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Outside/In

Perspective of
Strategy
Strategy Success Paradox
•Protecting the status quo
•Developing strength and internal capabilities to move

forward
Inside-Out Thinking​ •Extracting the maximum short-run return from current

assets
•Eg- Apple

•Observes the market, get to know the customers


•Then offer what customer need
Outside-In Strategy
•Eg- Liz Claiborne Inc.

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Introduction
• Liz Claiborne Inc. founded in 1976
as fashion design company
• Professional Women’s clothing
through high-end departments stores
• Retailers were required to buy entire
collection and display in a particular
way
• By 1991, Sales- $2 billion and Net
Income- $219 million

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4 Customer value Imperatives

Click icon to add picture Click icon to add picture

Be a Customer Value Capitalize on the Capitalize on the


Innovate new value Customers as an Asset brand as an Asset
Leader for Customer

President Chief Operations Officer

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Conclusion
• Generating economic profits over the long
term involves strategies that are built and
renewed through a customer value lens, and
illuminated by deep market insights
• When a firm has moved a customer from
focusing on a single transaction or purchase
to a sense of loyalty to the company, profits
accelerate.

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Thank you

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