info on other sites.entry point to
Web,have search facilities).No facility for commercial
transactions,provide valuable info)
• Auction(Sellers provide items for sale and buyers quote prices)
• Eg : Ebay : B2B,C2C
• Aggregator(Buyers and sellers place their reqmtsproducts,services
on a single website which manages bidding and sale process
• E Governance
 Module 3 :MCQ

1. _______ has limited functions as compared to other

languages (C/Java/HTML)after co
2. ______ are businesses created to use internet
technologies(portals/E commerce)
3. _______ spl programs to search info and data (m
commerce/ecommerce/Search engines)
4. ______ first e commerce business to arrive after
commercial launch of www ( l commerce/Portals/m
commerce)
5. Aggregators also known as
_____(groups/transactions/hubs)
6. Customers can buy online and from store(Virtual
store/Click and Mortar)
7. The E Seva system in Hyderabad is G2C/G2B/G2G
8. Payment solution created for mobile phones without use
of credit cards / internet( Classmate/Paymate/m mate)
9.
 Module 4: Green IT Smart City

• Green House Global Warming

• Green hOuse Gases(GHG : carbondioxide and methane absorb
radiation .inc temp. produced by industrial activity)
• Carbon footprint : Amount of GHG produced to support human
activities in a year.(kg of carbon emissions/year)
• Green IT(policies practices that forms use to manage IT and comply
with Green norms)
• Green Practices(Hardware:Design manufacture disposal..Impact :
entire supply chain)Not provide printed manuals
• Software design :Efficiency : Multi processors (process tasks
parallely, multi threading)
• Green Supply Chain
• Smart City
 MCQ

1. The _____ protocol in UN recommended stringent

guidelines to control emissions (IT/Kyoto)
2. The Nations are adopting to ________ methods of
manufacturing(Yellow/Red/Green)
3. _______ plays an important role in determining how
efficiently the hardware is used(OS/GHG)
4. Designers consider siftware to be in 2 states ____ and
______(primary,advanced/low,High /Active,idle)
5. ________ devices use embedded software and
operating system drivers to enable sensing and
responding to surroundings(Firmware/Memory
aware/Context aware)
 MCQ

6. With data _______ 70% energy savings happen using DVD

drive (Redundancy/Buffering)
7.Charging batteries in laptops wastes energy(T/F)
8. Procuring materials from vendors is part of _______
Logistics (Inbound/outbound/Procedural)
9. Recycled products made by the same firm are dis
assembled and reusable parts are used in manufacturing
process. This is _______ manufacturing (open loop/Closed
loop/Yellow)
10. Geographical regions that have invested heavily in ICT
infrastructure to facilitate their regions are ______
cities(Urban/Rural/Smart)
 Module 5 : IT infrastructure
 Hardware
• Processors (Made out of Silicon & comprises of inter-
connected elements such as transistors/Operates in
machine cycles)
• The Computer Random Access Memory
• Peripherals
 Software (system and application)
 Utilities :Software packages designed to perform specific
tasks to manage files
 Network
 Virtualisation : Virtual server placed between OS and
hardware.Better utilisation of servers
 MCQ
1. Extravagant statements about technology is technology
_______ (Boost/change/Hype)
2. A processor is made out of _______ (copper/silicon)
3. In instruction cycle data and instructions are fetched
from ______ memory (Internal/ External)
4. Pathway for transferring data around the computer is
____ (hardware/software/bus)
5. One ____ is one cycle per second (Byte/GB/Hertz)
6. Data in cache sometimes is outdated as its not sqapped
with the RAM and it leads to Cache ____ (miss/deletion)
7. Very fast memory units built in CPU is _______
(Bus/Registergr)
8. Fast memory which is supplement to RAM is ____
(Cache/Bus )
 MCQ
9 ________ has high speed processors and high capacity RAM
(Cache/Server /RAM)
10. ______________ are computers that demand and receive
services from servers (RISC/Client)
11. SAN stands for ________ (Storage area networks/System
application networks)
12. Almost are devices are now connected through ___________
(CSA/USB)
13. Eg of early tablet in India is _______ (nokia/Simputer/samsung)
14. Memory management is task of ______(bus/OS/hardware)
15. Image of a window is a dominant theme of (MU/CUI/GUI)
16. Enterprise softwares also called as ____(ERP/ MIS/Dss)
17 . ______ is an eg of cross platform browser(
Windows/Mac/Firefox)
 Module 6 : Cloud Computing IOT

