PROGRAM HIGHLIGHTS

Under this program Relationship Officers & Team Leaders will earn points known as ‘credits’ with
every lac of disbursement made.
12000+ Reward Catalogue; Offers Platform with 18000+ offers from various top online and offline
brands; Biggest Partner Network with 120 Brands across 8000+ physical stores for redemption of
the earned credits.
Categories defined for a Relationship Officer
 CATEGORY DETAILS

Each category is linked to the disbursement done in a quarter by Relationship Officer.

One credit is equal to One Rupee.

Category Total disbursement in a quarter (INR in Lacs)

  CAT A CAT B

Starter >=60 >=45

Player >=200 >=150

Challenger >=250 >=200

Achiever >=325 >=250

 TYPES OF CREDIT – RELATIONSHIP OFFICER (RO)
 Base Credits
Base credits will be earned on per lac of disbursement. Basis the Category he falls in, every RO would earn
these credits automatically and enroll in this program.

Base credits per lac of

Category
disbursement

Starter 2.5

Player 5

Challenger 7.5

Achiever 10
 Bonus Credits

Bonus credits will be given for growth in performance on a quarter to quarter basis. Higher the percentage of
growth in disbursement value over previous quarter, higher would be the number of credits.

Disbursement growth %age over

Bonus credits
previous quarter

0-10% NIL

Above 10%- 20% 100

Above 20%- 30% 200

Above 30% 300

 Special Credits
These are special program based credits that may be declared from time-to-time. Currently there are 2 kinds
of special programs.ds of special programs.

Program/ Product Special Credits

Sub 25 lac loans (no. of files sanction) 5 per file

LAP (no. of files disbursed) 10 per file

 Vintage Credits
The vintage credits are additional credits given by the Company to RO in the beginning of the next financial
year (April), basis the tenure served with the company as on March month-end.

Tenure completed with the Company as

%age of Base Credits
on 20th March

>=6 months
30%
>=9 months
40%
>=12 months
50%

 These additional credits can be redeemed only after 6 months from the date of credit.
 Vintage credits are applicable to both ROs & Team Leaders.
 The start date of Vintage credits is April, 2017.
 Bonus Category Credits
Along with other credits the RO will also earn the bonus category credits. The bonus credit will depend on the
jump in the category of the RO over previous quarter. This will be not be applicable if any RO remains in the
same category of 'Starter'.
Refer below ready reckoner table:

New Achieved Category in Quarter 2

CATEGORY JUMP/MAINTENANCE
CALCULATION
Starter Player Challenger Achiever

Starter 0 50 150 300

Player 0 50 100 250

Current Quarter 1 Category
Challenger 0 0 50 150

Achiever 0 0 0 50
 TYPES OF CREDITS – TEAM LEADER
A Team Leader will be allotted 10% of the total credits earned by his team in a quarter. Vintage credits will be
allotted as per tenure served by Team leader with the Company

Example:
Assuming a TL in CAT A location is more than 1 year old in the system. His team earned the following credits
during the year

Quarter Credits earned by team TL credits

Q1 30272 3027
Q2 27435 2744
Q3 38452 3845
Q4 28068 2807
Total credits 124227 12423

Total base credits of the team 111804 11180 

Vintage credits earned by TL (50%) 5590

Total credits earned by TL in a FY 18013

 Example
Assuming a RO does following business in a FY; In the above scenario a RO has earned 20935 credits in a
year. i.e equal to INR 20935 (Same is over and above regular monthly disbursement payout )
Calculation Number of credits
More
  Q3 (Challenger) Q4 (Achiever)
Tenure with PNB HFL than 2
years
Basic credits 2430 3390
Disbursement in Q3 3.24 Cr
Disbursement in Q4 3.39 Cr Growth credits 0 0
Total disbursement in H2 6.63 Cr
LAP credits 20 0
Number of LAP files disbursed in Q3 2
Sub 25 lac disbursement 10 25
Number of LAP files disbursed in Q4 0
Bonus Category Credits 0 150
No. of files sanction in Sub 25 lac category
2
Q3 Total credits 2460 3565
No. of files sanction in Sub 25 lac category
5 Total credits earned   6025
Q4
Growth in Q3 over Q4 5% Total base credits earned in Q1 and Q2   8000

Vintage credits (50% of base credits)   6910

Total credits earned in FY   20935

 REDEMPTION OF CREDITS

The credits earned during a quarter can be redeemed in Q+2 only. For example,
the credits earned for Q1 (Apr-June), will be available for redemption in the month
of October only i.e., beginning of Q3.
 APPLICABLE TERMS & CONDITIONS

1. The Achiever’s Club is offered to ROs & TLs who are engaged in soliciting
customers for availing housing & non- housing loans.
2. Category up-gradation/down gradation will be done on the basis of disbursal in
every quarter.
3. All credits for the Player, Challenger & Achiever category are valid for the entire
tenure served with the company. The Starter category credits will expire in case no
up-gradation is observed for three quarters in a row.
4. For ROs who have not disbursed any loans in 3 consecutive months, all the
unredeemed credits shall be forfeited by the Company.
5. For TL joining in middle of a quarter, the enrolment to the program will be done in
subsequent quarter only.
6. For RO promoted as TL in the middle of a quarter, enrolment as a TL will be done in
subsequent quarter only.
7. These credits are on disbursement value excluding insurance.

Contd.
 APPLICABLE TERMS & CONDITIONS (CONTD.)

8. The Company has right to reject the application made to the loyalty program enrolment if
the applicant does not satisfy the eligibility criteria as specified in the program document.

9. The credits earned under this program cannot be sold or transferred by members at any
point of time.

10. These credits can be exchanged for awards or benefits offered under this program only.

11. In case of resignation/termination of RO or TL, for whatsoever reason, all unredeemed

credits shall lapse immediately.

12. Any fractional credits earned will be rounded off to the nearest integer. Ex: if the RO
earns 130.8 credits it will be rounded off to 131.

13. The loyalty program is designed with a long term perspective. However, in case, due to
any reason the program is terminated, team will be informed 3 months in advance to
enable them to redeem their earned credits.
Success shines brighter when polished with
sweat.
Sweat on your back. Glory on your chest!!