MID – 2 PRESENTATION

PRODUCTION & OPERATION

MANAGEMENT
TOPIC : ZERO DEFECT & SIX SIGMA

CH . SOWMYA
21L310020
ZERO DEFECTS
 It is a concept proposed by Mr . CROSBY.

 Purpose of this concept was to produce products which are free

from all types of defects .

 Although , this seems to be hypothetical but efforts are taken to

minimize the defects .
 Challenge
to
employees
Pledge
motivation signing

Zero
defects Cause
Defect identificatio
cause n
removal

inspection
Six sigma
 In 1986 , Bill smith and Mikel harry , two engineers at Motorola
were accredited to having developed “ SIX SIGMA “ and in 1955
jack welch made it the central business strategy of general electric.

 According to general electrics:

six sigma can be defined as a vision of quality which equates with
only 3.4 defects per million opportunities for each product or
service transaction and strives for perfection .
Six sigma methodology
DEFINE MEASURE ANALYSE IMPROVE CONTROL

.Define the Quantify Identify the Implement Maintain

problem/ the cause of and verify the
identity. problem the the solution.
problem solution.

D M A I C
 DEFINE MESAURE ANALYSE DESIGN VERIFY

DEFINE THE QUANTIFY IDENTIFY CREATIVE NEEDS

PROBLEM / THE THE CAUSE PROCESS AND
IDENTIFY PROBLEM OF DEFECT. PREFENCES
.

D M A D V
Key principles
 Focus on the customer

 Collect data

 Improve continuously

 Involve people

 Flexible and responsive work environment

THANK YOU