CHAPTER 4 – ORGANIZATION AND HOTEL GENERAL MANAGER DUTIES

Chapter overview

This chapter helps students understand deeply about

the hotel's organizational structure; understand the
work of a hotel manager; forming skills in
establishing organizational apparatus, determining
functions and duties, relationships between parts in
the hotel's organizational apparatus and forming the
capacity to perform the work of hotel directors.
Chapter outlines
Hotel organization.
• The concept of hotel organization
• Factors affecting
• The main scientific basis for establishing the organization of the
hotel's apparatus
Typical organizational model of the hotel
• Type of organization model
• The typical organizational model of a hotel has a scale of 100 rooms to
200 rooms of 3-star class
• The typical organizational model of a hotel ranges from 200 to 400
rooms with a rating of 4-5 stars
Hotel manager
• The nature of the work of the hotel manager
• Factors affecting the work of hotel managers
• The job roles of the hotel manager
Small hotel manager/manager job
• Roles and functions of the small hotel manager
• Room service management
• Front desk management
• Food and beverage management
• Management of accounting operations
• HRM
• Manage marketing activities
Competency model for hotel managers
• Covering factors
• Specific competencies of directors in the hospitality industry.
• Key competencies of directors in the hospitality industry
The concept of human resource management
in the hotel
• Concept.
• The causes and consequences of employee turnover in the hotel
industry.
• Impact of employee replacement on hotels and restaurants
• Applying Theory Z to human resource management in hotels
Human resource management department of
the hotel
• The role of human resource management
• Objectives of human resource management of the hotel
• Human resource management function of the hotel
• Principles of hotel human resource management.
• Duties of Human Resource Management
• The organizational structure of the hotel human resource management
department
• Types of management regulations of the human resource management
department
Content of human resource management
• Job analysis
• Job descriptions and job specifications
• Productivity standards
• Recruitment and Selection
• Appointment and introduction
• Performance Appraisal
• Vocational training (training)
• Effective evaluation of human resources
• Employee income management
References
• Nguyen Van Manh and Hoang Thi Lan Huong (2013), Textbook of
Hotel Business Management, National Economics University
Publishing House.
• David K. Hayes and Jack D. Ninemeier (2006), “Foundation of
Logging Management”, Pearson - Prentice Hall 2006.
References

Nguyen Van Manh and Hoang Thi Lan Huong (2013),

Textbook of Hotel Business Management, Chapter 6 ( Pages
249-298) National Economics University Publishing House

David K. Hayes and Jack D. Ninemeier (2006), “Foundation of

Logging Management”, Chapter 1 and Chapter 2 Pearson -
Prentice Hall 2006.