“LIFE SKILLS FOR SUCCESS”

Presented By

Mr. Rohit Pawar**

*Assistant Professor
B.Sc, M.B.A, M.Phil., (Ph.D student at RCU, Belagavi) [Kolhapur Institute of Technology‟s,
Institute of Management Education and Research, Gokul Shirgaon, Kolhapur.
Styles of communication

Objective: To develop and enhance the understanding the

different styles of communication Structure:

Definition:
Communication is an act of imparting, transmitting or
exchanging thoughts, ideas, opinions and information. It is a
process in which a message acts as a link between people.
Styles of communication
There are two types of communication:
Verbal
Non-Verbal
Verbal Communication
Verbal = Words
Meaning and Messages
Meaning: An active process created by cooperative between
source and receiver
Meanings are more than words and gestures
Meanings are unique
Meanings are context based
Styles of communication

Guidelines for improvement Concerning Language Use

Engage in dual perspective
Own your feelings and thoughts
 Respect other’s reports of feelings and thoughts
Strive for accuracy and clarity
Use concrete rather than abstract language
 
Styles of communication
Non-Verbal Communication
Types of Non-Verbal Communication
Kinesics – Body position and motion
Haptics – touch
Physical appearance
Artifacts – personal objects
Environment factors
Proxemics – Use of space
Chronemics – use of space
Paralanguage – how we speak
Silence
Styles of communication
Guidelines for Improving Non-Verbal Communication
 Self – awareness
Be aware of the ways in which you communicate
Realize that difference people have different ways of
communication

 Monitor Behaviour
Take note of your posture, movements and objects
Ask friends for feedback
Videotape yourself in a conversation or speech

 sdf
ETIQUETTES

TELEPHONIC ETIQUETTES
Exhibit right telephone etiquette
Handle Tele conversation effectively
E.X:02
You have been working under pressure and as a result you
send the wrong form and brochure to customer. You realize
this much later. Write the telephone conversation you will
have with this customer.
ETIQUETTES
E-MAIL ETIQUETTES
Write an effective e-mail
E.X:01
Send an email to a customer thanking him/her for referring
your service or product to number of other products, thus
making it a very successful one.
E.X:02
Send renewal emails to a customer whose credit card has
expired and needs to be renewed.
E.X.03: Send an email to your company guide giving the
details of survey on awareness of insurance policy. Draft a
report and send it as an attachment.
GROOMING AND ETIQUETTES

Identify the importance of appropriate Dress Sense and

Grooming
Practice how to dress for the occasion
Classify – personal, social and organizational etiquette
Apply the learning in day to day life
 
GROOMING AND ETIQUETTES

If you have to form club for The Well Groomed, whom
would you include as members and why?
You could get into a groups and discuss the colours, the
accessories and the way they carry themselves.

LIVE PROJECT
Attend a formal event preferably organized by a private
organization. Pay special attention to the formal clothes
worn by men and women. Notice the common colour worn
and the manner in which executives conduct themselves
GROOMING AND ETIQUETTES

Prioritizein order of importance the list given below. Give

your reasons in a sentence or two.

Clean Clothes
Personal Hygiene
Dress Sense
Branded clothes
Etiquette
 
GROOMING AND ETIQUETTES

LIVE PROJECT
Attend a Walk-in Interview. While you are waiting for your turn,
observe the manner in which people behave. Pay special attention
to
(i)the other interviewees
(ii)the interviewer
(iii)the receptionist /telephone operator.

CORPORATE ETIQUETTE

 
INTERPERSONAL SKILLS

Improve your interpersonal skills

Establish good relationships
Learn and implement team dynamics
INTERPERSONAL SKILLS

For each statement listed below, rate yourself on a scale of 1 to

10. A rating of 10 would indicate that the statement is always
true and a rating of 1 would indicate that it is never true.
•I always say please and thank you when I ask someone for
something.
•The clothes I wear would never offend another person.
•If something bad happen to someone I don’t like, I tell my
friends and laugh about it when that person is not around.
•I never curse or use offensive language in public places.
•My hair is clean and well groomed.
INTERPERSONAL SKILLS
•People who know me would describe me as cheerful and
friendly.
•I always have good posture.
•When I talk with someone, I look them in the eyes.
•I keep my fingernails clean and nicely trimmed.
•I usually become angry and lose my temper when things don’t
go the way I want them to.
•When other people do something different from the way I
would do it, I avoid being critical of them.
•I don’t bite my fingernails.
•When I sneeze or cough, I always cover my mouth.
INTERPERSONAL SKILLS

•My table manners are very good.

•If someone gives me a gift or does me a favor, I send them a thank you
note.
WORKSHEET
•List some of the kinds of interpersonal skills that are needed in a job.
Do interpersonal skills play a role in the actual success of the job being
performed?
Answer in 200 words…….
•List five different situations when you had a problem while interacting
with a peer. How did you solve these issues? Write your answer below.

 
ATTITUDE
A-Attitude, S-Skill
Hard working A Honest A Consistent A
Open minded A Passionate A Proactive A
Receptive A Loyal A Creative S
Empathetic A Forthright A Diligent A
Risk taking A Professional A Assertive A
Good listener S Analyst S Foresighted A
Resilient A Polite A Good planner S
Flexible A Compassionate A Good Organiser S
Critical A Courteous A Strategic thinker S
Balanced A Focused Simple A
Good communicator S Impartial A Visionary A
Disciplined A Ambitious A Optimistic A
Energetic A Good coordinator S Motivated A
Determined A Committed A
ATTITUDE
A-Attitude, S-Skill

The point of discussion is that while a certain skill level is

necessary to do a job, the fact is that attitude determines
whether the job is done well, and whether the job holder
makes a real difference to his/her organization, colleagues and
environment.
•Relate to the importance of Attitude
•Recognize how Attitude will affect your goals
ATTITUDE
•Your attitude towards your family, neighborhood and society.
Present your view point

•Difference between A skill and Attitude!

