Refsa Ina Irianti

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Help your self !

1. Ten years have ………………….. since the two companies merged.
(past/passed)
- Ten years have passed since the two companiesmerged.
2. When you take a problem to your manager, be sure to offer an ………………….
solution.
(alternate/alternative
- When you take a problem to your manager, be sure to offer an alternative
solution.

3. Good teachers should try to …………………. answers from their students,

rather than telling them everything. (illicit/elicit)
- Good teachers should try to elicit answers from their students,
rather than telling them everything.

4. Perhaps you can ask the chairman to ………………. the decision until the
next meeting. (defer/deter)
- Perhaps you can ask the chairman to defer the decision until the next
meeting.

5. When the company received a lot of adverse publicity, the staff ………………
was very low. (moral/morale)
- When the company received a lot of adverse publicity, the staff morale
was very low.

6. Always ……………… that you proofread your documents carefully before

sending them out. (insure/ensure)
- Always ensure that you proofread your documents carefully before
sending them out.
7. I have asked Martha to write …………………. to John Lim giving him a
disciplinary warning. (formally/formerly).
- I have asked Martha to write formally to John Lim giving him a
disciplinary warning.

8. Mark has always ……………………. to being manager of his own company.

(aspired/inspired)
- Mark has always aspired to being manager of his own company.
 9. The CEO’s speech had a great ……………….. on staff motivation.
(affect/effect)
- The CEO’s speech had a great affect on staff motivation.
(affect/effect)
10. Please let me have your expert …………….. on this issue.
(advice/advise)
- Please let me have your expert advice on this issue.

TEST YOURSELF!

1. Why is communication the lifeblood of a business organisation?

- Because  communication is the life blood of every organization and a key to
success in our business career and our personal life.
Effective communication is vital inside the company because employees can
be better motivated and more efficient by it.  Communication is a key to
management effectiveness

2. What are the benefits to you and your organisation of effective communication?
- increased productivity. higher quality of services and products. greater levels
of trust and commitment. increased employee engagement and higher levels
of creativity.
3. Explain three of the factors that you must consider when choosing the method
of communication.

- Nature of Message. The means of communication depends upon the nature

of the message. Urgent, confidential, private and important messages should
be distinguished from ordinary, routine, open and less important messages
and the means of communication are to be chosen accordingly.
- Cost,The cost of sending a message is also to be considered while selecting a
mode of communication. The result obtained should justify the expenditure.
- Distance . Distance is another factor for consideration. The mode of
communication to be chosen depends on whether the message is to be sent
to a nearby place or somewhere at a long distance.
4. Discuss three reasons why you would use oral channels of communication and
why you would use written channels.
- transmit the voice through telephone, face-to-face conversations and
business meetings in order to fully understand the safety
 - Sarah prefers to use oral communication when time is limited and
information is needed quickly, because it can aid in solving conflict by
facilitating discussion among many people at the same time
- it is a permanent record, documents are easy to store and retrieve, many
people can read it at once and the receiver can read it whenever they have
time.
5. What are barriers to communication? Discuss briefly, stating a variety of
different barriers that exist.
a. Linguistic Barriers. each major region has its own language is one of
the Barriers to effective communication. Sometimes even a thick dialect may
render the communication ineffective.
b. Psychological Barriers. There are various mental and psychological issues that
may be barriers to effective communication. Some people have stage fear,
speech disorders, phobia, depression etc.
6. How is the growth of teamworking affecting communication?
- Communication affects teamwork in positive and negative ways. The more
collaboration your projects require the more assertive and intentional
your communication should be. Every member of the team needs to take the
initiative to communicate. When a team is not actively communicating, their
work is at stake.
7. Discuss some ways in which you can improve intercultural communications.
Do your homework. ...
Ask. ...
Avoid colloquialisms, jokes, and idioms. ...
Practice actively listening and observing. ...
Repeat or confirm what you think was being said. ...
Don't ask yes or no questions. ...
Pay attention to nonverbal communication. ...
Speak slowly and clearly.

8. State the communication methods you would use to

- Congratulate an employee on passing an important examination.
- Send an urgent message to an overseas client.
- Describe the location of a hotel where your company is hosting a seminar
- next month.
- (g) Remind staff of the security procedures at your company.
- (h) Obtain reactions from staff to a new telephone system recently installed.
- Put a nervous applicant at ease while waiting for an interview.