Conflict

Resolution

Top 5
Strategies
WHAT is CONFLICT?

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TYPES OF CONFLICTS?

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 MAIN CAUSES OF CONFLICTS

– Unrealistic Expectations
– For example, if a manager expects an employee to learn how to do a project by the end of the day when it really takes
months to master that task, then there is likely going to be some tension in the office.
– Poor Communication
– Lack of communication
– Miscommunication
– Poorly communicated instructions
– Assumptions
– Value Differences
– The main causes of conflict in the workplace are generally differences in working styles, values, perspectives, beliefs,
priorities, perceptions, and personality. And it is important to keep this in mind when dealing with your boss or colleagues.
– Lack of Trust
– The success of a team is built on trust. When you trust someone, you feel comfortable relying on them when it matters most.
You are more likely to listen to their ideas and opinions, and show empathy for their priorities.
– That’s why trust is the key ingredient in any successful relationship—whether with a partner, family member, or colleague—
and the cornerstone of any great team.
– Inadequate Performance
– Competency Issues
– Lack of Accountability/Responsibility
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CONFLICT RESOLUTIONS – 90 Second Rule
Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your
relationship and deepening it. That factor is attitude. – William James. 

– Engage in healthy competition

– Accommodate/Compromise if you can
– Don’t avoid conflict, sleep on it 
– Use STEP method of problem solving
– Apply FUSION method
– Focus
– Understanding
– Specific
– Ianguage
– Open
– No “hot-button” language
– Communicate clearly
– Empathize and Engage (Can we talk?)
– Patience and Listen
– FOCUS on FACTS
– Mind your non-verbal communication

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