Proper Etiquette

and Behavior
Revised By:
Ms. Fleming
Objectives
1. Identify employer expectations.
2. Discuss appropriate work habits.
3. Identify good citizenship skills.
4. Identify appropriate interviewing skills.
Good Manners and Etiquette
 Difference:
 Good manners are rules for common actions of
courtesy and politeness.
 Etiquette describes the use of proper customs in
social and business life; these may change over time
General Manners
 Be considerate of  Offer assistance
others  compliment good work
 show respect  learn, remember and
 use “excuse me” use people’s names
 listen to people before  be courteous, kind,
making suggestions polite, and fair
 be patient
General Etiquette
 Personal Manners When Meeting New Friends
 Telephone Courtesy
 Personal Relations
 Table Manners
 Personal Manners When Meeting
New Friends
DO NOT
DO  use “knuckle-buster”
 Smile handshakes
 Firm handshake  do all the talking
 stand for a lady  use foul language
 repeat a new name  try to always be funny and
 use “you” more than “I” the center of attention
 introduce new friends to  say bad things about
others others
Inappropriate Greeting
Examples continued
Proper Handshake
 Firm, but not bone-crushing
 Lasts about 3 seconds
 May be "pumped" once or
twice from the elbow
 Is released after the shake,
even if the introduction
continues
 Includes good eye contact
with the other person
Telephone Courtesy
 “Hello, this is ________ speaking. May I help
you?”
 Stay away from negative comments.
 “May I ask who’s calling?”
 When taking a message, include the date and time
of call, caller’s name and telephone number.
Personal Relations
 Important to the success of anything.
 First look at yourself
 Attitude is one’s outlook on life, may be positive
or negative.
 Should try to maintain a positive attitude
Reasons to have a positive attitude
 The future depends largely on the opinion of
others.
 More motivating and makes one more energetic,
productive, and alert.
 More pleasant to be around.
 Effect co-workers
 Builds self-confidence
Objectives
1. Identify employer expectations.
2. Discuss appropriate work habits.
3. Identify good citizenship skills.
4. Identify appropriate interviewing skills.