ACCOMMODATION MANAGEMENT

Management functions
 Qn 1. What are management functions?

• Begin by thinking about what management

means, and work toward building a
comprehensive understanding of the specific
types of responsibilities that fall under the
functions of management framework that is
decision-making, planning, staffing, directing
and controlling
Qn. 2 What are the functions of operations
management in tourism and hospitality
industry?
Operations management involves utilizing given
resources as efficiently as possible to deliver
services to customers and meet business goals.
• Developing efficient business operations
requires a hospitality organization to design
efficient service environments, as part of its
mission.
 The management functions includes

Other management functions includes;

• Understanding Service Operations Strategy.
• Designing Service Experiences.
• Designing Service Environments.
• Forecasting Demand.
• Inventory Control.
• Managing Supply Chains.
• Organizing Staff.
• Managing Capacity
Examples of operations functions in tourism
and hospitality industry
• The tourism and hospitality industry
comprises three main areas of
activity: accommodation, restaurant services
and tourism planning, management and
marketing
What are the managerial functions of
hospitality management?

The Key functions of hospitality managers

includes;
• Managing budgets.
• Customer service.
• Supervising maintenance.
• Coordinating departmental tasks.
• Overseeing food and beverage.
What is the role of operation management in
the tourism industry?

• Operations management in the travel industry

provides a broad, in-depth coverage of the
knowledge and skills necessary for effective
and successful management, including
finance, marketing, individual and corporate
social responsibility, meeting customer
expectations and managing, motivating and
retaining employees.
The major function of operation management

We can distinguish the main functions of

operation management in the industrial
enterprise: planning, scheduling, purchasing,
controlling, quality control and inventory
control.
• In each of those fields operations managers
should conduct many decision affecting of-
organization effectiveness
The functions of operations management is plus the
skills you need to master the;
• Operational planning.
• Finance.
• Product design.
• Quality control.
• Forecasting.
• Strategy.
• Supply chain management
Types of hospitality operations
• While the hospitality industry covers several
different services, it can generally be defined
through five different sectors. These sectors
include food and beverages, lodging,
recreation, travel and tourism, and meetings
and events.
The functional areas of hospitality
• The hospitality industry is vast and can be
broken down into separate sectors. The top
four sectors consist of; 'Food and Beverage',
'Accommodation', 'Travel and Tourism' and
'Entertainment and Recreation'
Operations management activities
• Primary activities of operations management
include job design, scheduling, materials
management, capacity management, facilities
management, and quality management
The functions of management are as follows:
a) Planning.
b) Organizing.
c) Staffing.
d) Directing.
e) Coordinating.
f) Reporting.
g) Budgeting
Example of operation function in tourism
industry
• 2 Examples of operations functions in travel,
tourism andhospitality include: Food
production under the management of a
HeadChef; The dispatch function for an airline;
The check-in function at an airport; Fast food
restaurant production and
Qn 9. Why is management important in
hospitality industry?
• Ultimately effective hotel management will
not only ensure your hotel stays in business,
but is able to profit and grow over time
• What are the 4 functions of management and its
importance to the operation of the organization to
meet the goals and objectives?
• The four functions of management are planning,
organizing, leading and controlling. In order to be
a successful manager, you must do all four while
managing your work and team. These are the
foundations of any professional managerial position
• How many major management functions are
there?
• four
• There are four generally accepted functions of
management: planning, organizing, leading and
controlling. These functions work together in the
creation, execution and realization of
organizational goals. The four functions of
management can be considered a process where
each function builds on the previous function
• What are the 4 types of operations
management?
• What are the types of operations management?
Types of operations management
include operations and production efficiency,
quality management, and inventory and
supply chain management. Operational
efficiency measures the profitability of a
company based on its operations
The components of tourism and hospitality

• For many years, however, the tourism industry

was classified into eight sectors:
accommodations, adventure and recreation,
attractions, events and conferences, food and
beverage, tourism services, transportation,
and travel trade (Yukon Department of
Tourism and Culture, 2013).
The main areas of hospitality management
• The three main areas of the hospitality
industry are accommodations, food and
beverage, and travel and tourism.
• All branches of the tourism industry focus on
the customer. There are different levels of
service within the hospitality industry, which
are decided by rating scales
Qn 10. What is an example of operation function
in hospitality industry?
• The Hotel operations include all activities
necessary to keep a hotel running and to
deliver a good guest experience.
• For example, the front desk is responsible for
checking guests in and out, and the
housekeeping department is responsible for
cleaning rooms and public spaces
The types of management structure in the
hospitality industry
Hospitality industry has four distinct business
segments:
(a) ownership of hotels;
(b) leasing of hotels;
(c) management of hotels;
More Segments Of the Hospitality Industry
incudes;
i. Food and Beverages. The food and beverage
sector which is professionally known by its
initials as F&B is the largest segment of the
hospitality industry.
ii. Travel and Tourism.
iii. Lodging.
iv. Recreation.
Thank you for cooperation!
What are the Segments of The Hospitality Industry?

• Food and Beverages. The food and beverage

sector which is professionally known by its
initials as F&B is the largest segment of the
hospitality industry.
• Travel and Tourism.
• Lodging.
• Recreation.
• What are the two types of operations
management?
• Operations Management Strategies

Two common types are efficiency metrics and

effectiveness metrics
Qn. What are the functions of management?
Functions of a Manager;
• Planning.
• Organizing.
• Staffing.
• Directing/leading.
• Coordinating.
• Reporting.
• Budgeting.
• Controlling
When thinking of the basic function of
management;
• Gullick and Urwick have described the
functions of management as POSDCORB
referring to planning, organizing, staffing,
directing, coordinating, reporting and
budgeting.
• Koontz and O'Donnell divide these functions
into planning organizing, staffing, directing
and controlling. Davis includes planning,
organizing and controlling.