• Public ,Private, Hybrid

• SaaS, Paas, IaaS
• IOT
 MCQ

1. Ability of infrastructure services to expand and contract based on

demand is ______ (hosting/elasticity)
2. Cloud created for single client(Public/Private)
3. Microsoft Azure is an eg of (Public/private ) cloud
4. When private cloud runs out of capacity its referred as ___
(burst/hosted)
5. Cloud infrastructure that is shared by users like banks/hospitals is
______ cloud (Public/community)
6. _____ provides data center facilities(Iaas/Saas/Paas)
7. SDN is ______ (software defined networking/ Software development
none)
8. ____ are used to create Virtual machines (RAM/containers/bus)
9. ______ connect multiple devices over internet to sense and respond
(Buffers/ IOT)
10. Key elements of IOT are __________ and _______ (RAM and Rom/
Actuators and sensors)
 Module 7 : IS security Control

• Malware
• DoS,DDoS
• Cryptography ,VPN
 MCQ

1. Known as couisen of Virus _____ (Worm/Dos/phishing)

2. Reside inside the computer and allow users from outside to
attack systems (Worm/Virus/Trojans)
3. ____ is autonomous software that penerates by replicating
itself(Worm /Virus/trojans)
4. Breaking computers or networks illegally is
____(stopping/capturing/Cracking)
5. Manipulate in unsuspecting manner to get private
information (Genetic engineering /Social
engineering/computer engineering)
6. _____ is done with fake websites that masquerade real
ones (Phishing/cracking/Dos)
7. Identity theft done by _____ (hardware/snooping)
8. Software when installed stays in Ram and keeps record of
all keystrokes is ____ (data entry/Keylogger/phishing)
9. In _____ attack crackers slow down the website
(DoS/Phishing)
10. ______ key encryption is used to protect wireless and
wired networks (Symmetric/Open)
11. Public and private keys are created using _____
numbers (non prime/prime / random)
12. To authenticate owner of a public key we use _____
(digital certificate/multiple certificate)
 Module 8 : IS development
• SDLC
• Prototype
• Spiral Model
• Agile : XP,Scrum
 IS development

 Waterfall Model : Project Requirements(Scope

establishment) ,Analysis(Input,output,subsystems,report
s,processes) ,Design,Coding,testing implementation
 Rapid prototyping : System build as sequences of cycles
 Agile : XP(Stories, short
releases,testing,iteration,refactoring
 Scrum
 Chapter 9: Managing Data Resources

• CSA : In this architecture, a Client is a user machine which

provides the user interface and local processing capabilities.
• In Distributed DBMS, data is distributed over the geographical
site
• Datawarehouse : A data warehouse is a large collection of
business data used to help an organization make
decisions
• Data Mining
 MCQ
1. Data is stored in separate files in a structured manner, creation and
updation is done independently is data ____
(dependence/independence)
2. Data _____ refers to duplication of data in different tables
(redundancy/independence)
3. Data _____ implies that data independence is maintained.
(redundancy/consistency)
4. _______ ensures changes to particular element in a table are
reflected across all distributed servers (Redundancy/Concurrency)
5. Basic structure of a file is ____(data/record/field)
6. Collection of fields is a _____ (database/info/Record)
7. Data in warehouse can be stored in tables with
_____(timestamps/databases)
 Chapter 10 : BPI and Enterprise Systems

• ERP Integration of all functional modules

• SCM: flow of information,materials,services
and money from raw material supplier to end
customer
• CRM: maintain better relation with customers
 MCQ
1, One of the pioneers in the world of ERP systems is
___(SAP/Oracle)
2. Fluctuations in supply chain is _______(Bull whip /ripple
effect)
3.ERM is ______(employee relationship mgmt./electronic
monitoring system)
4. PRM is _____(primary/Partner/position) relationship
management
5. _____ are software artifacts that enable creation of
ledgers(blockchain/replication)