•You are a fresh BBA/MBA student from a traditional family

and have been brought up in a small town. You have just got
placed in an Insurance company in a city. This is your first week
at work. You find your colleagues maintaining a distance and all
your efforts to make them accept you have failed. How will you
handle their attitude towards you (a small town candidate)
 
ATTITUDE
•Live Project:
Interview a person who is not doing well in life. He/she could be a
student/a business person/ a patient/ an unemployed youth etc. find
out the means they are adopting to maintain a positive attitude in
life. It’s important you choose people who are trying to overcome
tough times – not those who are succumbing to it. Present your
interview to the class.
 
•You do to a picnic spot and find people eating and littering the
place with leftover food and plastic bags. You are enraged. What
would your response be?

 
TEAM WORK

•Encourage everyone on the team to participate

•Function more effectively as a team
•Learn to be successful as a team
WORK SHEET
What was your first thought when you heard the nature of the
task?
The behavior of the team members who contributed to the
groups success and on those who detracted.
The lessons have you learnt from this experience.
HANDLING CONFLICT
Resolve the conflicts and work in team

•You are excited about your SIP as it means staying in a city

and being independent. You are really looking forward to this
experience. Your mother however is upset and it trying to
emotionally blackmail you. You cannot see your mother upset
but at the same time you know that SIP is important for your
career. How will you convince your mother?
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HANDLING CONFLICT
Resolve the conflicts and work in team:
You are doing extremely well in your SIP with an insurance
company which has resulted in your earning a huge incentive.
Your parents are hard pressed for money and you want to send
them your incentive. Your room mate who has been very
supportive suddenly fall sleep and has to be hospitalized. He is
penniless and you feel you have to help him out. You are in a
dilemma. Should you send money to your parents or help your
room mate/ write down your solution.
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HANDLING FRUSTRATION

•Understand what are the causes for frustration

•Gear up for handling frustration

Jot down all the frustrating moments that you have

experienced during your graduation course/Post graduation

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HANDLING FRUSTRATION

•Understand what are the causes for frustration

•Gear up for handling frustration

Foresee certain frustrating situations that you are likely to face

in your professional life in the years to come and mention how
you would handle these situations
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TIME MANAGEMENT
Poor time management can cause a lot of stress. When you’re
stretched too thin and running behind, it’s hard to stay calm
and focused. Plus, you’ll be tempted to avoid or cut back on
all the healthy things you should be doing to keep stress in
check, like socializing and getting enough sleep. The good
news: there are things you can do to achieve a healthier work-
life balance.
•Don't over-commit yourself
•Prioritize tasks
•Break projects into small steps
•Delegate responsibility
STRESS MANAGEMENT

Tip 1: Identify the sources of stress in your life

Tip 2: Replace unhealthy coping strategies with healthy ones
Tip 3: Practice the 4 A's of stress management-Avoid, Alter,
Adapt and Accept.
Tip 4: Get moving
Tip 5: Connect to others
Tip 6: Make time for fun and relaxation
Tip 7: Manage your time better
Tip 8: Maintain balance with a healthy lifestyle
S-W-O-T ANALYSIS

Interview Yourself:
List one to four strengths and how you came to know of
these strengths.
S-W-O-T ANALYSIS

Things I am good at
•You all know some of the things that you are good at.
Being good at something means that you gain some
satisfaction and enjoying from doing it.

•When know that you can do well, you can develop those
abilities and apply them to work or leisure. Our abilities can be
divided into seven main groups: Nature of Recreation,
Organising or Clerical, Practical or Mechanical, Analytic or
Scientific, Creative or Artistic, Persuading or Service, Helping
or Advising
S-W-O-T ANALYSIS
What I am good at
In the table below, put a (tick mark) in the appropriate column
to show how well you do certain things.

Activities Very Good Good Not so good

Learning new work
Working on machines

Cooking food
Listening to others
Working in a team

Following
directions
Being friendly
ADAPTABILITY – I, MANAGING IMMDIATE AND
NEW ENVIRONMENT

•Forseeareas which require adaptability

•Handle team

Self learn:
If people and environment are not agreeing with your lifestyle,
how do you adapt yourself to the adverse surroundings?
Explain with an example in 200 words.
…………………………………………………………………
…………………………………………………………………
ADAPTABILITY – I, MANAGING IMMDIATE AND
NEW ENVIRONMENT

•What are your expectations from your team when you are
with them? What can other members of the team expect from
you? Justify your answer………………………
ADAPTABILITY – I, MANAGING EXPECTATIONS
•Manage Expectation

•How much stipend do you expect from your SIP?Why? write

in 150 words……

•What can the organization which has taken you in for SIP
expect from you? Express in about 200 words…...

•What value addition can you make to your SIP Company?

ADAPTABILITY – I, MANAGING IMMDIATE AND
NEW ENVIRONMENT
•Forsee areas which require adaptability
•Handle team

•If people and environment are not agreeing with your

lifestyle, how do you adapt yourself to the adverse
surroundings? Explain with an example in 200
words………………………………………………………

•What are your expectations from your team when you are
with them? What can other members of the team expect from
you? Justify your answer…………………………….
Thank You